Sony India Complaints & Reviews

Sony Ericsson — defective w595 handset

respected sir,

i had bought a sony ericsson w595 handset from prime watch world in ezra street(kolkata) on 20th july 2009.the set costed 12300.within 15 days of purchase the key used for switching off the phone stopped working.upon reporting the matter to the service centre they repaired the phone on the same day.my handset has again started giving me trouble as the ear speaker has got spoilt.i have given it at rabindra sarani service centre.had it been nokia it would have been immediately replaced by the company.sony ericcson has a goodwill.the company shouldnt forget that the company exists because of the customers and it is the duty of the company to look after the needs of the customers and help them.i will wait for a positive reply.thank you.

With reference to my earlier complaint, I am unable to use the handset which is having lot of defects and continuously I am visiting to service center and spending lot of money just after completing the warranty period.

I request your suggestion, so that it can be repaired or replaced at your end.

Date : 28-May-1985
mail id - kundu.[protected]@gmail.com

in my opinion sony ericsson is worst mobile company in the world...one more person cheated by sony ericsson and loosing mentle peace since last 10 months, buying sony ericsson mobile. consumer forum is option now.

Sony Ericsson — SE W595 worst product

Yes it is worst product, after completing warranty period, it is giving so many problems...
suddenly started problems at overnight,
speaker not working, and i managed with head phones.
after 10 days, slide problem, not opening the lock after opening slide,
after 2 days, cancel button not working, now unable to switch on.
worst and worst...not only hand set, also the accessories.
even accessories also not giving long life.
and service center is ready to replace slide plate for 800/- but grantee is up to only 15 days..
but SE W595 giving problem suddenly .. so waste spending money on this again. for 15 days.

and i want to know the process of extending the warranty and conditions...etc

Yes it is worst product, after completing warranty period, it is giving so many problems...
suddenly started speaker not working, slide problem, button not working, now unable to switch on.
worst and worst...
and service center is ready to replace slide plate for 800/- but grantee is up to only 15 days..
but SE W595 giving problem suddenly .. so waste spending money on this again. for 15 days.

and i want to know the process of extending the warranty and conditions...etc

Yes the talks are true. CID is very Intelligent as well as charming. CID is the best programme in Sony TV channel. CID must be shown to the public as it was shown before. I would always support this claim.

I am working as Sales & Marketing Manager for European company based in Pune. We conducted one survey in our company for the kind of recent promotion SONY TV is doing for 3 movie to be shown on 25th July, to increase TRP, & we all come to an conclusion that this is mere an irritation for movers, however maximum people has already seen this movie & nobody will like to see movie with hundred commercial breaks, in fact they will not able to enjoy movie. Secondly DVD's or CD are now available & can be viewed anytime without breaks.
So taking into consideration peoples feedback I like to request SONY to stop promoting like this at this is merely irritating & maximum viewers are againt it. I hope people are having same views for this & will support me.
Please take this issue seriously & stop doing such promotions it is not at all liked by viewers & nobody interested to watch those stupid commercials again & again even though SONY is generating good amount of revenue out of it.
Thanks & Regards
MB

I very solemnly request the Sony TV channel management, production and all other involves specialised personnel to stop showing all sorts of forensically irrelevant things on the show. I am a molecular biology student and have been performing things like ELISA on a routine basis, and what is shown on the channel is totally unscientific and absurd. Another thing to be pointed out is that the assault on convicts during interrogation. No national police can do so. The show today showed a lady convict being slapped by a male in the CID squad. Please bear in mind this is India where females are regarded highly, and for handling female convicts men should not be allowed to slap them. I was shocked when it showed so. Please do not misuse people's respect for your show to earn cheap and easy popularity. It looks embarrassing. Please do some homework before airing such shows that show such insulting and illogical acts...that too police assaulting without warrant...and acting toooo smart.

Sony Entertainment Television Channel — Horror trailers

Sony Entertainment Television Channel should not show gory trailers of Aahat 5 during prime time. it has a huge impact on kids watching tv. My daughter (4 years old) literally is stunned and awed by the stupid trailers. There should be some legal action taken on this as well.

Agreed

Please give me the mobile number of CID (Sony Entertainment Television)

HI SIR MY NAME SIDDAPPA AGE18 CID WORK SIR PLS DAYA BHAI PLS

hiiiiiiiiiiiiii pls one job daya sir any one job

hai sir mughe kuch pata nhai hai I very solemnly request the Sony TV channel management, production and all other involves specialised personnel to stop showing all sorts of forensically irrelevant things on the show. I am a molecular biology student and have been performing things like ELISA on a routine basis

I have stopped watching CID, The reason is the music is toooooooooo loud.

hi there,
my 7 year old daughter is a big big cid fan n can watch it for hours together.
her bday is there in 15 days...wanted one o[censored] guys to come for it.
thanx

hi i am siddu happy davali sir daya sir abjita sir praeedy sir viveka sir all happajd

hiii sir a.c.p.sir, senior ins. abhijeet sir. daya sir, friedy sir & vivek sir how r u, i am arun singh from u.p, can i job a cid serial i like a cid serial. my dreem so u help me

hiiiiiiiiiii sir pls one jobs 1yer trey daya sir my cid keliye mere jaan be desakahu

i come to may 15 daya pls one job

why don't you start showing the previous nice programs for kids like "I dream of jennie, Dennis the mennis, Different strokes, who's the boss, Three stooges, Small wonder. We used to watch these amazing serials daily in our childhood. The same I want my baby also to watch. Instead of showing that same serials. On sub & sony TV, these cahannels are easily accessible to everybody & can increase ur TRP. Start giving more advertisement before starting these programmes for kids. Pleaseeeeeeeeee
PPPPPPPPllllllllllllllleeeeeeeeeeeeeeaaaaaaaaaaaaaassssssssssseeeeeeeeeee start above serials on request & on priority.

