[Resolved] Reliance Communications — Data card | |||
Hello, Thanks for Your response. You mentioned about RS 124.53/- due reflecting in my account. I have been using this card as prepaid connection, how this due come into picture, if any that is your fault. Still I am again saying that I never asked to convert it post paid. From your reliance side some body migrated to post paid with out my knowledge and troubled me a lot. Apart from that you you want put fine to me. I would like to know that have you read my complaint and have understood my complaint. With out my knowledge some body converted to post paid. Asking me to pay fine, it is not fair. Please see from you record I have been using prepaid. For your mistake, why I should pay fine? If you want stop using your connection it is OK, will stop using this connection. This is not the way dealing with the customers. Please let me know. Shell I go to consumer court. I would like to ask you, Have any body enquired who is converted this connection to post paid. that you people don’t do, because you want safe guard your employ put fine to customers . Or Is it you company strategy with out customer knowledge add some package or change his connection? Regards, Gopal [protected][protected][protected][protected] From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com] Sent: Thursday, February 16, 2012 2:01 AM To: Gopal Erammagari Subject: RE:'Reliance=[protected]' Reference to your e-mail. Dear Customer, Thank you for contacting Reliance Customer Care. This is with reference to your e-mail regarding Postpaid to Prepaid migration issue for your Reliance Netconnect+ number [protected]. We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations. Also note that device has been sold to you on an outright sales basis and your the owner of the device. Hence waiver not applicable. Further note that we checked our records as per that your Netconnect+ number has successfully migrated in Prepaid services. Also note that Rs. 124.53/- is due reflecting towards your account. Hence, we request you to visit Reliance Mobile Store to clear out standing amount. List of Reliance Mobile Stores is attached for your ready reference. We appreciate your cooperation in this regard. Kindly be assured that we will do our best to assist you. Regards, Mohammad Aslam Kande Customer Care Reliance Communications Ltd. For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.Broadband+ @relianceada.com.. You can also call Reliance Customer Care at *355, 30335555 &[protected]. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 19 Comments | |||
Comments
Dear Board,
I purchased a Reliance Data Cable in the month of September. The hardware cost for the Data Card was Rs. 3000/. The scheme promised, was Rs. 450 monthly rental with first two months rental free. From the first day of activation itself there was connection problem. The same was reported to the vendor who sold me the Data Card. The problem is that the internet is so slaw that it would take minimum of 5 minutes to open a page and majority of times it may not even open the web page. The internet is always down whenever i try logging on. I was promised amazing net speed throughout India and i dont even get connected to the net in a city like allahabad.
I even noticed that the monthly rental of Rs. 450 as promised and signed by me in the registration form was changed to Rs. 650 rental without my notice. I called up my vendor to have the same changed but i dont think that this has been actioned till date.
I have not used the internet for more than some minutes as the speed sucks. I feel that the company is not selling internet connection but making a huge profit selling their Data Card.
I have asked my card provider to disconnect the card and refund me the data card amount. Which is also not done as i constantly get bills from them. According to him i need to pay my bill first and then only disconnect the connection. I do not mind paying the bill if i would have used the internet. I do not think a company can sell internet connection and not deliver internet connection and still ask for the payment. I have already wasted Rs. 3000 buying the data card which is entire loss to me.
I would request this board to escelate my complaint to Reliance officials and sort out my matter. The Reliance data card number is [protected]. after a gap of four month i have applied to chane my plan on payint rs.2250 as my due ammount although i have not used internet .i am using down internet as considering my plan of rs 400(freedom at night) but with out informing me plan has changed to rs 650 schme. i have to pay for the monry which i have not used .this all happens due to reliance web world fault.dispite all of this they are so hrash and stren in talk ple make a necessaary step
Thanks and regards,
sandeep pratap singh
I purchased a Reliance Data Cable in the month of September. The hardware cost for the Data Card was Rs. 3000/. The scheme promised, was Rs. 450 monthly rental with first two months rental free. From the first day of activation itself there was connection problem. The same was reported to the vendor who sold me the Data Card. The problem is that the internet is so slaw that it would take minimum of 5 minutes to open a page and majority of times it may not even open the web page. The internet is always down whenever i try logging on. I was promised amazing net speed throughout India and i dont even get connected to the net in a city like allahabad.
I even noticed that the monthly rental of Rs. 450 as promised and signed by me in the registration form was changed to Rs. 650 rental without my notice. I called up my vendor to have the same changed but i dont think that this has been actioned till date.
I have not used the internet for more than some minutes as the speed sucks. I feel that the company is not selling internet connection but making a huge profit selling their Data Card.
