[Resolved]  Crompton Greaves / Solarium Plus Storage Water Heater — Defective Design

Address:

Uttar Pradesh

I purchased the latest 5 star rated Solarium Plus Geyser from CG thinking that it is a reputed brand and hence the product must be good. I got it in March 2010 from a dealer in Vasant Kunj, New Delhi. The tank of the first geyser when it was installed was found leaking. A complain was made. The technician who came said that this is not a good product and you must get another model. Geyser of different model of CG was even sent as replacement but we did not allow that. Finally 4 months after the complaint geyser of the same model was replaced. This geyser too started leaking very soon. We have now lodged a complaint once again. The technician who came this time again said this model is not good. They promised to replace the geyser once again but nothing has happened. We have not been able to use the geyser even for a day.

The service team does not give any written report for attending the complaint. I guess they are aware that there product is BAD and the service is even worse. People handling the service are completely insensitive.

Yesterday while I was driving back I listened to the radio commercial of this model being marketed as the latest 5 star rated model with PUF insulation and all. I never expected a company like CG to sell sub standard products and then hide behind curtains. Funny enough but they do not have a feedback section on their web site for appliances.

I am fed-up and want this geyser to be returned and money refunded so that I can buy geyser of another brand before winter sets in. I don't know if this web site can help me in this. But people reading this must be careful before choosing a CG appliance. THEY ARE NOT SERIOUS ABOUT THIS BUSINESS AND SEEM TO BE USING THIS PRODUCT LINE JUST TO ENCASH THEIR BRAND LOYALTY FROM OTHER PRODUCTS LIKE FANS

DON'T EVEN THINK OF TAKING IT.