I Like CID Very much. I Want to become a part of CID .It should show every day .I Like Everybody, Espicially vivek . Iwant vivek email id and sachin sir email id. I am from NAGPUR, MAHARASHTRA.IN MY FREINDS GROUPS EVERYBODY LIKE CID SHOW.MY EMAIL ID IS [protected]@rocketmail.com

sir, plz selet me cid siriyal

HI Daya sir

m huge fan o[censored]r plz send me ur e-mail id i want to talk to u plz sir

my id is [protected]@yahoo.com

waiting for ur reply

thnx

Hi data sir
Me Vikas chauhan from Bagphat UTTAR PARDESH.
I am under graduate B.A.1st year.
SIR my hight 6.1inch ha or me bi apki traha CID me jaan karna chata hui
Sir please muje guide karo na me kya karo.
My e-mail address [protected]@gmail.com
My mobile no.[protected] .[protected]

Dear Abhijeet sir

I join to the CID. I am B.com graduate. Please select me in this serial. My email-Id is www.manojit.[protected]@gmail.com and [protected]@rediffmail.com

Dear Abhijeet sir

I am SAURAV PAL. I join to the CID. I am H.S pass. Please select me in this serial. My email-Id is [protected]@yahoo.com and my mobile no. is [protected].

Acp and Daya sir pls me CID me job karna cahata hu.pls muje guide karo ki me kiya karu .I hope you will help me.pls pls pls
Sir I am pursuing B.A1st year.and Jetking hardware & networking course final.

My name is Vikas chauhan.
My hight 6.1"

My e-mail Id _ [protected]@gmail.com
My mobile no. [protected]
[protected]

Addres. BAGPHAT (UTTER PARDESH)

hiii sir a.c.p.sir, senior ins. abhijeet sir. daya sir, friedy sir & vivek sir how r u, i am manoj goswami from m.p, can i job a cid serial i like a cid serial. my dreem so u help me my contect is [protected]

Dear Daya sir

I am KAMAL SHARMA. I join to the CID. I am grduate. Please select me in this serial. My email-Id is [protected]@gmail.com and my mobile no. is [protected]
I[censored]r email id send to my id after than my photo sent to ur id with resume.

cid show is gud but some things shown are really nonsence, when we buy things from shop they dont ask for address but in ur show when u get 1 pen also even in the pan shop to cinema hall all the names are register, i really want to go to those shops where people keep all the records of a person, and when a person comes to a p.c.o booth and cals, and after so many days when cid reaches there still the owner of p.c.o knows maximum details of that person, is it possible, plz do stop this kind of nonsence, or else this serial is gud.

sumit chhetri
gangtok

hello daya boss im ashok from faridababd gud serial c.i.d plz i want join u give me one chance...
mob. [protected]ashok

t.v entertainment channel — t.v schedule

We were watching the t.v programme Fools Rush In, at 8.15 the film went off for an advertisement at this point it is 3/4 of a way through and when it came back on you restarted the film from the beginning again. Ruining the whole film. Spiderman was supposed to start at 9.00 is this still about to happen because it seems that no one is overlooking what is being sent out to viewers. How poor. Is anyone actually working or do you just put in dvds and let them run such poor state of affairs when you can enjoy the entertainment you pay for. oh as I am writing this the film has suddenly come back on where it let off, oh you finally realised you nit wits. Now we have lost 20 mins. Poor Poor Poor. Where are your standards.

Thanks alot guys, pile of crap.

Dear Sir/Medam,
Hi Iam Mr. Supriyo Das From Tripura, I am very much fans of CID, I requested to kindly Vivek back this serial. I love Daya. Plz grant my request.

From:
Karnataka Sikh Welfare society,
Bangalore

To:
Public Relations Department
Sony Entertainment Television
Multi Screen Media Pvt. Ltd.
(Formerly SET India Pvt. Ltd)
3rd Floor, Interface, Building No. 7,
Off Malad Link Road, Malad (W),
Mumbai - 400 064 India
feedback.[protected]@setindia.com

Dear Sir,

In the program me “Comedi Circus” on 9th Feb, you have tried to humiliate not only Punjabi language but also whole Punjab. Feelings of our community are badly hurt. You immediately offer an apology other wise a legal action will be initiated against your channel, as well as producers of this program.



