[Resolved]  Crompton Greaves Ltd, Water Heater (Geyzer) — Quality of Customer Service at Crompton Greaves Service Agent in Bangalore

Quality of Customer Service at Crompton Service Agents in Bangalore


I bought a Crompton Water Heater from Crompton dealer / seller; Paras Appliances on 28/06/2008 through vide their invoice number 24128. Model 525 (Solarium) bearing Serial Number HDO 220993.

I had decided to buy this due to the performance it is giving in my uncle’s house in Chennai. However, in my place it was working well till the beginning of December 2008 and it started leaking at the bottom. I have made a complaint to Crompton Service Agents in Bangalore during December 2008 and after repeated follow-up and reminders one Mr.Anwar was kind enough!!! to attend to my water heater 16/01/2009 and it was working for a week or two without any leakage and for that he demanded Rs.175/- as service charge which was not paid by me as it was well within the warranty period. Again in January 2009 it started leaking and again I made a complaint during February second week to crompton service agents which was not registered by them and again after repeated follow-ups they decided to book the complaint and gave me a reference number 2206 and again a technician by name Mr.Ramesh (His mobile number [protected] and it appears he just came for inspection on 16th or 17th during the 3rd week and he has agreed to change the tank and until today he never turned up to attend though he had promised to me that it will be done in two or three days . During the earlier umpteen follow-ups also one Mr. Michael has promised me that this will be sorted out.

I am just praying to know when it will be sorted out.

For the past 3 months I am suffering for hot water due to the leakage and making many calls just for them to attend!!!

I am very curious to know whether Crompton will pay for my phone calls and the hardship caused to me due to their delay and poor service and my mental agony??????

When it will be attended and do they want and expect the warranty period to be over??????!!!

What are the action / reply from Crompton and the remedy for all the hardships I am facing day today????????

Expecting your swift action for a proper service or replacement of my water heater with a good one from Crompton Greaves Ltd!!!

Suffering and disappointed Customer

Balakrishnan S
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