[Resolved]  Nokia — DEFECTIVE NOKIA 6500 SLIDE.

[Salutations:Miss.]
[FirstName:ANUBHA]
[LastName:GUPTA]
[DOB:22.05.1992]
[Gender:F]
[Email:[protected]@yahoo.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_6500slide]
[Imei:[protected]]
[State:WEST BENGAL]
[State:WEST BENGAL]
[Postal:713359]
[Feedback:DEAR SIR I BOUGHT THIS NEW SET ON 25TH OCT 2008 FROM NU LINK AT
ASANSOL.FROM THE VERY SAME DAY THE SET HAD PROBLEM, ON THE SCREEN IT
FREQUENTLY FLICKERED SO I CONTACTED NU LINK AND MADE HIM AWARE OF THE
DEFECTIVE SET BUT SINCE IT WAS DIWALI TIME THE SHOPKEEPER ASKED ME TO COME
AFTER 4 DAYS. THEN HE ADVICED ME TO TAKE THE SET TO NOKIA CARE.THERE THEY
DID SERVICING AND THE NEXT DAY THEY RETURED THE SET SAYING IT WAS OK. I AM
A STUDENT STUDYING IN KOTA RAJASTHAN SO I TOOK MY SET AND WAS BACK TO KOTA
BUT TO MY UTTER DISAPPOINTMENT I FOUND THAT THE FAULT WAS STILL THERE SO
IN MY NEXT HOLIDAY I AGAIN WAS BACK TO MY HOME TOWN AND GAVE THE SET FOR
REPAIR AT NOKIA CARE AND THEY PROMISED ME TO RETURN THE SET WITHIN 15 DAYS
AS THEY SENT THE SET TO KOLKATTA.I GAVE THE SET ON 18TH DEC 08 BUT TILL
TODAY THEY ARE NOT IN A POSITION TO RETURN MY SET. I AM A STUDENT AND I
LIVE AWAY FROM MY FAMILY IT WAS THE MODE OF COMMUNICATION WITH MY FAMILY
BUT AS A CUSTOMER
I'M SUFFERING AFTER SPENDING SO MUCH MONEY.

Title : NOKIA SLIDEN6500
Complaint ID : 13579
Complaint Details :
Flag this messageRe: Nokia - Anubha Gupta - N6500 Slide Service
ProvisionFriday, February 6, 2009 4:51 PM
From: "m prabha" <[protected]@yahoo.com>Add sender to
Contacts To: "NokiaCare" <support.[protected]@nokia.com>I am
fed up of your same stereo type e-mail and am sorry to write to you that
I'm really very disgusted customer of Nokia cell phone.I am really
repenting my decision of buying nokia set.Its more than 50 days that nokia
has kept my new defective cell phone in name service.Further to let you
know that none of your representative have EVER tried to contact me for
past 50 days as written in your mail.I again ask you to REPLACE MY SET as
I am facing lot of hardship without my cell phone and am having hard time
in communicating with my family which lives far off from me.

--- On Tue, 2/3/09, NokiaCare <support.[protected]@nokia.com> wrote:

From: NokiaCare <support.[protected]@nokia.com>
Subject: Nokia - Anubha Gupta - N6500 Slide Service Provision
To: [protected]@yahoo.com
Date: Tuesday, February 3, 2009, 1:25 PM

Dear Mr. Gupta, Thank you for e-mailing Nokia Care.
This e-mail is in reference to service status of Nokia 6500 Slide. We
regret the inconvenience caused. Our service team is working on your case
on a priority basis, in order to expedite the service provision and to
provide a definitive resolution to your phone concern. Further, please be
assured that a representative from our service team will revert to you as
soon as they have an appropriate update related to the service provision
of your handset.



We appreciate your patience and further solicit your cooperation.



For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days
a week. For online support, visit "Have a question? Ask Nokia"
at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.in/support to check if your phone model is
supported and download the "Nokia Software Updater". You can
also go online to find user guides, troubleshooting support and other
services to help you use your Nokia product.To ensure proper handling,
please continue to use the current subject line.
Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263138&chk=C4CEC8R5


Kind regards, Smitha
Nokia CareDisclaimer:This mail and its contents are only disclosed to the
recipient to whom this document is addressed and is pursuant to a
relationship of confidentiality. This document constitutes confidential
information and contains proprietary information belonging to Nokia. The
confidential information is to be used by the recipient only for the
purpose for which this document is supplied. The recipient must obtain
Nokia written consent before the recipient or any other person acting on
its behalf, communicates any information on the contents or subject matter
of this document or part thereof to any third party. The third party to
whom the communication is made includes an individual, firm or company or
an employee or employees of such a firm or company.The recipient, by its
receipt of this document, acknowledges that this document is confidential
information and contains proprietary information belonging to Nokia and
further acknowledges its obligation to comply with the provisions of this
notice.-------Original Message--------
From: "ext m prabha"
To:
CC:
Sent: Monday, February 02, 2009 6:10:00 PM
Subject: DEFECINCY OF SERVICE NOKIA CARE