Yours

Members of KSWS, Bangalore

Respected Sir/Madam,

I like to watch CID programme on Sony TV very much. But the channel has started showing every other programme other than CID. I request them to replace the CID schedule. CID is NO 1 the best programme in that channel. CID must start once again as per normal schedule. PLEASE START CID PROGRAM SONY CHANNEL ONCE AGAIN.

dear sony channel we all cid fans humbly request you to bring back our beloved cid with new episodes after kapil sharma show couz we egarly misses our cid and we dont want crime patrol dial and crime patrol satark please off air these shows and bring back cid with new episodes from upcoming saturday and sunday at 10 pm

Sony India — touch pad is not working properly

related to my machine plz call ma ill explain +91 [protected]

Sony India — miss use the phone

mr. nishant miss use the girl mobile phone and share girls mobile data call & sms the grils

Sony m2 sim

Hi I want Sony Xperia. M2 phone sim caRd tray or sim flexible. Tray

Want to block my stolen sony handset

Sir/Madam, My mobile sony xperia got stolen today(26/06/2014). Please help me to block it. Here's the IMEI number:[protected] Thanks, Smita Deshmukh

Repair issue

Hi, I have submited my cell phone (xperia z1 on 4th aug 2014). But they have not yet repaired my cell. I have also paid 15000 for the repair. And now they are also not receiving my call. Please do the need full.

sony center

i am Harshal kalhe, My lapy are repairing 1 month in sony center but those are not giv up my lapy sony vaio f15219

cant download games

I have xperia c. And im not able to download or update any games from play store. After downloading its showing invalid package file. What to do please help me for this.

Cid is best programme forever sir my request is that Cid must be shown according to its old schedule love u ADITYA SIR(ABHIJEET) And I am also from ALLAHABAD

we were very interestingly watching beyhadd but recently as we came to know the hidden secret about Maya i am very upset.How can you show a person negative who is suffering from depression.This is not a person's choice.Its an illness.instead of showing sympathy you are portraying her as a mad person.If channels like you will show such kind of insensitivity towards patients suffering from mental diseases.what about the uneducated or orthodox people.one of my friend is suffering from depression and i have seen her pain.she was recovering very fast but after watching Beyhadd she is pretty much anxious that if she is also mad or will never get well or out of this disease .

Hi sir .

I Am Rohit from Ahmedabad. You have a stop broadcast " peshwa bajirao " reapit telecast.. Timing 9:30 pm arounding ... But why ... Sir ...

Please regular telecast ... Peshwa bajirao ... Reapit telecast ...

Dear sir I requesting please continu and repet peshwa bajirao show a 12.30 pm because idid. not watching 7 .00pm show this time is my office time sobi sencerly request please

sony ericsson/F305 — White screen

my sony f305 display a white screen when i turn on or slide my mobile.

IMEI NO[protected]

S/N CB5118KLVR

same is the problem with my phone that is the display problem.white screen its hardly 1yr 4 months have passed after i purchased my phone and it has already got repaired twice..still of no use

Sony Ericsson F305 — screen problem

Having a problem in my sony ericson F305 handset regarding screen display function

regards,

vijay singh
[protected]

dont purchase sony ericsson mobile, specialy f 305 display problem occurs every month,
after warranty period u have to spend 500 rs per month for repair.sony ericsson cheatin with people.

SONY ERICSSON/W205 — Miss guide for selling of product

I HAVE A PURCHASED A NEW MOBILE HAND SET ON 17.12.2009 FROM THE MOBILE STORES - BBG BAG, BESIDE OF STEPHEN HOUSE, KOLKATA - 700001. WHEN I SELECT MY BRAND (SONY ERRICSSON) THEN THE MOBILE STORES SALES MAN PRESSURE ME TO GET THE MODEL NO.W205 WHICH IS BEST FOR YOU BUT I REFUSE HIM THAT I DON'T WANT SLIDING MOBILE SET AND HE CONFIRM ME ANY MORE STOCK HAS NOT AT OUR SHOP. BUT ONE OF SALE MAN MR. JOYJIT HAS CONFIRM ME THAT W350 MODEL HAS STOCK AT OUR SHOP. IN BETWEEN TIME MY SET HAS BEEN OPENED FROM THE SEALED PACK. FURTHER HE CONFIRM ME THAN NO CHANGE HAS BEEN POSSIBLE AT ALL.
NOW MY QUESTION IS THAT THEY HAVE MISS GUIDED ME ALTHOUGH THEY HAVE THE STOCK WHAT I NEEDED. THIS IS PUSH SELL & BAD MAL PRACTICE. SO WE ARE SUFFERING IN SUCH KIND OF MANNER AND I WANT TO CHANGE MY SET WIITH MY MODEL NO.W350
HOPE YOU UNDERSTAND & GUIDE ME PROPERLY.
THAKING YOU
CHANCHAL PYNE
M-[protected]

SONY ERICSSON/W205 — pc suite

respected sir,
i want to bring to your notice that i have purchased sony ericsson w205,i want pc suit software for my mobile.please sent it to [protected]@gmail.com.........(only file tranfer is working with datacable).please give me a solution fast,i need it.


thanking you.

use less phone...better to go with nokia7230 much better in every aspect and less price...sony ericsson is worst...pls dont buy...it is better to buy i pod if you want this phone for music...