I have asked my card provider to disconnect the card and refund me the data card amount. Which is also not done as i constantly get bills from them. According to him i need to pay my bill first and then only disconnect the connection. I do not mind paying the bill if i would have used the internet. I do not think a company can sell internet connection and not deliver internet connection and still ask for the payment. I have already wasted Rs. 3000 buying the data card which is entire loss to me.
I would request this board to escelate my complaint to Reliance officials and sort out my matter. The Reliance data card number is [protected]. after a gap of four month i have applied to chane my plan on payint rs.2250 as my due ammount although i have not used internet .i am using down internet as considering my plan of rs 400(freedom at night) but with out informing me plan has changed to rs 650 schme. i have to pay for the monry which i have not used .this all happens due to reliance web world fault.dispite all of this they are so hrash and stren in talk ple make a necessaary step
Thanks and regards,
sandeep pratap singh
Please, don't buy any data card
for net. They provide the worst service .
for net. They provide the worst service .
Please, don't buy reliance data card for
Internet. They provide worst service
and there custmercare have zero knowledge.
Internet. They provide worst service
and there custmercare have zero knowledge.
i am using the reliance data card from the past 5 months,
but i am not getting the proper servcie from reliance.
i have contacted reliance communications (Nehru Place, Delhi) many times but no one is giving me proper responce
each time they are saying tat bring your data card
when i give my data card to them they are saying there is no pc to chk the data card give it to any other branch
i have contacted nfc brach, same responce
they have send me a bill of Rs 900(approx), but my actual bill is of only Rs 450 approx.
i have contacted reliance comm, saying that go to another brach and purchase a itemised bill.
when am saying pls terminate my connection, saying that pls provide us anamount of Rs 500 approx as termination fees
i want to log a case on behalf of this complaint
but i am not getting the proper servcie from reliance.
i have contacted reliance communications (Nehru Place, Delhi) many times but no one is giving me proper responce
each time they are saying tat bring your data card
when i give my data card to them they are saying there is no pc to chk the data card give it to any other branch
i have contacted nfc brach, same responce
they have send me a bill of Rs 900(approx), but my actual bill is of only Rs 450 approx.
i have contacted reliance comm, saying that go to another brach and purchase a itemised bill.
when am saying pls terminate my connection, saying that pls provide us anamount of Rs 500 approx as termination fees
i want to log a case on behalf of this complaint
Dear All,
Same condition i looking. Last 5 months i handle reliance data card, very poor service data card and customer services is really very bad. In customer service nobody know any plan about datacard plan and description about plan. Reliance Comm every month given wrong amount bill. If i call to customer call centre not getting good responce.
Same condition i looking. Last 5 months i handle reliance data card, very poor service data card and customer services is really very bad. In customer service nobody know any plan about datacard plan and description about plan. Reliance Comm every month given wrong amount bill. If i call to customer call centre not getting good responce.
Sir,
I have reliance date card for internet connectivity. Initially took post paid scheme & in oct'2008 I switched over to prepaid scheme. I did not use it since then ,now I want connect , Iam getting the connection is closed. On enquring the customer care I could know the connection got lappsed since it has not been used for long time. but still about 500 Rs is there in my a/c. I have also received a mail from reliance customer care that the service is active. What shall I do now?. Can The no.be revived & get the benifit of my balance amount?
I have reliance date card for internet connectivity. Initially took post paid scheme & in oct'2008 I switched over to prepaid scheme. I did not use it since then ,now I want connect , Iam getting the connection is closed. On enquring the customer care I could know the connection got lappsed since it has not been used for long time. but still about 500 Rs is there in my a/c. I have also received a mail from reliance customer care that the service is active. What shall I do now?. Can The no.be revived & get the benifit of my balance amount?
Reliance Data Card — Please do not buy data card online.buy from web world or store.
Please and Please dont buy Relaince data card online. Actually Reliance has given this to the vendor Vriti Infocom Pvt Ltd. They are cheating the people and giving faulty device and false commitement.So be careful . If you want to use go to Reliance web world or store. Those people are cheating. I have came across most people who are cheated.Thanks,
I took the Reliance Data Card and used it till July, after that I was not using it continously. Reliance has sent me the detail bill and asked to make the payments of around 20,000 INR. I have made the payment and requested to close the account. They have asked me not to use the card and they will proceed to close the account.
Reliance has not closed the account and continously adding up the charges. Now they are asking me to make the payment and I am not using the card. Please guide me what is the right way to deal with them.
