[Resolved]  Crompton Greaves — Poor Quality & Service

Address:

Ghaziabad, Uttar Pradesh

I am facing the Problem because of purchasing the CG Water Heater due to CG & A Victim of Brand Equity it enjoys.
I had bought Crompton Greaves Solarium Plus Water Heater on 22nd Nov 2009 from KSR Home Appliances, Vaishali, Ghaziabad with Bill Serial no 222.

It was noted on 16th March 2010 that there was a leak from the bottom of the Heater, following which A Complaint was launched with no [protected], whch was serviced by your people & it was found that there is a leak from Tank & Element.

I bought your water heater seeing 5 Star Rating & Solarium Plus is the premium range of CG, I was surprised & dissapointed over this complaint as I never expected this kind of fault coming from CG product within short interval of 4 months.

Thankfully the complaint was entertained & the Water Heater was replace, but all seems to be in waste as I have similar problem this year also since, the begining of season that there is current running in line & it was not heating, The Complaint was registered on 25th Dec 2010 with no. [protected], which till date could not be resolved despite of 2 Different Service Centre People visiting & quoting different rates & stating that Element needs to changed & its not available with them & they need to get from Company. This is totally a casual approach of Service Centre & CG Staff. I have been informed that I will have to pay Rs 800 to change the element, which according to me is an extra cost after buying the best Water Heater they have in their series.

My Appeal to CG, either to remove the 5 Star Rating or improve the quality as I am totally Unsatisfied by Quality, Service & Attitude of One Of The Best Thought Off Electrical Appliance Company.