[Resolved]  Cleartrip.com — refund and claims

Address:

Mumbai Suburban, Maharashtra

there are two complains and am writing after sincerely following up with the mentioned company:

a. trip id [protected] - in a nutshel, four tickets booked, one name appread twice in the confirmation, had to cancel one on travel date incurred Rs. 7600 for rebooking one ticket out of 4. airline cancelled the ticket in their system and said online compnay would refund. The company claimed mistake at my end of booking, but had notified them thrice on the call of the problem almost 15days before the travel date and on the date of the, they always said they will get back and never cancelled one of the the 2 same name booking. Since the earlier one was cancelled havent even refunded approx Rs. 3883. That is paid for the same ticket 3883 + 7600. Even if the mitake is mine, they should return me the charged Rs. 3883

b. trip id [protected] - this ticket was presented at the airline counter on the date of travel and it showed cancelled, it was a return flight. it was my dad who is aged 61 and didnot knw what to do. cleartrip couldnot help and asked us to book any flight and they would pay the refund, it was confirmed that the return journey is intact while the airline said both sectors are cancelled. After almost 60 days of wait the refund came on the amount of the booking only. we send them 3 times mails of the boarding pass and the new booking with the same airline. The difff of Rs. 650 still need to be paid.

am not definately booking with them anymore since it had caused serious harrasement to claim my refund back. Need your help. Pls suggest.

regards
Anand Moorthy