Sony India Complaints & Reviews

Sir,

I have purchased one handycam NO. SONYDCR-DVD708 from Ambika Enterprise, SCO 42, Sector-11, Panchkula on 12.01.08. The distributor confirmed that one of their representative will visit our premises and will give DEMO for the use of handycam. I am sorry to say despite my telephone reminder no body has turned up till date.

It is really surpirising to see that if a company like yours appointing such type of distrbutors, then you are spoiling your brand image by not providing after sale service and making false promises with customers. If nothing has been heard from you within a day or two, I will be forced to take some serious action or going to the court for making false promises at the time of sales and not fulfilling after that.

INVOICE NO. S-12073 DT. 12.01.08

Regards
Dinesh Malik

hi my name is kusum i m using vodafone service on my cell phone. i was going for my tution classes and on my way to tution someone has stolen that phone. i complained about that to pcr but nobody responded finely. i called up customer services to block the sim as well but as per my knowledge they can also trace my phone through its IMEI #, even if someone changes its sim card. Please help me to get my phone back

I HAVE LODGED A COMPLIED AGAINST MY SONY ERICSSON MOBILE P1I YESTERDAY THROUGH THIS SITE BUT TODAY IT HAS DISAPPIED FROM THE LIST

OK, ONCE AGAIN

COMMUNICATION BETWEEN MYSELF AND SONY ERICSSON CUSTOMER CARE

02.01.2008


This is in continuation to our various e-mail correspondences regarding supply of faulty mobile handset on 29.11.07. As you know, the purchase of the new set was made on 29th November 07 and it is more than a month we have been corresponding.

I do not understand the need of such a Correspondence. I am not getting proper response from the dealer. Please understand that I have spent Rs. 20,000 not to get an apology or solace from you but to get a faultless set. Please do not try to complicate the issue by using routine commercial language.

What I want is absolutely a new set repeat NEW SET not a repaired one as I did not use your set not for a day.

Please take request as serious and ask your Udaipur dealer to provide me a new set forthwith. If you fail to do the needful immediately (within 48 hours) I will have no other option but to initiate legal proceedings against your dealer and you besides warning the people through local vernaculars not to become a victim of Sony Erickson.

Regards,

ALEX CHANGAMANNIL


PS: IF YOU HAVE ANY PROBLEM TO PROVIDE A NEW SET, I AM READY TO ACCEPT ITS REFUND

Alex Changamannil (Hotel Paras Mahal P Ltd) wrote:

19.12.2007 8.46 am

Dear Mr. SAurabh,

Why Should i collect a repaired one, i don't want any repaired handset.....................

alex

questions.[protected]@support.sonyericsson.com wrote:

Dear Mr. Alex,

Thank you for contacting Sony Ericsson on the World Wide Web

This mail is in context to your complaint regarding P1i handset that you have submitted at our service center. Please be informed that your handset has already been repaired and is ready for despatch. We request you to kindly collect it from the service center.

Please feel free to contact us in case of further queries and we will be more than happy to assist you.

To know more about Sony Ericsson products you may also visit our website which is www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.

