[Resolved]  Club Mahindra Holidays & Resorts — Membership cancellation & refund of my deposited money

Mahindra Holidays and Resort India Limited — Refund of money

I have been made a member by compelling. The article written is repoduced below:

"WHITE CALLER ROBBERS:

My wife Sangita was very happy on that day afternoon. I did not not know any reason for it. I enquired what has made her so happy. She answered, “Dear, there was a phone call from M/s Reliance retail. We are lucky. We have won the lucky draw”

At around 2’0 clock I received a call on my mobile by a very sweet voice asking us to be present at their, “Mahindra Holidays and Resort office” positively by 7’O clock along with my wife. One more reminder at 5’0 clock to be present their positively.

My wife and I were on the way to “Mahindra Resort” in a posh locality few Kilometers from Railway Station. On the way there was one more phone-call confirming our visit to M/s Mahindra Resort office. I got puzzled. I could not understand how the giver of gift is more interested than the receiver of the gift.

At last we reached our destination. We saw the section of the office, divided into four cubicles. We were greeted very heartily but advised to wait till our turn. We saw three couples in the age group of 35-50 years all seated along with the executives of the M/s Mahindra Resort. The room was well decorated with picturesque of hilly resort views and Beach Resorts. It did not take much time to correlate our gift and scene seen there. I was overhearing the conversation between the couples and Mahindra Resort executives. The executives were busy in impressing the couples, how best their offer at the cost which they called as pea-nut cost. After some time one couple got up from their seats. One executive announced the names of the couple and told everybody they have joined their family of M/s Mahindra Resort. A photograph was taken and everybody clapped in token of welcome. We also joined them and clapped together.

Then comes, our turn. We were given a seat around the round table along with a Personnel computer. One executive sat with us and started giving the detailed information about their various resorts in India and displaying the video of resorts, various facilities available, the varieties of offers, the time period availability, free gifts etc. I was least interested in listening to all these. I told what about our gift of free stay. What most interested me was least interested to him. However after repeated insistence, he replied, don’t worry, you will get a letter from us after completing some formalities. You will get a free accommodation in our five star resorts in specific period after specific period depending upon the availability for 2 adult and 2 children. (After hearing this I confirmed that these people are ensuring that how given facility will not be utilized). Other thing like arranging tickets, local tours, food and taxes etc will be extra and payable by you.

Before I get a further detail one more executive joined us. He tried first to convince and then enforce their membership on us. The no of benefits were told. The benefits to Cost ratio as per them was more than 10. I tried to calculate the same ratio in my perspective which was exactly reverse i.e 1 is to 10. However my wife started seeing plus points and requested the executives to convince me for becoming the member. She told that the next day is her Birthday. This clue was more than sufficient for them. The group of their executive came and persuaded me and said, how I can miss such a splendid opportunity to give membership of their “Mahindra Resort” to my wife. For a moment Hasbnd in me arouse and thought, I can give this gift to her. They noted the slight change in my mood and put forth the “Money implication”. They said what is it? Only small investment for short period and you will enjoy for entire next 30 years. (I started calculating …. I am already around 50 years, my wife with so many health complications… who will give guarantee even for next 10 years?). The executive understood my problem and gave me immediate solution. You can easily pass on your membership to anybody; at small cost also you can gift your Resort facility to somebody else. It does not suite me. Even for giving Rs 100/- to somebody I always calculate what in return I will get from him / her. In order to escape from all these I opened up the last weapon. I said all these things are OK, but I donot have any money now. I neither have any credit card nor I carrying a cheque. “Don’t worry, our officer will come along with you to your residence. We will collect the cheque from their. To this I could not say No. The officer followed us till home at 10, 00 PM. I gave a cheque for minimum amount to be paid. Then he asked me give one more cancelled cheque, Not knowing the repercussions I signed and gave it to him. The officer was smarter than I thought, he gave one more offer. He said if I pay 100% of due amount, I would get such and such relaxation and if I pay 50 % of the due amount I would will get some other type of concession. Over and above you will get one more free stay to be utilized during next six months. This time I was firm and decided not to gain further in the eyes of Mahindra resort and lose in my terms my own calculation.

From the above episode I though these executive think that the people like us are free enough and rich enough to go abroad every year and enjoy the holidays.

After a gap of month and so, I gave second though to be member of the co. I wrote to M/s “Mahindra Resort” for ceasing my membership and discontinue deduction of ECS. My banks flatly refused to help me stopping the ECS. M/s Mahindra Resort also refused to pay back my money. On the contrary started claiming cancellation charges, enrollment charges, Gift charges etc totaling to Rs 1.5 Lacs. I was surprised, the company who has given us free gift for stay of ¾ days at resort claiming money from me instead of giving gift and refunding my money which was paid due to undue pursuance by them.

For these people I donot have any better word than “THE WHITE CALLER ROBBERS”

I sincerely advise all of you to beware of all these so called “THE WHITE CALLER ROBBERS”

I followed up a lot for refund of money. However instead of refunding the money they are asking the money back from me for the facilities which I never used and the co has promised me to give it in future.


The last correspondence is given belolw:


KA: Sneha Shah and Shree Kumari


Thank you for your delayed reply. "It is always better late, than never".

I replied many a times that I am not interested in continuing membership of your "Mahindra Holidays and Resorts India Ltd". I have given my detail, under what circumtance my family has opted for membership. At the cost of repetition I am once again attaching the copy of the "article" which is almost true. If you have not taken a pain of reading it please do read it even if you have read it earlier.




Considering the cirucumtances and force your officers have made, I once again sincerly request you to cease my membership and return the money due for me. (Please give me letter stating that you have stopped deduction of ECS and will not make any deduction in futrue).

Your logic of deduction has no meaning and do not hold any water in common court of law. I donot know how co like yous is grabbing money by forcing the customers to become member. Instead of giving the prize (which you have promised it through M/s Reliance Retail), you are begging from the customers. It is shameless on your part to repeatedly give calculation which means that customer should pay for the facilities which he /she has never used and you have promised it give it in future.


I still hope you will return my money along with interest.

Thanx dear,

Yesterday I also got same call for visiting Mahindra Resort office and get Free Voucher for 3/4 night stay at any 12 mahindra resorts.
Thanks for putting this here so that I could save my time and money from such cheaters. Althought I got confirmation on my cell (even before visit or meet ever with a single officer of Mahindra) that your free voucher is activated. How shamless people they are having such big name they are cheating people like this.
Hope you will get your money back.

Thanks again.

Ashish