[Resolved] Cox And Kings — Misleading customers | |
My company used Cox and Kings for an international travel. We were going to an exhibition as exhibitors. When signing up for the package they promised us that they would be providing a 3 - 4 star accomodation with transportation to and from the exhibition grounds. Upon arrival, we realized that we were put up in a retirement home (not even a 2 star accomodation!). As exhibitors we had to stay back until the exhibition was closed, but they told us that the transportation was provided only until 7:30 pm an hour before closing time. After threating to call the local police to lodge a complaint, they agreed to pick us up after closing hours. Our MD landed there earlier since he went left early for other business meetings. Upn arrival in Germany he realized that there was no reservation on his name! He had to pay for that night and check in into a hotel. Their service was deplorable, their staff is not trained (we had to fill in the visa applciations 5 times due to their errors). Please do not use COX and KINGS for any of your travels. You do not know what you get until you land in the place. Was this information helpful? | |
Aug 31, 2016 Complaint marked as Resolved Verified Support Jan 14, 2011 Cox & Kings India Customer Care's response Dear Customer, We regret the inconvenience caused. If you would like to get back to us regarding the same or anything else, do send us the following details on communication.[protected]@coxandkings.com. 1. Mobile no. 2. Travel Package name and booking reference no. 3. Date of departure 4. Reason for Complain 5. Date of Purchase of Package Regards, Corporate Communications Cox & Kings Verified Support Dec 24, 2012 Cox & Kings India Customer Care's response Dear Anuj02, We would like to take a look into the matter immediately. Can you please email us your contact no to communication.[protected]@coxandkings.com? --Team Cox & Kings India. Verified Support Jun 21, 2013 Cox & Kings India Customer Care's response Dear Customer, We would like to look into this immediately. We request you to mail the details of this issue and your contact information to [protected]@coxandkings.com. This will help us understand and do the needful to ensure customer satisfaction. ---Team Cox & Kings India Verified Support Jul 02, 2013 Cox & Kings India Customer Care's response Dear Customers, It is a kind request to all to send your complaints on [protected]@coxandkings.com in future. This will help us serve you better for any inconvenience that may have caused you. ---Team Cox & Kings India Verified Support Jul 08, 2013 Cox & Kings India Customer Care's response Dear Raj Kishore, Thanks for bringing this to our attention and we would like to look into this immediately. It is a kind request to mail the details of your complaint on [protected]@coxandkings.com. This will help us serve you better for any inconvenience that may have caused you. ---Team cox & Kings India. Verified Support Dec 27, 2013 Cox & Kings India Customer Care's response Dear sdubey5, We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details to [protected]@coxandkings.com. This will help the concerned team to get in touch with you as soon as possible. Your Unique Reference Number(URN) is 2013_39. Kindly mention the URN in your mail. Team Cox and Kings India | |
 43 Comments | |
Comments
This company cheat A lot don't evn trust
Reply
I was trying to research about CnK today before going to book for an international trip. Luckily I read thru all these feedback and got to a conclusion that I would forget about this CnK for any bookings. I checked several websites for feedback. I haven't read a single positive feedback. Seems like everyone had a miserable and terrifying experience with these guys. Thanks to all of you for this information.