>> Assuring you best of our services


>>
>> With best regards,
>>
>>
>>
>> Saurabh
>>
>>
>>
>> Sony Ericsson Customer Care centre
>>
>>
>> Question:
>> Email:
>> To: questions.[protected]@support.sonyericsson.com
>> From: Alex Changamannil (Hotel Paras Mahal P Ltd) [protected]@hotelparasmahal.com
>> Subject: Re: Case : 71698411
>> 17.12.2007 8.49 am
>>
>> Thanks for your response,
>>
>> please note the following
>>
>> SONY ERICSSON MODEL P1i SR NO. CB5ADEX5TJ[protected]W33CALL SLIP NO. 112737 DTD 1/12/07 SERVICE CENTRE ADDRESS IS ACCELL FRONTLINE LTD, 329 330 3RD FLOOR ANAND PLAZA UDAIPUR 313 001 RAJASTHAN TELE[protected] MOBILE [protected] EMAILrishikesh.[protected]@accelfrontline.in CONT. PERSON MR. RISHIKESH MEGHAL(ASSOCIATED ENGINEER CUSTOMER SUPPORT)
>>
>> TNKS
>>
>> ALEX
>>
>>
>>
>> questions.[protected]@support.sonyericsson.com wrote:
>>
>> Dear Sir,
>>
>>
>> Thankyou for contacting Sony Ericsson on World Wide Web.
>> As per your email we understand that you are not getting properresponse from the service centre.We really apologize for theinconvenience caused to you.Based upon your email we would request youto kindly provide us the service center name & address you havevisited along with the service Tag No. and your handset IMEI No. sincewe need to get the history of your case.We will surely get back to youwith the best possible solution.
>>
>>
>>
>> Please feel free to contact us in case of further queries and we willbe more than happy to assist you.
>>
>>
>>
>> To knowmore about Sony Ericsson products you may visit our website http://www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code ofyour city (From Mobileor non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) fromMonday to Saturday at 9:00 a.m. to 09:00 p.m.
>>
>>
>>
>> Assuringyou best of our services.
>>
>>
>>
>> Take care and have a blessed day!
>>
>>
>>
>> Withbest regards,
>>
>>
>>
>> Prachi
>>
>>
>>
>> SonyEricsson Customer Care centre
>> Question:
>> Email:
>> To: questions.[protected]@support.sonyericsson.com
>> From: [protected]@gmail.com
>> Subject: Phones
>> Product: P1i
>> Opinion: I bought a new Sony Ericssion Mobile Phone (Model P1 I) fromyour Udaipur dealer M/s.Hind Gallery, Udaipur, Rajasthan on 29.11.07vide their bill No. 820818 for Rs.20900/-). However, I could not usethe moibile for a
>> single day as it was having no. of problems such as Hanging, Touchscreen,
>> Data USB not connecting etc. Thus I rushed back to the dealer M/s.Hind
>> Gallery who directed me to M/s. Accel who are the service agent of your
>> company.
>>
>> Since it was a brand new model and did not work for a day I told himthat
>> I need another set and not a repaired one. Still he insisted me to giveit
>> to the service centre. At that time I had left with no option buthanded
>> over the set to their service Agent
>>
>> Now a fortnight has passed neither I have been given a new set nor am
>> informed about the plight of my mobile set.
>>
>> Being a reputed company, I have trusted on your product and I am surethat
>> you will do the needful to keep my confidence intact. I,therefore,request
>> you to direct your dealer M/s. Hind Gallery to provide me a new setatonce.
>>
>> Awaiting your prompt respsonse.
>>
>> Thanking you,
>>
>>
>> alex
>>
>> Country: India
>> First Name: ALEX
>> Last Name: CHANGAMANNIL
>> Phone Number: [protected]
>> City / Region: UDAIPUR/RAJASTHAN / INDIA
>> Agree Legal Terms: No.
>> Sign up for enews: No.
>



02.01.2008


This is in continuation to our various e-mail correspondences regarding supply of faulty mobile handset
on 29.11.07. As you know, the purchase of the new set was made on 29th November 07 and it is more
than a month we have been corresponding.

I do not understand the need of such a correspondence. I am not getting proper response from the dealer.
Please understand that I have spent Rs. 20,000 not to get an apology or solace from you but to get a faultless
set. Please do not try to complicate the issue by using routine commercial language.

What I want is absolutely a new set repeat NEW SET not a repaired one as I did not use your set not for a day.

Please take request as serious and ask your Udaipur dealer to provide me a new set forthwith. If you fail to do
the needful immediately (within 48 hours) I will have no other option but to initiate legal proceedings against your
dealer and you besides warning the people through local vernaculars not to become a victim of Sony Erickson.