This phone is a total crap!!!Hope dis phone has been removed from market by now.I regret ma decision to go for a sony ericsson mobile despite ma bro's previous experience.If i plan to buy a mobile in the future it wud be nokia for sure.And please evryone stay away from sony ericsson phones i[censored] are luking for 'value for money'

sony ericson c702 — lost mobile

i have lost my ericsson C702. would request you to track the same and contact me at the mentioned numbers.

[protected] & [protected].

it has confidential information and also a 2GB mem card consisting of songs and videos.

thanks & reagrds,
BHARATH.

c702 — problems

SIR I HAVE SET OF SONY C702. ONLY ONE MONTH APROBLEM IN MY SET.ITS MOTHERBOARD ARE DAMAGE.ITS SOUND ARE SO SLOW.BUT SERVICE CENTER NOT FACE THISPROBLEM.TODAY 1 MONTH MY SET SEVICE CENTER ME HI HAI.MAF KIJIYEGA MUGHSE ZYADA ENGLISH NAHI BANTI HAI MAI APNI COMPLAINT HINDI ME SAMGHANA CHAHTA HU. SIR MAINE SET SEPTEMBER 28 KO LIYA 1 MAHINE BAAD HI USME MB & SOUND PROBLEM AAYI BUT SERVICE CENTER WALE USE THIK NAHI KER PA RAHE HAI.AGAR MAN LIJIYE MERA WAH SET REPLACE BHI HO JATA HAI TO DUBARA AISI PROBLEM AANE PAR MUGHE TO BAHUT NIRASHA JANK STHITI KA SAMNA KARNA PADEGA.KRAPYA KAR AAP MUGHE SAZESSION DE KI MAI KYA KARU.1MAHINE SE MERA SET SERVICE SENTER ME HI HAI.KYA MAI IS SET KE BADLE KOI AUR SET LE SAKTA HU CHAHE USME AUE 1-2000RS. BHI KYO NA DENA PADE PLEASE SIR TELL ME WAT I DO.
THANKS FOR READING MY COMPLAINT

Sony Ericsson — keys and up keys not functioning properly, automatic off and contacts are automatically deleted

i gave my sonyericson w205 for service my workorder no is se310ec112666 and i submitted my mobile on 10 th october 2010 in sonyericson service center kottivakkam branch in chennai. they did not take steps to repair my mobile and they are extending the dates sop i want to confirm when they will service my mobile properly. and also i hav warranty for my mobile.

Dear Mr Krish,

Greetings from Sony India team,

This is to inform you that we have not recieved any contact information from you for assistance. For early resolution or any further assistance, please contact our customer care center on the said number or write to us on sonyindia.[protected]@ap.sony.com

Warm regards
Sony India Team.

Dear Mr Krish,

Greetings from Sony India team,

This is to inform you that we have not recieved any contact information from you for assistance. For early resolution or any further assistance, please contact our customer care center on[protected]toll free) or write to us on sonyindia.[protected]@ap.sony.com

Warm regards
Sony India Team.

SONY ERISSSON — Defective handset

I had purchased a SONY W910i handset on 21st Dec 2007. Since the day of purchase i was facing problems in making outgoing calls. I have been following up with Sony through mails since my purchase(Case :[protected]. Apart from facing problems in making outgoing calls with my phone, it stopped working after sometime. . I had to submit the phone to Sony's authorised service centre on 13th Feb 2008, the details of which are mentioned below:
KAIZER TELECOM 12, NAVRANG SHOPPING ARCADE, NEAR ALOK HOTEL, GOKHLE ROAD, THANE (WEST) 400 601
COMPLAINT ID: SES08KT311315
Even 15 days after submitting the phone to the service centre, neither the service centre people, nor the Sony guys seems to be bothered in solving out my problem. Each time they give me a date, they come with a new excuse. I am fed up with these attituteds and feel that i am being cheated despite investing so much on a new product. They have done all sort of R&D on the phone.
The latest mail(23rd Feb '08) that i have received from Sony is mentioned below:

Dear Mr. Agarwal,

Thank you for contacting Sony Ericsson Support Center .

This mail is in reference to your complaint regarding Sony Ericsson handset W910i.We assure to restore your faith in our services. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention.

We apologies for the inconvenience caused to you. We already have escalated this complaint to the Sony Ericsson service center and feedback is still awaited. We request you to please wait till monday as we would contact with Service center person and will provide you the best possible solution.



I am totally frustrated, please help me.

Sony Ericsson — defective handset

I purchased a new sony ericsson hand set from Hot Spot, 242A C-134/B Sector 61 Noida on dated 05-04-08. from the very beigining other persons were not able to hear my sound. i take it tt sector 18 authorised service station,
they repair it . now after few days back light of my hand set has gone and touch screen is not working.

when i took it to sector 18 noida again they told me to replace its display system n asked Rs.3234 /- My set is under warranty period.
pls get my set replaced or i have to go consumor forum.