Reliance has not closed the account and continously adding up the charges. Now they are asking me to make the payment and I am not using the card. Please guide me what is the right way to deal with them.
Dear Sir,
This is to bring your kind notice that i brought Relience Broadband + data card net connection on 3rd Jan 2011.That person who come to me he told me that within two or three days one person will be come to verify the address but your excutive come very next day without any perior information and i had not handover my documents to my in laws because i was expecting that excutive next day and hoping that person will give me a call before coming but unfortunatly there was some misunderstanding happens on telephonic conversation and your excutive decline my connection. My CAF No is [protected] and card no is [protected].
Now no any Dealer excutive to whom i brought that data card ,is taking my call and not giving proper information to me and i get fedup with this irresponsibiliy . If they are helpless to do anything to restart my connection then please give my money back.Please tell me what i have to do and do something on this issue as soon as possible because my work is suffer a lot.
This is to bring your kind notice that i brought Relience Broadband + data card net connection on 3rd Jan 2011.That person who come to me he told me that within two or three days one person will be come to verify the address but your excutive come very next day without any perior information and i had not handover my documents to my in laws because i was expecting that excutive next day and hoping that person will give me a call before coming but unfortunatly there was some misunderstanding happens on telephonic conversation and your excutive decline my connection. My CAF No is [protected] and card no is [protected].
Now no any Dealer excutive to whom i brought that data card ,is taking my call and not giving proper information to me and i get fedup with this irresponsibiliy . If they are helpless to do anything to restart my connection then please give my money back.Please tell me what i have to do and do something on this issue as soon as possible because my work is suffer a lot.
Dear Sir/Madam,
We would like to bring to your notice that - we have a data card connection with your esteemed company - the device purchased six months back is completely dead ( God Know what is the quality of the same )
We have handed over the same to your local representative Adonis Electronics Indore on 31st March 2011 received by Arun Kumar Choudhary.
We have not got the replaced data card yet and have no signs of the same inspite of regular follow up , the local guy says it may take 7 more days or so or even more than that.
Who will bear the rent for this duration ?
Its your faulty device and your system which is causing the delay and harnessing us completely .
Kindly make some suitable changes in the work culture of such a big company - by this kind of experience we really feel like we are dealing with a very uprofessional staff and company policies.
Customer has no value here -
If we do not get the issue resolved in a reasonable time frame - we will look into disconnection of our other reliance connections too.
Looking forward to your pains to be taken on the issue ASAP.
Best Regards,
Abhijeet Banthia
+ 91 [protected]
We would like to bring to your notice that - we have a data card connection with your esteemed company - the device purchased six months back is completely dead ( God Know what is the quality of the same )
We have handed over the same to your local representative Adonis Electronics Indore on 31st March 2011 received by Arun Kumar Choudhary.
We have not got the replaced data card yet and have no signs of the same inspite of regular follow up , the local guy says it may take 7 more days or so or even more than that.
Who will bear the rent for this duration ?
Its your faulty device and your system which is causing the delay and harnessing us completely .
Kindly make some suitable changes in the work culture of such a big company - by this kind of experience we really feel like we are dealing with a very uprofessional staff and company policies.
Customer has no value here -
If we do not get the issue resolved in a reasonable time frame - we will look into disconnection of our other reliance connections too.
Looking forward to your pains to be taken on the issue ASAP.
Best Regards,
Abhijeet Banthia
+ 91 [protected]
Sir/Madam ,
We had Data card Account No [protected] from Relinace communication they have disconnected our service in the month of November saying that our chq has been dishonored while our bank statement we have come know that their is no dishonour of the chq from our account , thus they have Deactivate our service and whenever we mail them why you have disconnect our service they are not replying anything about it but they are sending us the rental bill chrgs from the month of November till date i.e April for the Amt Rs 1164 .
We are not satisfied with the service provided by the reliance communication people to us that how they can disconnect our service as our chq has been already honoured and also as they have disconnected our service why they are demading the chrgs amt Rs 1164 from the month of November to April
We had Data card Account No [protected] from Relinace communication they have disconnected our service in the month of November saying that our chq has been dishonored while our bank statement we have come know that their is no dishonour of the chq from our account , thus they have Deactivate our service and whenever we mail them why you have disconnect our service they are not replying anything about it but they are sending us the rental bill chrgs from the month of November till date i.e April for the Amt Rs 1164 .
We are not satisfied with the service provided by the reliance communication people to us that how they can disconnect our service as our chq has been already honoured and also as they have disconnected our service why they are demading the chrgs amt Rs 1164 from the month of November to April
Dear Reliance team,
This is to inform you that I had purchased Reliance Broadband net connection thru internet purchase from M/s VRITI INFOCOM PVT. LTD. B-75,SECT-63 , NOIDA, on 28.04.2011 wide Receipt no.666 dated.28.04.2011.