Reced your mail, your reply is based on irrelevant consideration and
misleading information. I am shocked to know that the new defective cell
phone which is under your custody since past 45 days has neither been
serviced nor been replaced inspite of repeated demands.As a result of this
besides financial loss as a female consumer I am undergoing lot of mental
trauma for not communicating with my family who are 1300 kms away from my
place, besides affecting my studies at such a crucial juncture.There has
been gross deficiency of service on your part for neither replacing the
above set nor correcting the error for which I hold you liable for all
loss and damages.You have been sending misleading e-mails saying that the
set is ready for delivery and your service people will be contacting me
within 48 hours where as nothing as such has happened till date.As such I
am at liberty to take suitable legal step as advised in case you do not
replace my set within 72 hours.ANUBHA GUPTA.

--- On Sat, 1/31/09, NokiaCare wrote:

From: NokiaCare
Subject: Nokia - Anubha Gupta - N6500 Slide Service Provision
To: [protected]@yahoo.com
Date: Saturday, January 31, 2009, 9:50 AM

Dear Mr. Gupta, Thank you for e-mailing Nokia Care.
This e-mail is in reference to service status of Nokia 6500 Slide. We
understand that the incident of service provision of your phone has been
very inconvenient to you and sincerely regret the delay in communicating
the status of the phone. We assure you that we have communicated your
displeasure to the service team for their immediate and prompt action.
Pursuant to your request for replacement, we would like to inform you that
we are presently not in a position to comment on the request.



Our service team is working on your case on a priority basis, in order to
expedite the service provision and to provide a definitive resolution to
your phone concern. Further, please be assured that the matter would be
looked into on a priority basis and one of our executives would contact
you earliest in order to assist you further.




Please be assured of our best attention in resolving the concern in your
phone.




We appreciate your patience and further solicit your cooperation.




For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days
a week. For online support, visit "Have a question? Ask Nokia"
at www.nokia.co.in/asknokia


Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.in/support to check if your phone model is
supported and download the "Nokia Software Updater". You can
also go online to find user guides, troubleshooting support and other
services to help you use your Nokia product.


To ensure proper handling, please continue to use the current subject
line.




Please send us your feedback on our Email service by clicking on the
following link:


http://digiumenterprise.com/answer/?inv=10263153&chk=PQMKB3XC




Kind regards,



Pavan Kumar
Nokia Care




Disclaimer:




This mail and its contents are only disclosed to the recipient to whom
this document is addressed and is pursuant to a relationship of
confidentiality. This document constitutes confidential information and
contains proprietary information belonging to Nokia. The confidential
information is to be used by the recipient only for the purpose for which
this document is supplied. The recipient must obtain Nokia written consent
before the recipient or any other person acting on its behalf,
communicates any information on the contents or subject matter of this
document or part thereof to any third party. The third party to whom the
communication is made includes an individual, firm or company or an
employee or employees of such a firm or company.




The recipient, by its receipt of this document, acknowledges that this
document is confidential information and contains proprietary information
belonging to Nokia and further acknowledges its obligation to comply with
the provisions of this notice.


-------Original Message--------
From: "ext m prabha"
To:
CC:
Sent: Friday, January 30, 2009 11:46:47 AM
Subject: Re: Nokia - REPLACE THE DEFECTIVE SET WITH A NEW SET.

you have been killing my time and harrassing me by giving me false
assurance for past one and a half month, it is very disappointing customer
service by a big company like nokia.MY PHONE IS UNDER WARRANTY SO WHY MY
SET IS NOT REPLACED WITH A NEW ONE?I was given a defective set from the
very first day i bought the set, for which NOKIA charged me RS 12200 and
now i'm been harrased for no fault of mine.Every day you are killing my
time and sending me misleading e-mails that my set is ready and i can
collect it from the nokia care where as the set is not at all in the nokia
care.I again ask you to REPLACE MY DEFECTIVE SET WITH A NEW ONE or else i
will have no option but to go to consumer forum for help.Anubha Gupta.

--- On Thu, 1/29/09, NokiaCare wrote:

From: NokiaCare
Subject: Nokia - Anubha Gupta - N6500 Slide Service Provision
To: [protected]@yahoo.com
Date: Thursday, January 29, 2009, 7:23 PM

Dear Mr. Gupta,



Thank you for e-mailing Nokia Care.




This e-mail is in reference to the service provision of Nokia 6500 Slide.
We regret the inconvenience caused. We have communicated your displeasure
regarding the delay in service of your handset to the relevant department.
Kindly be assured that one of our executives from the service team will
contact you in the next 48 hours in order to update you regarding the
service of your handset.