Sandeep Singh

DGM(Civil)

c-2/23, sector 31 Noida

[protected]

Sony Ericsson — Defective Handset

I purchased the Sony Ericsson W610i from the J.L.K. Enterprise Experience Store, Nehru Place, New Delhi on 28 May 2008 by cash payment of Rs. 10, 600.The mobile was defective as I was not able to send/receive any calls/msgs through it. I rushed back to the store next day, where after prodding the defective mobile for an hour or so, the salesmen told me that they were not responsible for the defective piece and that I would have to go to a service center to get it repaired.

I deposited my defective mobile phone at the Mobile Vision Repair Center, Faridabad (Near Fawda Singh Chowk) on 31 May 2008, Case ID: N3FBD[protected], where I was told the handset would be sent to the Okhla Head Repair center. After a week, I called the repair center and was told that the mobile phone had been repaired. When I was handed the handset back, I saw that I still could not make any calls or send any msgs. Later I found out that the handset had not even been sent to Okhla. The technicians apologized and informed me that the handset could not be rectified and since it was a brand new handset, it will be replaced with a new one.


After more than 2 months, that too after sending hundreds of mails, making thousands of calls to the customer care center, noting down their case ids (e.g. SE714-4061, SE743-1709, SE[protected], I got back the same handset on 07 August, 2008 and not a new one.

It does not end here. The handset, I saw, had been damaged externally (scratches, screen dust, worn-off paint), the keypad wasn’t working properly (menu, clr & astrix button), their were photographs, mp3s & contacts saved in the handset belonging to I-DON’T-KNOW-WHO and I am pretty sure the handset had been used by this person for quite some time.When I showed this to the man behind the counter at the service center he cleverly master reset the handset.

I came home and immediately called the customer care again and told them everything. They promised they would look into the matter and call me back. It has been 2 weeks and still no sign of a new handset or at least their call.

I know their PR is handled by Webner & Shandwick Corp voice. I have refrained myself from filing in the consumer court against Sony Ericsson & J.L.K. Enterprise till now. But now I am starting to lose my patience.

Please advise.

Cordially….

i have one mobile purchased to sony ericsson mobile purchasing date 06/10/08 at k k nagar mobile shop(priyadharshini universel shop) now my mobile was not working select buttion so i want any further clarification service or replacement mobile model no k220i. i am very unlucky persong purchased to your compay mobile. i am waiting for your replay


thanks
Manikandan

I have one mobile purchased to sony ericsson mobile purchasing date 06/10/08 at (Poorvika mobile shop) now my mobile was not working .so i want any further clarification to replacement mobile model no w350i. I am waiting for your replay.

Regards

N.Rengaraj
[protected]

SONY ERICSSON W580i influenced lots of people when it came in the market. The slogan of this phone was THE WALKMAN PHONE. I bought this phone. But now i am regreting. Why did i buy this phone? I have no answer to this question now. I think this is one of the worst set ever discovered. Good in no sense.

I purchased this set few months before. Its so disgusting to say that the battery life of the set is not more than few hours. The keypads are made up of low quality materials. My phone's all keys have been cracked.

Similarly, the connector to the charger, handsfree and usb cable is not working properly. The connector works with the charger and usb cable but not with the handsfree. I complained this to the customer care center of sony ericsson. They replied me that this type of connector problem is seen in most of the phone of this model (Sony Ericsson W580i). They further said that it cannot be repaired. Now whats the use of this walkman phone without the handsfree function.

Once there was a problem in NOKIA's battery. The company replaced all the batteries in its own expense. So, sony ericsson should also replace all the defected W580i model phones if it want to maintain its goodwill in the market.

I want my phone to be replaced. Everyone who purchased this phone are requested to raise a voice against it. I think this is the only way the company understands the customers problem. I also request all the media person to make a report no this issue and telecast it world widely. Its a heartly request.

sony ericsson/ w350i — replacement of handset

Dear sir/madam
i had purchased sony ericsson handset w 350i in jan-2009, its IMEI number is; [protected].
i am facing bunch of problems with dis handset.
1) i am facing the network problem when i interduce any gsm sim
2)photos taken by inbuilt camera are not saved in d mobile
3)it automatically switch off
4)it automatically changes ringtones by default.
i contacted the distributer in ludhiana (punjab) & he said that there is sofrware related problem which needs to be replaced .
its hardly one month that i am using this handset. & i am not satisfied with the handset.
for convenience kindly replace this handset.
waiting for ur reply with positive ..!

thank you.



Regards
Vikas Arya
[protected]
JALANDHAR
(PUNJAB).

complaint for sony ericson w580i for switch on purchsing before 3 months

Yes it's true.
Sony ericsson is a fake company with no customer service and should be banned from this country. I also bought a W395 on 8th september 2009, I found my handset to be defective(frequent call drops within 2-4 minutes, unable to access SMS directories & editer, hanging problem )
since last 20th my handset is in service center. It has got its PCB to be replaced. I'm waiting for a right chance to drag this cheap sony ericsson to consumer court.
Really harassing.

