Nokia E63 — Defective Handset | |||
Dear sir / madam, 1) Complaint No_ 1:- (Job Sheet No:[protected]/110425/20) I am your nokia mobile user. I bought a model called nokia E63 on ramnavmi festival (12th april 2011) and after one week of my purchase date i found my handset nokia E63 faulty(Having a defect).So,I contacted to nokia priority center(Air communication shop no. c-1, Asha house ground floor ring road ,surat-395002,Ph. NO. [protected]) from where i have bought my handset.They sent me to nokia service center (Xpert Cellular services 201-205, Jai Arcade, opp New Janta Dairy Rustompura Main Road ,Surat.).They format & update my handset and in one or two week only i got my my handset repaired & opened. purchase date:- 12 April 2011 & first compliant date:- 25 April 2011 2) Complaint No_ 2:- (Job Sheet No:[protected]/110609/47) After getting repaired my handset within 15 days i faced same problem in my handset .Now i submitted my hand set second time in nokia service center on 9 Jun 2011. They sent my handset to Delhi and i got it replaced on 5 July. first compliant date:- 25 April 2011 & second compliant date:- 9 Jun 2011 & replacement date:- 5 July 2011 3) Complaint No_ 3:- (Job Sheet No:[protected]/110712/132) After getting replaced my handset within 7 days i faced same problem in my handset .Now i submitted my hand set second time after replacement in nokia service center on 12 July 2011. They second time format & update my handset and give me back and ignore my complaints and trouble as well as problems. second compliant date:- 9 Jun 2011 & replacement date:- 5 July 2011 & after replacement third compliant:- 12 July 2011 4) Complaint No_ 4:- (Job Sheet No:[protected]/110809/137) After reporting 3 complaints, I faced same problem in my handset & i submitted it to nokia service center. Now, they sent my handset second time to Delhi & give me stand by handset bloody old piece called model no:-2600. after replacement third compliant:- 12 July 2011 & fourth compliant :- 9 Aug 2011. Now ,I want to know that once my handset got replaced than how can that handset face same problem ? many of my friends have problem in E63 then why company is still selling this kind of product in the market because no one know about the technical problems already there in products until he or she use it? & this time i don't want your handset called E63. I want my money money back with four month interest or nokia handset other model having same facilities or more facilities and also having same price or higher price. they also denied me the phone number & email-id of nodal officer of nokia. Was this information helpful? | |||
 3 Comments | |||
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Nokia E63 — Submitted a nokia e63 phone at Nokia Care Gurgaon- sheetla wll services but my mobile handset was misplaced by them.
Dear all concernedRef: IMEI # [protected]
I had submitte my new nokia e63 handset as I was facing problem in accessing call history as it was not showing calls received, missed or dialled at the Nokia Care outlet- Sheetla Wll services, Gurgaon on 22/02/2010. But when I went for delivery of the same, they could not deliver the same. When enquired it was told that it was delivered to someone else. They are tracking for the same but no resylt. Can u imagine what imagine what kind of service ther are providing. Disgusting. Is Nokia started stealing phones of customers like this.! Nokia is srvices are so pathetic that executives and managers at Nokia care centers speak in such rude and unprofessionak way that make customers feel so guilty using Nokia. Nokia claims of the highest brand equity in mobile handsets but such behavior @ nokia cenetrs has made me embarrasing. I will no more use any more and thru a word of mouth i will suggest not use nokia as their after sales service is very very poor. I have not my handset back.
Pls help get my handset back.
Nayan Moni Chetia
Dy. Manager
HDFC Bank Ltd
Gurgaon
[protected]
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I was attended by the Sales person Mr. Ritesh for buying the cell. After a day of the purchase, I noticed that the speakers of the phone gave a very breaking & a screeching noise. It was awfully creaking to listen to The Radio, Music Player, putting the phone on loudspeakers or even when the phone bell rang for any incoming call. I would have come immediately to the dealer but the very next day of buying the cell I was out of town for the Holi Holidays and was back on 13th March’09 only. Immediately after I was back, I got in touch with the Priority Dealer. Mr. Ritesh and Mr. Pradipta Acharya, Retail Store Manager, told me two things:
1. They admit that there is a fault in the speakers of the phone. They would have replaced it had I come in the two days of the purchase.
2. For the replacement of the phone, the talk time shouldn’t exceed more than 4 hours.
Since I have crossed both the conditions, they aren’t liable for replacement. Now, first thing is that I as a consumer wasn’t told about the two conditions at the time of the purchase by either of the store people. Had I known this, wouldn’t I have come the very next day for the replacement???
Second is that I as a consumer will definitely not bear the brunt for the inadequate information to the consumer at the time of purchase and the inability to present the replacement policy to the consumer, when I have spend good 12, 400 on a brand new handset.
On the advice of the store people, that it will be repaired, I went to the Nokia Care, Sheetla Communications, The Trouble Shooter GSM & CDMA, Shop No B-249, DLF Super Mart 1, DLF Phase 4, Gurgaon – 122001, India, Ph: 0124 – 321221, 4037100. I was attended by a person called Mr. Wasim. They identified a hardware fault in the phone with the defected Ringer Connector. According to them, the phone will go to the IMC and will take minimum 10 days for the repair and confirmed that it is a manufacturing defect.
Now, I and my family have been Nokia users for many years. Such kind of an incident has really put me off the brand. When the entire chain has admitted that there is a manufacturing defected, I definitely seek the replacement of the phone ASAP. The past 4 days have cost me of my time, energy and mental harassment. I am willing to take up the matter to the highest levels of Nokia if the matter is not resolved within the next 2 working days and the request for the replacement of the phone is not adhered to.
Please contact me on [protected] or Sundeep Ramgarhia on [protected] for seeking any clarifications and updates on the case.
Thanks,
Best Regards,
BHAVNA KHULLAR
PH-[protected]