My connection activated on 29th of April-2011 and working up to 10th of May-2011.
But from 11th of May-2011 onward my service stop by reliance communication Because of some company internal problem .
After so many phone calls and reminder from my side my connection still not working from 11th May-2011 onward. In this regard I had visited your web word , sector -18, Noida on 11th of May-2011, but my problem not resolved .
.
I had contact to your call centre on 13th May with the conversation reference-[protected] on 13th of May-2011.
Now I am very much disappointed with you service and attitude because my net stick don’t work..
Please either resolve the issue immediately or take back you Broadband connection stick and refund my money immediately and I am not liable to pay rental for inactive period.
Thanks
Sanjeev Sharma
C-22/8, SECTOR-57
NOIDA- PHONE-[protected]
Dated-16.05.2011
Mail [protected]@yahoo.com
This is to inform you that I had purchased Reliance Broadband net connection thru internet purchase from M/s VRITI INFOCOM PVT. LTD. B-75,SECT-63 , NOIDA, on 28.04.2011 wide Receipt no.666 dated.28.04.2011.
My connection activated on 29th of April-2011 and working up to 10th of May-2011.
But from 11th of May-2011 onward my service stop by reliance communication Because of some company internal problem .
After so many phone calls and reminder from my side my connection still not working from 11th May-2011 onward. In this regard I had visited your web word , sector -18, Noida on 11th of May-2011, but my problem not resolved .
.
I had contact to your call centre on 13th May with the conversation reference-[protected] on 13th of May-2011.
Now I am very much disappointed with you service and attitude because my net stick don’t work..
Please either resolve the issue immediately or take back you Broadband connection stick and refund my money immediately and I am not liable to pay rental for inactive period.
Thanks
Sanjeev Sharma
C-22/8, SECTOR-57
NOIDA- PHONE-[protected]
Dated-16.05.2011
Mail [protected]@yahoo.com
Hellow Team,
I had visited your web world at sector18 Noida today 18 may 2011 and they assured me that my data stick service will be resume today in the evening.
So request you to Please do as assured me.
We are thankfull to you if my problem take as prompt action.
Regards,
Sanjeev Sharma
Mob-[protected]
C-22/8, Sector-57, Nodia- India
I had visited your web world at sector18 Noida today 18 may 2011 and they assured me that my data stick service will be resume today in the evening.
So request you to Please do as assured me.
We are thankfull to you if my problem take as prompt action.
Regards,
Sanjeev Sharma
Mob-[protected]
C-22/8, Sector-57, Nodia- India
To Nodal officer
Reliance communications,
Sub :- services
Dear Sir,
We are holding at least 30 Blackberry’s connection of Reliance series started from ([protected] to [protected][protected] -78 etc. myself holding [protected] as well as personal one is [protected]. Along with these I have taken six month back 1x Data card no. [protected]. Recently one month back we have taken 25 net connect broadband connections series for the same starts from -(MDN[protected].
Now problem is this 45 days back I requested to our near by web world at patelnagar to close mine 1x data card service – they given me one toll free no :[protected] I called up request to closed / disconnection they did the same. But after fifteen days automatically the connection was reactivated without any communication. When I received the bill for the same then only I came to know about this .
Though without creating any fuss or scene I deposited the payment for the same on 2nd of June .
And again put the cancellation request for 1x Data card no. [protected] web world told me I have to again call on toll free no for the same , I did same called up and put my request they given me one complaint no :[protected] and instructed me now again I have to go to WEB WORLD and show this complaint no for disconnection. I did the same on 2nd June Itself .
During this process WEB WORLD person who attended me , again instructed me to call onces more on toll free to confirm about the disconnection .
This all process proved this single hand helping process or Humiliation !!!
Looking for your help and guidelines for the same as earliest.
Regards
Sunil chawla
[protected]
[protected]
Reliance communications,
Sub :- services
Dear Sir,
We are holding at least 30 Blackberry’s connection of Reliance series started from ([protected] to [protected][protected] -78 etc. myself holding [protected] as well as personal one is [protected]. Along with these I have taken six month back 1x Data card no. [protected]. Recently one month back we have taken 25 net connect broadband connections series for the same starts from -(MDN[protected].
Now problem is this 45 days back I requested to our near by web world at patelnagar to close mine 1x data card service – they given me one toll free no :[protected] I called up request to closed / disconnection they did the same. But after fifteen days automatically the connection was reactivated without any communication. When I received the bill for the same then only I came to know about this .