Regards
Smarjit Debata
Bhubaneswar
[protected]

i agree with you same thng happend to me nd im waitng for my handset wich i bought 2 months back but it was with me for not more than 10 hrs ... Poor service such an international brand jst harassing the customers and none official is ready to answer properly every one blaming sum one other

Ankit jain
[protected]

Sony Ericsson W395 — to replace my handset

i bought sony ericsson w395 last month but with in a week it stated hanging and it is not supporting any softwares,themes,motion games but in the sony ericsson official site it was mentioned that it supports themes, java softwares,themes and many more its all fake do justice with me.please return me my money back.

Sony Ericsson — W395

I purchased a brand new sony W395 in 16th Nov and in 20th Nov i found several problem coming up Phone automatically switching off and on Responding very slow not being recognised by Sony PC SUITE itself, taking 2minutes to play a song after pressing the play button............ In ONE WORD A "PATHETIC PURCHASE "
Moreover doesnt store more than 30 messages and the camera of 2M.P. doesnt have zoom who will beleive that. I have taken the cell to seller and i was asked to take it service centre the vendor said it wont be taking more than 6 days 2 fix it as it software problem but after talking with Service centre guy they said they gonna give me the cell after 20 days which is still not sure. So after buying a new cell in 3days i hve 2 wait for a month 2 use my cell in good condition with no gurantee....I never found Sony so to make this kind of cell.....I never gonna buy a Sony Cell phones again in my life!!!
If smbdy knw how to fix this problem help me plz....

i bought sony ericsson w395 few onths ago and i'm also having same problems. calls get dropped anytime and it gets hang while using. memeory card reading also slow or sometimes get hang n cant even restart it. need to remove battery everytime for restarting. it sucks man. where to go ?

it is one of the cheapest models available in market...
customer service is awkward and pathetic...
ASCENTEL service centre in COMMERCIAL STREET is one of the cheapest service centre...
no customer support and service is pathetic...
they are unable to do a simple software upgradation application properly...

Sony-EricssonW395 — I brought Sony-EricssonW395

I brought Sony-EricssonW395 on Aug 2009 in One mobile which is inside bigbazar store, from first day onwards it takes 2hrs charge 100% and often it will get struck , I got repaired from a Sony-Ericsson service center in vadapalani, chennai, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

first day onwards it takes 2hrs charge 100% and often it will get struck, I got repaired from a Sony-Ericsson service center in vadapalani, chennai, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

I bought Sony Ericsson W395 handset on 24th Mar 2010 from that day i m facing problem in that handset. Using handset for long time it get heat and white display comes and phone gets restarts. And also when i was plan to buy this handset i inquired about his SMS capacity that i was informed that Approximately 600 SMS can be easily saved but i am not able to save more than 80 SMS.

Sony Ericsson W395 — Request for Money Back

Sony ericsson Mobile
I had purchased a sony ericsson w395 moble from Croma malad

But i had to send it for repare twice for 1 month and for 10 days

The sony people changed the mother board and repared the display
this all was done in warenty
so can i request them to return my money due to this problem

ans still it is not working properly and their customer care cell is also not working properly.

what the hell man .the worst set that is w395.i gave it 3 time in care center but the problem is now much more.i will never purchase the sony handset .and i also asked to my friends to not to buy that most worst handsets of that company

i bought a Sony W395 model 10days back. and ever since it has been giving problems. earlier too i had similar experience with sony handsets. still i bought this one hoping that things might have improved. the set is very very slow. and after about 9-10 hours the screen goes blank. the cell regains CONSCIOUSNESS after about 10 minutes on its own. even the battery discharges very quickly.

Sony Ericsson W395 — misrepresenting the facts

The authorised service station has given back the unit by telling all the problems have been rectified as indicated in the work order Number :SE310AHY15636 dated Sep16 2010 3:46. To this effect the station personnel have obtained the signature by explaining that the unit will work as per the time program set in the unit. To my surprise the unit was not displaying any thing as per the manufactured standereds. If such service stations are made to exist, customers are put to inconvinience to visit your service stations repetedly, there by your reputation is at trouble. I may be a customer among plenty who could not report to your office due to ignorance about the equipment.Since the unit was under one year warenty after the sale the service station has done this mischeef. Kindly look into this and do the needful to avoied repeeted visits of the customers to your authorised service stations.

i brought sony w395 7 month back but sice that day to now i have so many problems come everday in this mobile, so many time working is very slow and voice problem and now i have display problem.
and your costomer service is not good they are not able to satisfy the clint. they said that they dont ave the parts of the sell phone for the repairing. i'm saying if you dont have facility why opend the sony center

regards

Abhay
[protected]
bh.[protected]@gmail.com
[protected]@gmail.com

Sony Ericsson W395 — defective set

i had brought my mobile on 17 of october 2009. i had given it for service so many times .they told me that sotware need to be updated .again when i went to the service centre he told that mother board is problem and he had send the mobile to company .even then after my mobile is getting heated up for 2 minutes itself. when i went to the srvice centre they told me that they cannot do any thing

Sony Ericsson — Defective Handset

This is regarding a Sony Ericsson W100i (Spirio) - IMEI no[protected] purchased on the date 20/11/2010 from the following address

Sony Ericsson Experience Center
Neeru Enterprises
GF-4, P-5, Ocean Plaza, Sector 18, Noida - 201301
India

The above mentioned model developed a Bluetooth snag as soon as it was purchased. The model also hanged more than couple of times.