For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days
a week. For online support, visit "Have a question? Ask Nokia"
at www.nokia.co.in/asknokia


Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.in/support to check if your phone model is
supported and download the "Nokia Software Updater". You can
also go online to find user guides, troubleshooting support and other
services to help you use your Nokia product.


Please send us your feedback on our Email service by clicking on the
following link:
http://digiumenterprise.com/answer/?inv=10263141&chk=WUXDJGJ4




To ensure proper handling, please continue to use the current subject
line.




Kind regards,




Biplav Sarangi
Nokia Care




Disclaimer:




This mail and its contents are only disclosed to the recipient to whom
this document is addressed and is pursuant to a relationship of
confidentiality. This document constitutes confidential information and
contains proprietary information belonging to Nokia. The confidential
information is to be used by the recipient only for the purpose for which
this document is supplied. The recipient must obtain Nokia written consent
before the recipient or any other person acting on its behalf,
communicates any information on the contents or subject matter of this
document or part thereof to any third party. The third party to whom the
communication is made includes an individual, firm or company or an
employee or employees of such a firm or company.




The recipient, by its receipt of this document, acknowledges that this
document is confidential information and contains proprietary information
belonging to Nokia and further acknowledges its obligation to comply with
the provisions of this notice.

-------Original Message--------
From: "ext m prabha"
To:
CC:
Sent: Thursday, January 29, 2009 6:48:46 AM
Subject: Re: Nokia - Anubha Gupta - N6500 Slide Service Provision

i've been to collect my nokia set as advisied by you.they informed me that
the set is not ready and even didnot assure me that the defect was
curable.you will appreciate that there was tremendous harrassment on my
part as a student and your statements were misleading.you'll appreciate
that after paying 12200 ruppees for this set and not able to use it has
resulted in unfair transaction.in order to avoid further embrassment once
more i request you to REPLACE THE DEFECTIVE SET with a new set as the same
falls under warranty period.the set is in the service center for past one
and a half month.anubha gupta.
--- On Wed, 1/28/09, NokiaCare wrote:

From: NokiaCare
Subject: Nokia - Anubha Gupta - N6500 Slide Service Provision
To: [protected]@yahoo.com
Date: Wednesday, January 28, 2009, 11:07 AM

<DIV id=





Re: Nokia - Anubha Gupta - N6500slide Service ProvisionWednesday,
January <[protected]@yahoo.com>Add sender to Contacts To:
"NokiaCare" <support.[protected]@nokia.com>Dear Sir I still
have not been contacted by any of your representative re my NOKIA 6500.I
bought this brand new set and till today its still lying with Nokia care
Asansol as they are unable to repair the same. I should be given a brand
new set of Nokia 6500 as I'm facing a lot of problem without my personal
set.As I'd mentioned that I'm a student at Kota Rajasthan and I live far
away from my family.It is your responsiblity to see that I get back my
brand new set as soon as possible. It is very disheartening that a big
company like Nokia has kept the brand new cell phone for repair for more
than a month.Anubha Gupta.[protected].


[protected][protected][protected][protected]
From: NokiaCare <support.[protected]@nokia.com>
To: [protected]@yahoo.com
Sent: Wednesday, January 14, 2009 5:36:53 PM
Subject: Nokia - Anubha Gupta - N6500slide Service Provision


Dear Miss. Gupta,

Thank you for e-mailing Nokia Care.



This e-mail is in reference to the service provision of Nokia 6500slide.
We regret that you have been put through this inconvenience due to the
service provision of your mobile phone.



We acknowledge having received your e-mail and have recorded the same for
future course of action. We wish to state that the matter will be given
our prompt attention. We will coordinate with our Head Office to do the
necessary fact findings and revert to you. Please be assured that our
Service team will contact you within the next 48 hours (except Saturday
and Sunday) from receipt of this e-mail.



We seek your patience and further solicit your cooperation.



For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days
a week. For online support, visit "Have a question? Ask Nokia"
at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.in/support to check if your phone model is
supported and download the "Nokia Software Updater". You can
also go online to find user guides, troubleshooting support and other
services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject
line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263159&chk=YWYFRNPP

Kind regards,

Rachana Thimaiah
Nokia Care




O MUCH OF MONEY.I AM TOTALLY AT LOSS. MY
JOB SHEET NO IS[protected]/081218/39 DATED 18/12/08.PLEASE HELP.
ANUBHA GUPTA.]

Consequences : SIR THEY HAVE NEITHER REPAIRED MY NEW CELL PHONE NOR HAVE
THEY REPACED IT WITH A NEW SET.THE SET IS VERY MUCH IN WARRANTY AND I HAVE
PAID 12200 RS FOR THE SET IN NOKIA PRIORITY ASANSOL.THE SET AT PRESENT IS
LYING AT NOKIA CARE ASANSOL FOR PAST 50 DAYS.