Though without creating any fuss or scene I deposited the payment for the same on 2nd of June .
And again put the cancellation request for 1x Data card no. [protected] web world told me I have to again call on toll free no for the same , I did same called up and put my request they given me one complaint no :[protected] and instructed me now again I have to go to WEB WORLD and show this complaint no for disconnection. I did the same on 2nd June Itself .
During this process WEB WORLD person who attended me , again instructed me to call onces more on toll free to confirm about the disconnection .
This all process proved this single hand helping process or Humiliation !!!
Looking for your help and guidelines for the same as earliest.
Regards
Sunil chawla
[protected]
[protected]
I have reliance data card.I have opted for speed based plan which comprises of 15GB day time downloading and 20GB night time downloading and the speed is up to KBPS but i only getting the speed of 20KBPS ie downloading speed.I have logged complaint and got my data card replaced but again for the second time same issue.I have receive message from reliance that you have used your usage and my downloading speed is 144kbps but my plan is not that,when i asked the customer care they told me to ignore that message but this is second time that my speed reduced.
Dear Sir / Madam,
We have purchase a reliance data card with details :
Reliance 3G, ZTE RoHS, IMEI no. [protected] with sim no.[protected]. All Bills paid on time and on regular basis.
Past 2 months we are facing the issue with the device and have made several complaints to the customer care. Everytime we called, we get new responses and new kind of support in a technical form to make changes in the device setting after plugin. Even we spoke to the Managers / Supervisors and got many commitments but none of them worked. Commitments in the form of problem resolve at their end and technical call back etc.
After so many complaints and communications no result obtained. Nor even the service provider get back to us. This is really unprofessional behaviour from their part as every time one calls getting different response, inadequate customer care persons, even disconnects the calls when unable to answer the query and one has to call so many times. Calling and taking help / guidance from customer care is not an issue but not getting proper response and solution and even any service visit or uncaring attitude for customers is not acceptable. Please see the way they can change the device or even give a solution. Why every time we customer suffer by calling many times and even to run here and there for solution or rectification of device. Enclosed Bill and compliant email which was not answered.
We have purchase a reliance data card with details :
Reliance 3G, ZTE RoHS, IMEI no. [protected] with sim no.[protected]. All Bills paid on time and on regular basis.
Past 2 months we are facing the issue with the device and have made several complaints to the customer care. Everytime we called, we get new responses and new kind of support in a technical form to make changes in the device setting after plugin. Even we spoke to the Managers / Supervisors and got many commitments but none of them worked. Commitments in the form of problem resolve at their end and technical call back etc.
After so many complaints and communications no result obtained. Nor even the service provider get back to us. This is really unprofessional behaviour from their part as every time one calls getting different response, inadequate customer care persons, even disconnects the calls when unable to answer the query and one has to call so many times. Calling and taking help / guidance from customer care is not an issue but not getting proper response and solution and even any service visit or uncaring attitude for customers is not acceptable. Please see the way they can change the device or even give a solution. Why every time we customer suffer by calling many times and even to run here and there for solution or rectification of device. Enclosed Bill and compliant email which was not answered.
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I purchased a Reliance Data Cable in the month of September. The hardware cost for the Data Card was Rs. 3000/. The scheme promised, was Rs. 450 monthly rental with first two months rental free. From the first day of activation itself there was connection problem. The same was reported to the vendor who sold me the Data Card. The problem is that the internet is so slaw that it would take minimum of 5 minutes to open a page and majority of times it may not even open the web page. The internet is always down whenever i try logging on. I was promised amazing net speed throughout India and i dont even get connected to the net in a city like Allahabad.
I even noticed that the monthly rental of Rs. 450 as promised and signed by me in the registration form was changed to Rs. 650 rental without my notice. I called up my vendor to have the same changed but i dont think that this has been actioned till date.
I have not used the internet for more than some minutes as the speed sucks. I feel that the company is not selling internet connection but making a huge profit selling their Data Card.
I have asked my card provider to disconnect the card and refund me the data card amount. Which is also not done as i constantly get bills from them. According to him i need to pay my bill first and then only disconnect the connection. I do not mind paying the bill if i would have used the internet. I do not think a company can sell internet connection and not deliver internet connection and still ask for the payment. I have already wasted Rs. 3000 buying the data card which is entire loss to me.
I would request this board to escelate my complaint to Reliance officials and sort out my matter. The Reliance data card number is [protected].
Thanks and regards,
sandeep pratap singh