After going to the same showroom on 22/11/2010, the salesman (Rahul /Santosh) said that the same has got virus and needs to replaced which he did.

Neeru Enterprises replaced the phone on 22/11/2010 giving us the new handset. But to my surprise the NEW handset had the same problem again.

Yesterday on 24/11/2010 in afternoon the salesmen at the showroom said that the software needs to be upgraded and he upgraded the software.

However, the problem still could not be corrected. On top of it, when we went at the showroom yesterday evening the salesman just refused to accept that the both the handset did have a problem.

After argument and several tests with different devices they finally accepted that there was manufacturing defect with the handset.

But the worse was yet to come, they refused to refund Rs 4600/- !!

On top of that, they informed that I need to purchase another Sony Ericsson handset of higher value (Rs 5200/-) because there is nothing below that price. (they wanted me to pay Rs 800 extra for a bad handset, so that I can be ill treated further.)

Today (25/11/2010) after the our 6th round of the showroom, wasting petrol, time and money, the showroom has conveniently informed us that the second handset has gone to the service centre and will be available only after a week.

After going through such horrible customer service experience I don't think I can ever buy a Sony Ericsson and would urge others not to do the same.


Kunal T

Dear sir,


This is to inform that I have purchased new phone on 02 june 2011 and after 03days I started facing problems like its display was getting blank than given to service centre and they have removed battery and re installed and software was updated its work order no is se311at212103 dt 06june 2011, and again the same problem started than service centre people taken the mobile and than sent it to chennai and replaced the mother board its work order no was se311at212213 dt 14june 2011, and than same problem occured that its display gone blank again so again mobile was given to service centre and this time they have replaced the battery and its work order no was se311at212524 dt 05july2011 now problem is battery back up is very less battery is not giving for 01day once fully charged battery after an hour it is drained to 10% without attanding any call or any internet brousing simply battery is drained so pls consider as a serious issue and do the need full as early as possible.now again the mobile has been given to service centre and they have sent it to Chennai for further service and i dont know when this issue will be solved, and its work order no is se311at212841 dt 28 july 2011.

NOTE:-I AM FED UP WITH THIS MOBILE AND CAN YOU RE- FUND MY MONEY TAKING THIS MOBILE BACK OR GIVE ME ANY OTHER MODEL MOBILE AND I AM READY TO PAY THE DIFFERENCE AMOUNT. PLEASE UNDERSTAND MY PROBLEM AND DO NEED FULL AS EARLY AS POSSIBLE.

ROHITH KUMAR.P.
+[protected]

Sony India — TV not working properly

Sometime when TV is switched on it does't work

Mobile Lost

I lost my mobile today and my mobile model is z1

i m not able to complete my calls

While i am on the call conversation could not get complete it is cutting automatically and repeatedly between the talk. I am just desperate with this thing.

MHL cable

sir i purchase MHL cable from Sony center surat. Sels man of Sony center given me wrong information for consume of our product or other benifit. i purchase MHL cable 1090 rs. please be need full.

hey beekeys ...i think ur right...suggest a better one please

Dear Mr Bhatnagar,

Greetings from Sony India team,

The official site where you can contact us is http://www.sony.co.in/section/contactus. Also request you to register all your complaints in our Customer Care Center (Toll free number[protected]. We try and address all calls in a set period of time. Be assured Sony believes in providing best services to their customers. This case looks like a delay from the shopfront. Sony Center (Sony Dealer) has registered complaint in Sony India on 24th April. We will internally take required actions for the same.
Hope your complaint would have been addressed till now. Incase of any assistance please call us directly.
It would be great If you can contact us or write on the above link provided for any assistance. Rest we are definately there for our customers on any of the platform. Its just things get delayed this way.

Warm Regards
Sony India Team

My Name is Sarath.I bought KLV-26EX300 from SOny showroom in Outer ring road, bangalore. This happend on 3rd April 2010. I chose Sony because of brand name and I paid extra just for the brand though LG/SAMSUNG selling it for lesser price.To my surprise, TV stopped working on 25th April(Not even one month after purchase) and I was happy to see customer care responded polity over the phone. Since that day, I have been waiting for my TV and it is almost a month and still not repaired. This is very much irritating. Every time I call, I am getting different answers. I do not see any professionalism.

First I was told, Board issue and they took almost a week to get board and then once board has arived, I was told, it is panel issue. Then again after a weeks time, they took my TV and (provided a Low end TV as standby). Since then initially they said, LCD panel is coming, on the way, courier is late, coming by road and 3 days back started saying I will get a replacement TV and Just now I called, they said Panel is in Delhi.