Regards,


ALEX CHANGAMANNIL


PS: IF YOU HAVE ANY PROBLEM TO PROVIDE A NEW SET, I AM READY TO ACCEPT ITS REFUND



Alex Changamannil (Hotel Paras Mahal P Ltd) wrote:
>
> 19.12.2007 8.46 am
>
> Dear Mr. SAurabh,
>
> Why Should i collect a repaired one, i don't want any repaired handset.....................
>
> i have already approached by credit card issuer to refund the entire amount.
>
> tnks for your kind corporation
>
> alex
>
>
>
>
> questions.[protected]@support.sonyericsson.com wrote:
>>
>>
>> Dear Mr. Alex,
>>
>>
>>
>> Thank you for contacting Sony Ericsson on the World Wide Web
>>
>> This mail is in context to your complaint regarding P1i handset that you have submitted at our service center. Please be informed that your handset has already been repaired and is ready for despatch. We request you to kindly collect it from the service center.
>>
>> Please feel free to contact us in case of further queries and we will be more than happy to assist you.
>>
>>
>>
>> To know more about Sony Ericsson products you may also visit our website which is www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.
>>
>>
>>
>> Assuring you best of our services
>>
>>
>>
>> With best regards,
>>
>>
>>
>> Saurabh
>>
>>
>>
>> Sony Ericsson Customer Care centre
>>
>>
>> Question:
>> Email:
>> To: questions.[protected]@support.sonyericsson.com
>> From: Alex Changamannil (Hotel Paras Mahal P Ltd) [protected]@hotelparasmahal.com
>> Subject: Re: Case : 71698411
>> 17.12.2007 8.49 am
>>
>> Thanks for your response,
>>
>> please note the following
>>
>> SONY ERICSSON MODEL P1i SR NO. CB5ADEX5TJ[protected]W33CALL SLIP NO. 112737 DTD 1/12/07 SERVICE CENTRE ADDRESS IS ACCELL FRONTLINE LTD, 329 330 3RD FLOOR ANAND PLAZA UDAIPUR 313 001 RAJASTHAN TELE[protected] MOBILE [protected] EMAILrishikesh.[protected]@accelfrontline.in CONT. PERSON MR. RISHIKESH MEGHAL(ASSOCIATED ENGINEER CUSTOMER SUPPORT)
>>
>> TNKS
>>
>> ALEX
>>
>>
>>
>> questions.[protected]@support.sonyericsson.com wrote:
>>
>> Dear Sir,
>>
>>
>> Thankyou for contacting Sony Ericsson on World Wide Web.
>> As per your email we understand that you are not getting properresponse from the service centre.We really apologize for theinconvenience caused to you.Based upon your email we would request youto kindly provide us the service center name & address you havevisited along with the service Tag No. and your handset IMEI No. sincewe need to get the history of your case.We will surely get back to youwith the best possible solution.
>>
>>
>>
>> Please feel free to contact us in case of further queries and we willbe more than happy to assist you.
>>
>>
>>
>> To knowmore about Sony Ericsson products you may visit our website http://www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code ofyour city (From Mobileor non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) fromMonday to Saturday at 9:00 a.m. to 09:00 p.m.
>>
>>
>>
>> Assuringyou best of our services.
>>
>>
>>
>> Take care and have a blessed day!
>>
>>
>>
>> Withbest regards,
>>
>>
>>
>> Prachi
>>
>>
>>
>> SonyEricsson Customer Care centre
>> Question:
>> Email:
>> To: questions.[protected]@support.sonyericsson.com
>> From: [protected]@gmail.com
>> Subject: Phones
>> Product: P1i
>> Opinion: I bought a new Sony Ericssion Mobile Phone (Model P1 I) fromyour Udaipur dealer M/s.Hind Gallery, Udaipur, Rajasthan on 29.11.07vide their bill No. 820818 for Rs.20900/-). However, I could not usethe moibile for a
>> single day as it was having no. of problems such as Hanging, Touchscreen,
>> Data USB not connecting etc. Thus I rushed back to the dealer M/s.Hind
>> Gallery who directed me to M/s. Accel who are the service agent of your
>> company.
>>
>> Since it was a brand new model and did not work for a day I told himthat
>> I need another set and not a repaired one. Still he insisted me to giveit
>> to the service centre. At that time I had left with no option buthanded
>> over the set to their service Agent
>>
>> Now a fortnight has passed neither I have been given a new set nor am
>> informed about the plight of my mobile set.
>>
>> Being a reputed company, I have trusted on your product and I am surethat
>> you will do the needful to keep my confidence intact. I,therefore,request
>> you to direct your dealer M/s. Hind Gallery to provide me a new setatonce.
>>
>> Awaiting your prompt respsonse.
>>
>> Thanking you,
>>
>>
>> alex
>>
>> Country: India
>> First Name: ALEX
>> Last Name: CHANGAMANNIL
>> Phone Number: [protected]
>> City / Region: UDAIPUR/RAJASTHAN / INDIA
>> Agree Legal Terms: No.
>> Sign up for enews: No.
>

Hi
I am Arindam Roy, your Mobile customers. I have a Sony Ericsson Mobile set. Model No-J300I.
.My SE J300I was intermittently giving charging problem for past 6 months. Then it had warrantee period. Once in a while, it was not getting charged. I took the phone to the SE service centre (see bellow-details service center address) during Feb -07.
The service engineer heard the complaint,(Complain No-15055) checked the phone & charger and advised that we changed this set through SE company and they took this set for changed and gave a lower price SE (J200I) mobile set for some days. But now complete one year they not gave us Mobile. When I will get mobile set to the service center all time they turn back and they show many reason.
So, my kindly request to you please solves my problem. And bake my SE mobile set.

