[Resolved]  CraftsVilla.com — Online Shop: Non delivery of goods

Address:

Mumbai City, Maharashtra

This is regarding the shipment for the order[protected] to an Indian company named 'Craftsvilla' situated and registered office at Mumbai, India. We have had issues from the onset when the order was placed with the delay in the processing of the order. Now due to a serious lapse of responsibility from the people handling the courier ( DTDC and FedEx) we have now lost the package. According to DTDC and FedEx a signature was not required when the delivery was done and hence the package was just dropped at the door when we were out on that day . And due to this the package was stolen the same day.

I have been running pillar to pillar firstly for this order to get processed and now due to the mishandling of the shipment we have lost it now. I have called in FedEx and DTDC both of them for handling the claims for this shipment and they have categorically told me that the shipper is the person responsible for ensuring the the shipment had to be hand delivered rather than the door drop option which was done in this case. I went to pursue this issue with "Craftsvilla" here in this case Shipper since I have been so much aggravated since this was meant for making my son's b'day memorable I requested them beged for for documents little co-operation i stated, requested them I will need the following details :

1. Copy of the AirBill for the DTDC shipment N93944244
2. Was this shipment insured ? If not why ?
3. Was this shipment when done to DTDC required the receiver's signature?

and I told them that Once they provide me all these details I will have to follow that up with DTDC and FedEx and try to get this claim settled but no they didnt reply on the same instead they said we are not responsible.

please help us.

Regards,
Nilima Kurup