i am dr gitesh aggarwal travelled to andaman island on 30dec 2014 with cox and kings
they had no idea about foreign travellers requirements at port blair on repeated emails they came with partial answer
the vochers wer supposed to come one week before departure they came 3 days befpore on saturdayy
on arrival at port blair cox and kings tour guide says i have to deposit 2000.00rs at hotel for newyear party before otherwise i cannot check into the hotel sure enough hotel didnot let us in hotel staff was very abrasive lot of calls to cox and kings management
hotel owner said this is cox and kings mismanagement they shouldcommunicate with their customers they faced the same problem at christmas party some diana called the hotel saying donot let anybody in unless they pay the money
i sat outside the hotel from 2pm to 11pm i had no choice but pay the money
nowhere in their contract says if i donot pay i cannot check into hotel also the amount is not mentioned
the hotel sompen in portblair useless place disorganised only interested in money
breakfast lunch and dinner served atleast 30 to 40 minutes late place was not ready dirty
infact because of this we wer late for the boat food was poor quality this is not a 3 star hotel
very very poor service by the reception not at all tourist friendly gitesh
they had no idea about foreign travellers requirements at port blair on repeated emails they came with partial answer
the vochers wer supposed to come one week before departure they came 3 days befpore on saturdayy
on arrival at port blair cox and kings tour guide says i have to deposit 2000.00rs at hotel for newyear party before otherwise i cannot check into the hotel sure enough hotel didnot let us in hotel staff was very abrasive lot of calls to cox and kings management
hotel owner said this is cox and kings mismanagement they shouldcommunicate with their customers they faced the same problem at christmas party some diana called the hotel saying donot let anybody in unless they pay the money
i sat outside the hotel from 2pm to 11pm i had no choice but pay the money
nowhere in their contract says if i donot pay i cannot check into hotel also the amount is not mentioned
the hotel sompen in portblair useless place disorganised only interested in money
breakfast lunch and dinner served atleast 30 to 40 minutes late place was not ready dirty
infact because of this we wer late for the boat food was poor quality this is not a 3 star hotel
very very poor service by the reception not at all tourist friendly gitesh
this complaint is in continuation to tour to andamanislands
why did your agenys explain this compulsory dinner at newyear when i called to book the tour
price quoted was simply for the package i paid
still i couldnot check into the hotel dinner is already included in the interennery
why extra money this is shear blackmail gitesh
why did your agenys explain this compulsory dinner at newyear when i called to book the tour
price quoted was simply for the package i paid
still i couldnot check into the hotel dinner is already included in the interennery
why extra money this is shear blackmail gitesh
hi why cox and kings not replying to my complaint regarding compuksory payment for the newyear party
with out being informed before heading for the tour gitesh
with out being informed before heading for the tour gitesh
Hi,
I took my family for Europe tour, i got my visa in the evening of traveling day, the hotel seleceted was the worst, i have asked for the bills and called Mr. Faiz from Thane office more than 60 times, still no response, i had travelled in October 2014. They don't even pick up the calls. I had a very bad experience with them. I would suggest all the travellers not to book with Cox and Kings.
Mr. Faiz from Thane office is a big liar and gives various reason.
Thanks & Regards,
Laxmikant
I took my family for Europe tour, i got my visa in the evening of traveling day, the hotel seleceted was the worst, i have asked for the bills and called Mr. Faiz from Thane office more than 60 times, still no response, i had travelled in October 2014. They don't even pick up the calls. I had a very bad experience with them. I would suggest all the travellers not to book with Cox and Kings.
Mr. Faiz from Thane office is a big liar and gives various reason.
Thanks & Regards,
Laxmikant
Dear Mr. Rajendra kudarkar /Corporate communications
Package: SUPERSAVER LADAKH ex Delhi Booking ID.no.571033&573713dated 8th June 2015
We are Sr. citizens booked package thru you. We have totally disappointed on your package. when We landed on Leh Airport nobody has come to receive us. After sometime Driver came &he has taken us in one Hotel &shifted our luggage in that hotel. We found that our booking was not their then Driver taken us to MAHI PALACE HOTEL which is third catagory hotel just like a lodge where room service was not there, no intercomm connection, no staff only food was good even We have not got tea &water in room. In that hotel self service available.WE HAVE SURPRISED SUCH A HOTEL HOW YOUR CO. DOING BOOKING.
In a whole tour nobody was guide us. Only driver came &pick us and drop to us. Your Team Leader at Ladakh Mr. Ajmelkhan &Mr. Manprit comming in night and giving us next day programme and never given proper guidence nor solve our problem. We are surprising how you are keeping such a staff who are not helping.