Details adders of service center:-
“USHA INFOTETECH PVT.LTD”
“BELL’S HOUSE’10A,
HO-CHI-MINH SARANI,2ND FLOOR
KOLKATA-700071
STATE-WEST BENGAL
PHONE:[protected]

Details Personal adders
Arindam Roy
c/o-Ashutosh Roy
Vill-Lenin Nagar (Nepali Para)
P.O-Chonsurah(R.S)
Dist- Hooghly
PIN-712 102 State-West Bengal
Phone-[protected]
E mail [protected]@yahoo.com

I bought a new Sony Ericsson Mobile Phone (Model P1 I) Dealer M/s. Hind Gallery, Shop No. 6, Town Hall Link Road, Udaipur on 29.11.07 vide their bill No. 818 for Rs.20900/-. However, I could not use the mobile for a single day as it was having no. of problems such as Hanging, Touch screen not working, Data USB not connecting etc. Thus I rushed back to the dealer M/s. Hind Gallery who directed me to M/s. Accel Frontline Ltd, 329-330 3rd Floor, Anand Plaza, Udaipur who are the service agent of the company.

Since it was a brand new model and did not work for a day I told him that I need another set and not a repaired one. Still he insisted me to give it to the service centre. At that time I had left with no option but handed over the set to their service Agent M/s. Accel Frontline Ltd vide their receipt No. 112737 dtd 01.12.2007

Now a fortnight has passed neither I have been given a new set nor am informed about the plight of my mobile set.

Being a reputed company, I have trusted on this product and I am sure that they will do the needful to keep my confidence intact.

Awaiting your prompt response.

Thanking you,

Yours faithfully,

ALEX CHANGAMANNIL
206 UIT COLONY
PRATP NAGAR
UDAIPUR 313 002
[protected]

my digital camera of sony model-DSC-500 was submitted to sonycare francise(smilecare0 at dehradun on 17 dec07 for picture shaky and blur. they sent it to delhi ofice for further repairs. later on when contacted , was told that the defect is not repairable hence a replacement is being sent. this was 20 days back. whenever i contact them i am told that the replacement has been sent to gaziabad office, whose persons are on some sort of trainig , hence ur camera is not being despatched. it seems that sony india with such a big banner is short on its claims!they are working like indian babus- delay tactics. sony needs to pull up its socks and improve customer care.

have a digitalcamera sony Model DSC-500 serial no.0387780 under wty.had sent the digicam to sony care franchise, smilecare 58 rajpur rd dehradun, on 17 dec 07, for picture blur and shaky. was told camera sent to delhi office for repair; later told that being replaced as can't be repaired; been waiting for replacement- told by local sonycare that replacement not being sent as pers at ghazizbad are on some sort of training. have been speaking to delhi office but without any response. sony talls tall but in actual very smallin its calaims about good customercare.would would beleie them -for the ads that give! donot they deservea an aplplogy and sent the products back soon. we have heard govt offices working thus. but bigs houses like sony???need to improve their after sale service their sales deptt requires a big kick on their toooo a big backside.

I am using sony ericson w810i from last one year.From last one month I was getting problem as the keypad and menu keys.,joystic were not working so I had given it to service centre at bangalore at below address aft confirming it from sony cutomer care no.
Smart care service.
SC1,smart care service,267,6 th cross,1 st block,jayanagar,Bangalore,karnataka.
ph no[protected].

As I had given the mobile on 14th Jan,08 I was told to collect it aft three days.When i went on 18 th jan to collect it they told me that it's have some motherboard problem so i need to wait for ten days i.e they will replace the mother board and give me back on 24 th.
As today I went to collect it they have another story.Nobody from customer care is sure when it will be repairied and given back to me.
Also whenever i am calling them either nobody is picking up the dam phone after twenty thirty rings and if by chance sombody will pick up they don't know anything.Even one mr. maninan had given me his mobile no but he is never answering his phone.

i don't know what to do as I asked them to give me back my phone without repairs.

i[censored] have any suggesition or know sony ericsson's main management people oprating in india or elsewhere whom i can contact via mail pls provide me mail ids.So i can write back to them about haraas ment i am suffering .

