[Resolved]  Credit Card — REQUIRED SETTLEMENT ON PRINCIPAL AMOUNT

Address:

Mumbai City, Maharashtra

I Ms. Susanna Rebeiro holding silver credit card no. [protected] of Bank Of Baroda wish to opt for settlement on principal amount for the same I was not able to get proper answer from BOBCARDS customer care no one was able to provide settlement procedure. Then I put up a mail to crm on 13th Oct2010 still I fail to get response from Bobcards CRM. On 7th January’ 2011 I happened to speak Ms.Jyoti –VPCCM. Accordingly I put forward my details to her for settlement. I asked for detailed summary, wherein Ms Jyoti is telling me to refer monthly bills she said we don’t provide any statement. I put up a mail to VPCRM AND MD but there was no response from there end also till date.
I am surprise such big organization and no one is providing proper answer nobody is knowing procedure of settlement , in this market customer care is so important and I felt while having communication with staff and also with seniors that they are not at all bother to provide service to client.
I have used BOB card and so there was genuine call from my end for settlement no one from BOBCard called up for non-payment. I am following from October’2010 and still matter is not solved,
Please look into the matter and please get me settlement on principal amount.