We have booked trip thru you because We were thinking your cook &Tour Leader with us. As promised by you We never got Non Veg. food eventho everytime We have to purchase drinking warer at the time of Lunch &Dinner.
When We visited Pengong &next day leave for Ladakh. We have got lunch box packing such a way that was cooked early night (only rice) which We all given to beggers.
All tour programme &flight bookings should give in advance, which was given 2-3 Days before.
At the end of trip Mr. Sandeep Ganjoo behalf of your hotel representative met us and guide us and very co operative man, but such like your team leader Mr. AJMELKHAN in ladakh how you are keeping this type of leader everybody has got bad experience in our whole group.
I WOULD RECOMMENDED TO ALL NOT TO TRAVEL THRU COX &KING AND ADVISE CO. TO IMPROVE BETTER SERVICE.
AJIT PATHAK
Package: SUPERSAVER LADAKH ex Delhi Booking ID.no.571033&573713dated 8th June 2015
We are Sr. citizens booked package thru you. We have totally disappointed on your package. when We landed on Leh Airport nobody has come to receive us. After sometime Driver came &he has taken us in one Hotel &shifted our luggage in that hotel. We found that our booking was not their then Driver taken us to MAHI PALACE HOTEL which is third catagory hotel just like a lodge where room service was not there, no intercomm connection, no staff only food was good even We have not got tea &water in room. In that hotel self service available.WE HAVE SURPRISED SUCH A HOTEL HOW YOUR CO. DOING BOOKING.
In a whole tour nobody was guide us. Only driver came &pick us and drop to us. Your Team Leader at Ladakh Mr. Ajmelkhan &Mr. Manprit comming in night and giving us next day programme and never given proper guidence nor solve our problem. We are surprising how you are keeping such a staff who are not helping.
We have booked trip thru you because We were thinking your cook &Tour Leader with us. As promised by you We never got Non Veg. food eventho everytime We have to purchase drinking warer at the time of Lunch &Dinner.
When We visited Pengong &next day leave for Ladakh. We have got lunch box packing such a way that was cooked early night (only rice) which We all given to beggers.
All tour programme &flight bookings should give in advance, which was given 2-3 Days before.
At the end of trip Mr. Sandeep Ganjoo behalf of your hotel representative met us and guide us and very co operative man, but such like your team leader Mr. AJMELKHAN in ladakh how you are keeping this type of leader everybody has got bad experience in our whole group.
I WOULD RECOMMENDED TO ALL NOT TO TRAVEL THRU COX &KING AND ADVISE CO. TO IMPROVE BETTER SERVICE.
AJIT PATHAK
TERRIBLE Experience in Europe Trip with Cox and Kings!
My parents( Age above 55) had planned a trip to Europe with Cox and kings on 7th June 2015. It was pre decided that they will be picked up at Paris Airport. Unfortunately there were no such arrangements. Cox and Kings did not provide any hotel details. Tour Manager's phone was constantly not reachable. I tried to contact at pune office but they did not pick up my phone. Then I immediately went to Cox and Kings office ( prabhat road pune)to get the information. After rigorous follow up, I got the hotel details and the same was conveyed to my parents in Paris. Somehow they managed to get a taxi and reached hotel. Hotel manager was completely unaware of the fact that few tourists would come there early. My parents requested hotel manager to let them stay at the hotel. However, there were no arrangements for lunch. They had to manage everything by their own. Even the dinner was made available at 11 P.M. At night.
Tour Manager was not properly trained personnel. He was not a guide. He had lack of knowledge about tourist spots, places and most of the time was wasted searching for routes and places. Eventually, they missed few events as they could not reach there in time! Such tickets are not refunded to us. Who is responsible for that? He even failed to have any interactive conversations in group.