THanks

my mail id is [protected]@gmail.com
[protected]@yahoomail.com

Hello,

This is to bring to your notice that I had purchased a brand new handset in the month of Aug 07 from one of Sony Ericsson's reputed dealer in Goa...Suddenly yesterday it started giving me an error "Insert Sim"...I reinserted the sim and tried it many a times but failed. The phone was just not working.
I took this handset to the dealer and asked him to check it up...he inserted another sim in the handset and it started working. He told me that the problem lies with the sim card so to take it to Idea people and they should change it...

I went to Idea office and showed them the sim...they inserted another sim in the handset however it was not working...They said the sim is perfectly working fine and they should get the handset to the service center went ...

I thereafter went to the Sony Ericsson service center and showed them the handset....
The lady sitting at the counter checked the handset response by inserting a sim to it and said it needs to be deposited as they will have to check further ...and she insisted that the handset also has corrosion hence it will not be treated in the warranty period and I will have to pay a charge for it...

I asked the lady to check it properly as it was a brand new handset which i had brought, how could it get corroded all of a sudden ??? There is no corrosion in my handset as was being insisted by the lady.

On my telling her to try again, she inserted another sim card in the handset and it started working again and i took the handset back.

The lady canceled my complaint however to my surprise she asked me to sign on a form which stated that as the handset had a corrosion, hence my further warranty stands canceled...

She went into an argumentative mode and also called another person who also started explaining me that as the handset had corrosion hence the warranty now stands canceled. Neither did i sign on the form nor did i sign the cancellation papers.

My question is -

1) Are the Sony Ericsson people at your service center trained enough to handle customer complaints sensitively and this being the only service center in Goa??
2) Do they know their processes well ??
3) They don't know how to behave with a customer and handle them.
4) They are not aware of the functioning of the mobile gadgets otherwise how would they have made such a silly mistake.

Request you to please look into the above and ensure that my warranty does not stand canceled.

My details are given below -
Handset Model - W300i
IMEI No. - [protected]
Purchased on - 11th Aug 07
Dealer - Mobile Choice,Shop no. 13, Reberio Bldg., Rivara Road, Opp. Titan Showroom, Panaji - Goa.
Service Center - ACCEL frontline Ltd.,
Gomantak Bldg,
Panjim - Ph 2232975

Awaiting an early response from your end,
Dr. Aparna Pradhan
#[protected]

Dear Sir,

Myself, Mr. S. Pattnaik, from Bhubaneswar, I had purchase one Sony digital camera (Sony DSC-P100, serial no. 2563618) on 9th Feb 2005, since more then six month I am facing one problem with my set and there are no solution at all till date.

My complaint:

The problem is I am viewing some black spot inside the lens with various zooming mode. And that black spot also remain in the photographs.

History:

I had given my set to Rajpath Service Center (Sony Authorized Service Center, Bhubaneswar) approximately six months ago, and they sent to Kolkata Sony Service Center (as Bhubaneswar Sony Service Center told me that they have to send this set to Kolkata service Center) for repair. The set was returned with carrying the same problem. After that I didn’t receive the set and again it was sent to Kolkata Service Center. After that I found the spot was vanished but a black bar is coming in high zooming mode. Again it was sent to Kolkata Sony Service Center on 14th Nov 2007. On 14th Dec 2007 I went to collect my set, and found the black bar was vanished but again the black spot returns and the zoom lens blocked. After that it was send to kolkata Sony servicing center on or before 25th Dec 2007 and return to Bhubaneswar on approx. 16th Jan 2008 with multi black spots in the lens.

My query:

When I will get my set free from all problems? If it persists then why not the Sony Service center didn’t replace my set with another Sony DSC-P100 Digital camera.

I have been tolerating the system of service from the Sony Bhubaneswar and Kolkata service center more then six months and I don’t want to tolerate any more.
And
I have lost more then Six Months of warranty period due to the Bhubaneswar and Kolkata Sony Service Center’s expert and wonderful service.

Kindly consider my problem as urgent, as I am very much worried since more then six months, and solve this matter as soon as possible.