This is totally ridiculous. So many flaws in your department.
1) I never got a call back from Service center about the status or delay. I expect a call from your people if TV won;t be ready on the mentioned date. I need to call them as if I am a beggar and listen to all excuses.
2) I see lot of lies. First they said, mother board, then they said LCD panel. later they said shipment is coming by courier, after they said replacement will be given and all ready approved in Singapore and now, they say panel is in Delhi, it will come tomorrow and bull . It looks like customers are treated like piece of and looks like preassumtion is customer can be given any speech.
3) One month is the time your guys take to repair an in house brand? Oh my God! This is unbelievable. I never expected Sony is so poor in customer support.
4) Worst part is, I lost trust on this brand. I stright away told my colleagues never go for Sony. it is not worth going through all these hassles. I clearly understand this TV is buggy.God knows how many more bugs are there in this TV.
5) My complete Summer vacation is screwedup now. I thogught I can work from home connecting to TV and also play games with kids. Nothing workedout and most worstthing is when I conveyed the message I got from Service center, they could understand I was fooled by looking at difference responses.

This is the most worst experience I ever had with any service and I promise I will never go for Sony again.

My idea of this message is to let you know the pain that I am going through just because I bought your product.

At least, now-on-wards, seriously look into customer issues and inform them time-to-time.

Dear Sir,

Greetings from Sony India Team,

Request you to contact our Customer Care Center[protected]Toll free) for assistance.

Warm Regards
Sony India team

have purchased a new Sony Bravia KLV-32BX300 LCD TV in FEB 20. 2010. Last week the LCD TV got switched off automatically and the display went bad. Its a new TV and not even a month old.

We had registered a complaint at the customer care centre[protected] on the 27th of AUG 2010 vide complaint number 5801079. SECOND COMPLAIN NO IS 5863684
I M INFORMA BY E MAIL COMPLAIN NO 5911157. They assured us the call will be attended in 2 working days and inspite of we calling them they have only given us false assurances but no one has come to attend the same.

Being a company of such a repute their service was considered to be one of the best but nave never come across such horrible after sales service.

I had also registered a complaint thru their web-site and a lady from Delhi had called up but she was not in a position to answer any queries and gave a reason that she is from the call centre and will forward the call to the concern department.

If the complaint reaches the right person then would like them to please look into the same.
MANISH JAIN
[protected]

Sony Ericsson Model No C510 — Replacement of Faulty Mobile

Dear sir,

This is to bring to your kind attention that the purchase of a Mobile Handset Model No C510 (IMEI No [protected]) from your esteemed organisation has not only caused me tremendous agony but has also caused me to lose a number of productive working hours of mine running from pillar to post from the dealer to the service center on number of occasions.

The above mobile had been purchased by myself on 28/04/2009 from Essar Telecom Retail Ltd. Dalhousie Kolkata. From day one itself the mobile was not functioning properly. Most of the time the set would be very slow & would hang up occasionally. Upon approaching the dealer he would fiddle with the handset for some time & hand it over to me saying that some times most of the Soney Errecson handsets usually get hanged but there is nothing to worry the same is now in proper working order.

However to my utmost dismay on 8/06/2009 the key pad started to malfunction followed by the mobile getting switched off automatically. Following which the mobile store directed me to your service center at RT Outsourcing Services Ltd. 2, Ripon St, Kolkata 700016. The handset was given for service on 10/06/2009 & after several follow-ups the same was handed back to me on 16/06/2009 after repairs.

However my joy on receiving my Mobile back after repairs was short lived. As the same again started giving problems from the 17th of June 2009. As a matter of fact this time the problems were even worse as now not only was the set very slow & was hanging up occasionally but the mobile was now switching OFF & ON of its own free will.

At this juncture being thoroughly dissatisfied with the Product & service I had once again approached your service center on the 18th Of June 2009 & had requested for a prompt service resolution or a replacement of the Mobile. The Mobile was re-recieved with the same complaint ID: SEO[protected].
AFTER SEVERAL FOLLOWUPS FROM MY END on the 23rd of June 2009 I was told that the Mobile would be replaced & I would get a fresh Hand Set of the same model having a fresh IMEI No.

However, when the same would be given to me was not told. As a matter of fact I have been told to keep in constant contact over phone on the following No's 91-[protected]/77891 unfortunately whenever the numbers are called the number is most of the time engaged & when you get lackey the operator receives the call & transfers the line to another number which continues to ring without any one receiving the calls the total ordeal is not only causing me tremendous mental agony& Loss of productive working hours but also a lot of money is being wasted by me everyday. This kind of an unprofessional & highhandedness is for the first time been experienced by myself.

In view of the above & as a thoroughly dissatisfied customer I humbly request you to refund the amount of Rs.11269/= Paid by me towards purchase of the mobile. Alternatively, you may issue a credit note for the similar amount enabling me to redeem the same against any mobile hand set of my choice.

Request your positive response within the next two working days. Failing which, I would be forced to take further legal action from my end.


1) Is this the similar kind of service that you provide to all your customers. If so

Sony Ericsson C510 — poor responsiblity

Dear Sir,

I have bought a new mobile Sony ericson C510 , i have been used just 2 weeks only suddenly i got a problem that was not able to save the photos, i have given to the service centre of sony ericsion ( accel pvt lmtd , greams road chennai ) they have mentioned maximum with in 2 weeks they clear and provide . But now its crossed 2 weeks , if i called them there is no response from them simply they are saying wait for few more days, wats going on, its confusing and irritating us, my track id is SE309AGR10748, Kindly do the needful think sir,


thanks and regards,

Shahjahan.