On return journey, my parents were supposed to reach at Milan Airport from Padua, Vennis. It was tour managers duty to check whether they reach at airport safely. He left my parents in vennis, he just told them to go and get a train. That was a complete misguide! Apparently there was no connecting train from vennis to Milan. It was supposedly his responsibility to guide them properly. Throughout the trip, he kept on promising that he will do all the arrangements to take them to airport. But he just did nothing! My mother and my uncle & aunt who are all senior citizens had the most traumatic experience that night! That was something which we can’t even describe in words. It costs us much more than one could never think of! Who is responsible for all that?
And that was a Horrible Experience to go with Cox and Kings. Overall the trip was a disaster! I regret the fact that I sent my family with this renowned company. The trip was ended with sheer disappointment, mental torture plus waste of money!
My parents( Age above 55) had planned a trip to Europe with Cox and kings on 7th June 2015. It was pre decided that they will be picked up at Paris Airport. Unfortunately there were no such arrangements. Cox and Kings did not provide any hotel details. Tour Manager's phone was constantly not reachable. I tried to contact at pune office but they did not pick up my phone. Then I immediately went to Cox and Kings office ( prabhat road pune)to get the information. After rigorous follow up, I got the hotel details and the same was conveyed to my parents in Paris. Somehow they managed to get a taxi and reached hotel. Hotel manager was completely unaware of the fact that few tourists would come there early. My parents requested hotel manager to let them stay at the hotel. However, there were no arrangements for lunch. They had to manage everything by their own. Even the dinner was made available at 11 P.M. At night.
Tour Manager was not properly trained personnel. He was not a guide. He had lack of knowledge about tourist spots, places and most of the time was wasted searching for routes and places. Eventually, they missed few events as they could not reach there in time! Such tickets are not refunded to us. Who is responsible for that? He even failed to have any interactive conversations in group.
On return journey, my parents were supposed to reach at Milan Airport from Padua, Vennis. It was tour managers duty to check whether they reach at airport safely. He left my parents in vennis, he just told them to go and get a train. That was a complete misguide! Apparently there was no connecting train from vennis to Milan. It was supposedly his responsibility to guide them properly. Throughout the trip, he kept on promising that he will do all the arrangements to take them to airport. But he just did nothing! My mother and my uncle & aunt who are all senior citizens had the most traumatic experience that night! That was something which we can’t even describe in words. It costs us much more than one could never think of! Who is responsible for all that?
And that was a Horrible Experience to go with Cox and Kings. Overall the trip was a disaster! I regret the fact that I sent my family with this renowned company. The trip was ended with sheer disappointment, mental torture plus waste of money!
As part of European Whirl tour we stayed in Galileo Palace Hotel, Arezzo on 12th and 13th July. On 13th night, when we were out for dinner, valuables kept in Hotel room no 247 were stolen. We complained to hotel receptionist and informed to tour guide, also Cox office, Hyderabad. The least we expected was acknowledgement of our complaint but Cox disappointed us. Why the hotel was selected was not clear- the location is a not a tourist spot and logistically consumes 3 hrs of journey time to reach Romman ruins.
services of cox and kings is so bad that even giving one star rating makes me feeling m doing some good in the rating .
The customer handling and service is horrible .
The staff at cox think they are doing a favour on the client .
They don't return calls make false promises, lie . They totally have the perfect recipe for a holiday destruction .
I travelled with cox and kings Wanowri branch, my trip was handled by Shaoumi and Ranjan .
Total dissatisfaction. From visas to passport delivery to tour management .
I was made false promises on rates at the end I was extracted more than the contract price asked for, my hotels were totally different from what I was promised, I was forgotten to be picked up, itinerary was handed to me when I landed in Greece at the airport . The travel partner gogreece agent told me that after this holiday you are going to need another holiday .
Total dissatisfaction
Even when j tried contacting them to help and re compensate I have been rejected and ignored .