This is for your records and reference

Thanks & Regards

Ar. S. Pattnaik
Contact no: [protected]

I am really unsatisfied and disturbed regarding the response of Sony Erricson service centre as i depositted my mobile phone W550I (Worth Rs.10,800, Purchase Date: 18/06/2006) for repair on 27/12/2007 as it was not working, no response was recieved at first instance but after propper time (3 Days) they commited to repair the same for Rs.800 but after 3 days they told me we are unable to repair the same 7 take the set completele dead back.
There is no value of commitment for such a big brand name, I hereby want to open the eyes of all against these malpractises and request the company to take strict action against service centre (Suri Telecom, Laxmi nagar)

i purchased a sony ericsson w910i mobile from a mobile store in kolkata. after one and a half weeks it accidently came into contact with water.i gave it to a sony ericsson certified service centre in kolkata, the address of which is mentioned below.i gave the cell on 3.12.2007.the manager of the shop told me that the problem will be resolved in a week and you will get the cell by next week i.e. by the second week of december.they also told me that the motherboard will be replaced and it would be warranteed for 3 months and the expense would be around Rs 19,00.till now i have not received the cell and they are also not telling me anything regarding it.they keep on extending the date by one week and it is now over 45 days.the IMI number of the cell is [protected] and the battery serial number is 0093481.when i call the service centre they tell me that my cell is in the sony ericsson head office in delhi but they never give me the contact number and the address of that head office when i ask them to do so.the job sheet number of my complaint in the service centre in kolkata is 6299.please take the necessary action so that i can get my mobile back at the earliest possible.
the service centre name to which i had given the cell is
Babli Media Service Centre
106/A Raja Dinendra Street
Kolkata-700004

Dear sir/madam,

Respected sir/madam my name is JAGMEET SINGH CHAWLA from LUDHIANA PUNJAB.On 1-nov-2007 i bought a set of sony ericsson model name S500i there was a problem in in screen and side shutter lights after about 2 months.Then i went to sony service station in LUDHIANA name B.M. SERVICES(SALORA INTERNATIONAL)SHOP NO.6,PEARL PALACE,GHUMAR MANDI,LUDHIANA PUNJAB.They accepted the complaint and said that they will return my set after 10 DAYS...but now it has more than 1 MONTH since there is no replay...they r not taking my phone calls and when i go there they just tell me ur set has not come yet..

SIR/MADAM,PLZ HELP ME ON THIS ISSUE

MY COMPLAINT ID IS-17728.

MY CELL NO.[protected]

JAGMEET SINGH CHAWLA

i have purchased sony tv (model no-kv-ex29m97) and now we had the problem in the tv the picticure is not visualised clearly and the picture is not seen if the tv is on for a long time so we gave it for the service to
sunrise electronics sony authorized service center
-shop-8 municipal market ,
kankaria ,
maninagar,
ahmedabad
ph no[protected]
they took the tv for repairing and took 1043RS as charge for repairing but we did not get the result and moreover the problem has increased.
so being such famous company the customer should get the reliable service.the customer should be satisfied instead of cheated.

Hello all, I' am sharing my bad experience hoping that you will be better educated. I bought my mobile phone (SE k800i) in Qatar in December 2006. It came with a 1 yr mid-east warranty. I was happy with the phone except for a few minor glitches which occured during data transfer, but 2 weeks back i noticed the phone was hanging up with a white screen of death whenever i plugged it into the pc. i took it to a ''authorised' sony ericsson service center near Dasaprakash Hotel in Chennai, the guy took it in and hooked it up to his pc and found the same problem, but instead of disconnecting it he went about restarting it despite my warning and totally bricked it. he then gave a dumb look lamenting about the problems with the model and complaining about the poor quality of SE phones! well figuring its no use arguing with the i went back and searched for a better service center. Someone told me that there is another service center near Apollo hospitals run by Accel Frontline, my spirits lifted a bit when i went there and saw a bit more professional looking office than the previous one, they took my phone after making me sign a 'no guarantee' paper since it was out of warranty period. i was asked to come back in 3 days during which time i did my own search on the net and found people facing similar problem had actually rectified it themselves (it was a corrupted EROM ). then i went back to the service center after three days with more confidence that my phone would be repaired but it was not so!, after a 3 hr wait at their office because of faulty PC's they informed me that the phone was not repairable !. and a while later i realised that they had actually opened the phone and had replaced the navigation keys with some broken ones !!! now not only did i have a currupt erom but also a damaged phone thanks to the geniuses who work for Accel's service!