Will definitely make this a big issue
I have proof of committed original hotels promised
And what I actually got
I have proof of original quote stating that would be full and final price and receipts of extra amount extracted
I have proof of being forgotten to be picked up of non communication .
Worst is that there is no proper Communication and cox n kings are not bothered about their present clients and future deals
The customer handling and service is horrible .
The staff at cox think they are doing a favour on the client .
They don't return calls make false promises, lie . They totally have the perfect recipe for a holiday destruction .
I travelled with cox and kings Wanowri branch, my trip was handled by Shaoumi and Ranjan .
Total dissatisfaction. From visas to passport delivery to tour management .
I was made false promises on rates at the end I was extracted more than the contract price asked for, my hotels were totally different from what I was promised, I was forgotten to be picked up, itinerary was handed to me when I landed in Greece at the airport . The travel partner gogreece agent told me that after this holiday you are going to need another holiday .
Total dissatisfaction
Even when j tried contacting them to help and re compensate I have been rejected and ignored .
Will definitely make this a big issue
I have proof of committed original hotels promised
And what I actually got
I have proof of original quote stating that would be full and final price and receipts of extra amount extracted
I have proof of being forgotten to be picked up of non communication .
Worst is that there is no proper Communication and cox n kings are not bothered about their present clients and future deals
Cox & Kings India visa application center. I am very thorough. Called & emailed to see Exactly what was required. Once they received my 4 apps, I was told my pre-pain Return envelope could Not be used & the Only option was to pay for their Courier Service. Did that because I had no choice, then a few days later, a post dept employee found my pre-paid return envelope, called me personally & used it No problem, to send my 4 passports back... just as I was told in the beginning. I am 60+ days trying to get refund for Courier services that were charged & Not used.
Cox and kings is fraud MNC company
I have all the document against Cox and kings
Wait and see in court
I have all the document against Cox and kings
Wait and see in court
I started my journey with no Airticket till I reach the Airport in the morning @ 7.30, I had to take the ticket from Jet counter. After when I reach Ranthambore my hotel was not booked I was struggling for my booking and guess what due to which I missed my Safari that day and had to do the safari on next day so the entire schedule got disturbed and I missed the Ranthambore fort Coz I had to reach Jaipur on the same day in time.
Due to above delay my next day in Jaipur started in a rush and again I missed Jantar Mantar for which I requested My Cab driver and he was agreed a day before but next day he said it is not possible and so I had to take a auto pay 250 and had to do the Jantar Mantar on my own. So far my experience with cox and kings is very bad and I have to spend 6 more days as per my tour.
I pray that my next few days at least will be enjoyable...
I do not recommend Coz and kings individual tours also.
Mine was the individual tour
Due to above delay my next day in Jaipur started in a rush and again I missed Jantar Mantar for which I requested My Cab driver and he was agreed a day before but next day he said it is not possible and so I had to take a auto pay 250 and had to do the Jantar Mantar on my own. So far my experience with cox and kings is very bad and I have to spend 6 more days as per my tour.
I pray that my next few days at least will be enjoyable...
I do not recommend Coz and kings individual tours also.
Mine was the individual tour
Last week i along with my family came back from Egypt tour which i had taken from Cox & Kings.
Very clearly, travellers satisfaction was the last priority.
Reasons:
1 - Imagine you getting booked on a 5.45 AM flight inspite of having choices of 9 AM or noon flight. This was 31st Dec night. We returned to hotel @midnight, checked out @2.30 AM. After reaching destination @Cruise, we were made to wait for a room allotment till 12 Noon. No one even cared to ask us for a Tea or any other help. The most horrible way to start the New Year ... disgusting
2 - The original Itinerary was for MS Mirage cruise which they changed to a different cruise at the last moment. Though they claim it was premium but only for name sake... Later on came to know that MS Mirage cruise was not functioning around 3 to 4 days back... Liars
I would never recommend Cox & Kings to any one.
Such a big brand & surprised to see such practices & ethics being followed.
Bk Das
Very clearly, travellers satisfaction was the last priority.
Reasons:
1 - Imagine you getting booked on a 5.45 AM flight inspite of having choices of 9 AM or noon flight. This was 31st Dec night. We returned to hotel @midnight, checked out @2.30 AM. After reaching destination @Cruise, we were made to wait for a room allotment till 12 Noon. No one even cared to ask us for a Tea or any other help. The most horrible way to start the New Year ... disgusting
2 - The original Itinerary was for MS Mirage cruise which they changed to a different cruise at the last moment. Though they claim it was premium but only for name sake... Later on came to know that MS Mirage cruise was not functioning around 3 to 4 days back... Liars
I would never recommend Cox & Kings to any one.
Such a big brand & surprised to see such practices & ethics being followed.
Bk Das
They provide pathetic services. I booked Indian travel (Rajasthan) package in Dec 2015, they provided sub standard hotels. I was so frustrated that I did not check-in into the hotel which they provided in Jodhpur & Udaipur & I myself booked the hotel for my family's stay. I did not bother about incurring additional costs but company did not even have the courtesy to call & check why this is being done.
Please avoid this company for the sake of saving your holiday!!
Udaya
[protected]@yahoo.co.in
Please avoid this company for the sake of saving your holiday!!
Udaya
[protected]@yahoo.co.in
They are very bad during interview, what they say in interview, immediately HR will say something different. Its very worse company. And i preffer not to go for interview in COX AND KINGS.
What they say is not said by HR. People are very rude and selfish including reception lady.
I had very bad experience with COX AND KINGS.
What they say is not said by HR. People are very rude and selfish including reception lady.
I had very bad experience with COX AND KINGS.
Cox and Kings are the biggest frauds i have ever seen...
Please please go with them...
they will first say one amount and within a week to travel they wil say 50-1 lakh more...
Jayakeerthy of Tnagar branch in Chennai is a fraud...
i lost almost a lakh...
EOW, Police all say that they are big shots so cant touch them...
how can they be a small person...if they get 1 lakh from 100 people, imagine the money they amass in fraud manner...
COX and KINGS FRAUDDDDDDDDDDD
JAYAKEERTHY is another fraud
Please please go with them...
they will first say one amount and within a week to travel they wil say 50-1 lakh more...
Jayakeerthy of Tnagar branch in Chennai is a fraud...
i lost almost a lakh...
EOW, Police all say that they are big shots so cant touch them...
how can they be a small person...if they get 1 lakh from 100 people, imagine the money they amass in fraud manner...
COX and KINGS FRAUDDDDDDDDDDD
JAYAKEERTHY is another fraud
Can anybody guide us if anybody has taken Cox and Kings to Consumer forum ? Anybody has taken any action against them.
We have been cheated by Cox and Kings. Even after paying 100% tour cost Rs. 1, 76, 000/-, we could not travel. And now they say that the entire money has been forfieted on account of their cancellation charges.
For travel to Dubai on 21 Jan 2016, they took the booking on 15 jan, but did not apply for the Visa till 19 Jan morning. Thereafter on 20 Jan evening they sent only one visa, due to which we were not allowed to travel.
Pls support. Sameer Gupta, Jaipur, [protected].
We have been cheated by Cox and Kings. Even after paying 100% tour cost Rs. 1, 76, 000/-, we could not travel. And now they say that the entire money has been forfieted on account of their cancellation charges.
For travel to Dubai on 21 Jan 2016, they took the booking on 15 jan, but did not apply for the Visa till 19 Jan morning. Thereafter on 20 Jan evening they sent only one visa, due to which we were not allowed to travel.
Pls support. Sameer Gupta, Jaipur, [protected].
Thank you so much for your reviews. I was thinking of taking up the Eastern Europe package with Cox and Kings. Now, I shall give it a pass. This is really helpful.
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Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001