The moral of this experience.. stay away from the latest/expensive SE phones in the future and NEVER go to any of the so called authorized service centers .. especially in Chennai , unless it is recommended by someone u trust

I own a Sony India Music System, Model No MHC RV 660D, Serial No. 335H358 for the last 3 years. Last week the DVD Tray failed to open up and the system kept going to stand by. I visited the service centre in Vashi, Navi Mumbai namely, SRI SAI ELECTRONICS, Shop No FI-11, Sector 5, Vashi, Navi Mumbai on 06th Jan 2008 (Sunday). They promised to give an estimate by 08th Jan 2008. I have still not heard from them and I'm being asked to call at a later time/date since the engineer is not available. This is completely preposterous and not the level of service one would expect from a comapny of this stature. I demand an early resolution to the above.

To
CEO
SONY India Limited,
Dear Sir,
As one of the customer it pains me to raise such complain out of desparation and seeing callous attitude of your dealer as well as service centre at Bhubaneswar.
I purchased on eSONY RV-777D hi-fi system having sl no 3157003 on 11.11.2004 at Rs 18060/= from Rajpath Motors Bhubaneswar,vide cash memo no RMCA45186. The CD part of the system went out of order some time during March 2007,then on advise of Dealer Rajpath Motors took it to service centre at Bhubaneswar,when they confirmed after a month that it cannot be repaired but the vedio card need to be replaced,which once I pay advance of Rs 10000/= shall be brought from Singapore and it may cost around Rs 12000/= plus service charges.
It was a shock to me as even at one third of its value I can have SONY DVD player comfortibly,nevertheless why one should procure such costly equipment then?
I expect from SONY being such reputed company a true justice in this regard as my hard earned money of Rs 18000/= is at present having NIL value.
A prompt reply will be highly appreciated as my complain is not to a road side company,who sales and forgets!

PR Dasgupta
General Manager(P)
National aluminium company Limited
(A govt of India Undertaking)

I have purchaged one SONY DVD RW from VORA COLLECTION CHAS BOKARO on 02/12/2007 vide invoice no 907 and it is defective.
I have already sent you my complain few days back in redif mail with no response till now.Please solve my problem.I have logged complain to sony india care on 24/12/2007&my complain no. is 2609484 .Till no action taken.

RECENTLY I WANTED TO BUY A SONY HANDYCAM AFTER READING AN AD FROM SONY WHICH APPEARED IN ALMOST ENTIRE PRINT MEDIA WHICH SAYS THE PAYMENT CAN BE MADE IN 12 INSTALMENTS WITH ONE INSTALMENT AS DOWNPAYMENT. BUT WHEN I VISITED /CONTACTED VARIOUS SHOPS INCLUDING SONY WORLD SHOW ROOMS , I FOUND TO MY DISMAY THAT THIS SCHEME DOES NOT EXIST . I CALLED DELHI HEAD OFFICE AND THEY SAID THEY HAVE NOTHING TO DO WITH FINANCING SONY PRODUCT AND IT IS BETWEEN CONSUMER AND FINANCIER. ALL SHOWROOMS INCLUDING SONY WORLD WERE ACTUALLY ASKING FOR MINIMUM FOUR/SIX INSTALMENTS AS DOWNPAYMENT PLUS A PROCESSING FEE.ALL SONY SHOWROOMS HAD CATALOGUES WITH THE MISLEADING OFFER AND STUFFS WERE FRANK ENOUGH TO SAY THAT IT WAS ONLY A MARKETING STRATEGY AND HAD NO GROUND REALITY.COULD SOMEBODY TELL ME WHY THEN SONY IS MISLEADING ITS CONSUMERS BY PUBLISHING ADDS WITH NONEXISTING OFFERS?.
ULTIMATELY I BOUGHT A HANDYCAM WITH 100 %CASH PAYMENT.

I had got the Joy stick of my Sony-Ericsson K750i repaired from a Sony-Ericsson service center in Gurgaon, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone, how ever he confirmed that the Cap of the Joystick was not fixed properly. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

The Service station name and Add is
Mobile phones India
114, central Arcade, DLF City - II
Gurgaon - 122002
[protected].