[Resolved]  Hitachi AC — Delayed AC installation

Even we purchase Hitachi AC form NEXT Showroom in Vikas Puri - New Delhi on 2nd May, 2009 and it was tolds to us that it will be installed within 48 hrs. But till today 7th May there is no progress.
AC is lying there but Hitachi installation Employees are too busy in thr personal work that they don't bother for thr customers.
Hitachi customer support and service is totally pathetic.

On 2-May-2009 I have Purchased Hitachi Ac - Model--rav019e0d- Quadricool TM (1.5 TON) from Faridabad, I requested for Ac demo (Dialing HItachi Call center), I was given request No==[protected]th May) for Ac demo and told me soon a Hitachi Sales Person will visit me for Demo within 48 Hr. Till now no body came or Contacted me, I again called them on 5th of may to confirm the demo, Again I Got reply soon Sales Exec. will contat me for demo, tody is 11/may/2009 there is no hear back from HITACH AC group for demo
I amazed the company which talks No.1 in AC appliances, giving this kind of service

Now I feel sad why I have wasted that much hugh Amount on Ac. I must hve purchaed Carrier or Voltas as they hve strong Dealer coverage & preety good sales service

Dear sir,
I took the hitachi window ac nearby 2 years back. Every year I have to get its gas refill, a big tension & wastage of Rs 1500/-.
This year its fan was not working properly & Mr Narinder attended the complaint & repaired its circuit plate & took charges of Rs 550/- on 20.5.09.
After nearby 10 days it stopped giving cooling due to some problem in circuit plate/relay etc.
Since 10 days I am calling Mr Narinder(Panipat Service Centre) everyday & he says that he will come but does not come. I am frustated from ur AC & your after sales service & poor performance of AC.
Therefore it is requested to please get my Ac repair or tell me that I should replace it & put of some other company.
Thanks
Deepak Batra
Shree Krishna Fabrics
Shastri Colony,
Gohana Road,
Panipat(Haryana)
M-[protected]

I agree with this as well as all the complaints made for Hitachi. They should be asked to wind up business from India.

My issue
A 1.5 tonne was supplied to me by one Vishwa Enterprises on 12.05.2009, tried to get it installed on 15.05.2009 however the same was installed on 23.05.2009 by a totally untrained person. AC was not working since it had no Gas, also confirmed by the person who came to install the same. Supplier took the issue lightly. A complaint was made to Hitachi on 23.05.2009 and their service person arrived on 24.05.2009 certifying there is no GAS and Hitachi should replace. Supplier was unconcerned ready to fill the Gas but no replacement (wanted me to read an open book or have a second wife) as well as Hitachi, after much follow-up, a replacement was sent on 20.06.2009, to the surprise that it was a repaired AC, worse then what I got it, could not be installed/replaced. Would Hitachi be able to compensate me for the Summer I am facing since 12.05.2009 without AC. HAHAHA.

Since all efforts are lost and 40 days patience is enough, I would be sending a "BEWARE OF HITACHI MESSAGE" to minimum 25000 e-mail IDs of my Company officers across India and also see that Hitachi is banned for future supplies in my company as well as the supplier Vishwa Enterprises (A Career dealer also) for supplying sub-standard material and adopting such unethical practices. My second step is going to Consumer Form and seeks damages for the loss of 40 days.

Material S. No. as recorded on the Final Call Report (prepared by a person probably who doesn't know English - A Hitachi Standard) M/c No. 090D19561, Com S.No. 333DT 8130671 Model RAV019EOD

Please immediately call for a nation wide stir against Hitachi a.c.-s in India. I bought 3 machines, 2 of them 1.5 Te and 1 2 Te. Service when available, takes an average of 50 phone calls to materialise. That too, one day a guy comes and "sees" the machine and goes away; another 35 calls and a minimum of 7 days later they reluctantly agree to send somebody but on one condition: "Your machine has been installed at a height! So we need 3 men to bring it down. We can at most send 2 men or even 1! You have to arrangte the rest of the manpower (that too during the guarantee period)!!" All 3 machines' control panels have developed some defect or the other. We should be thankful that the machines run!! After warranty of 1 year I was forced to use my own contacts in the industry to get other a.c service persons to service the a.c. since availing of Hitachi service meant waiting for 1 - 2 months! I am keen on availing of an exchange offer to switch over to LG!

PLEASE PLEASE GET AL QAIDA TO BLOW UP THEIR SERVICE CENTRES IN KOLKATA. AT LEAST THAT WAY WE WILL GET SOME SERVICE.

[censored] THE JAPANESE FOR DUMPING THEIR THIRD-RATE MACHINES ON US!!!

BOYCOTT THEM IN INDIA!!

AFTER INSTALLATION MY OFFICES' 5 AC MACHINES NEVER WORK PROPERLY.
AFTER MAKE MANY MANY MANY MANY COMPLAINS THE COMPANY (GOLDEN AC: PROP NAME-DIPU SHARMA) NEVER DO PROSPECTIVE FEED BACK.
NOW I THINK DESTROY MY AC AND ALSO COMPANY (GOLDEN AC.).

GOKUL
1 AJC BOSE ROAD, KOL-20
2282 1365 / 3058 5810 / 14

hitachi consumer service is really pathetic, just fooling the customer with the dealers. i paid for my o.9 tonn hitachi split ac on 18th April and it was installed on 21st and till now i haven't yet received any demo for the product in spite of calling several times on their call center, most of the time the time they just play the machine saying all representatives are busy, when you are lucky enough to get connected your call will get disconnected before you even get a request no. hitachi's ac are so costly when compared to other brands with comparable ac but it's service is far far below normal. i really feel being cheated..
from
Dr. Rahul Bhargava

Hitachi AC — NOn-responsive service

Hi ALL,

Today was my 7th or 8th day of follow up for getting my Hitachi AC serviced with more than 25 calls made to your customer care number. I never came across such an irresponsive Servce of a company who claims to be one of the leading AC manufacturers in India. Just a while ago I spoke to a guy "Mubarak" and he also says he has no idea when the AC will be serviced. Almost everyone I have spoken to has the same answer with reassurances that somene from service center will call me. Let me tell you, I have Carrier AC and also O'General and within 24 hours service was done but HITACHI - disappointing. Not only serive has not een done in 10 days but also no one has the courtesy to provide right information. People are just clueless at customer service. They have no idea of when the serice will happen and what to inform the customers. I am going to approach Consumer court now and also put this issue across all major sites so that consumers come to know how HOPELESS you guys are with service and people shall remain from buying the AC.

I dont know to which level will this email reach but its really disgusting. You guys will learn a good lesson. This email will spread like a virus.

Regards


----- Original Message -----
From: [protected]@hitachi-hli.com
To: vivek Sent: Mon, 2 May 2011 10:48:48 +0530 (IST)
Subject: Re: What Kind of service hitachi has?



Dear,



Thank you for writing back to us with the
requested details. We apologize for the delay in replying to your email.



I checked your details and confirmed that
you have already registered your request with us by contacting us on our
Help Line Number. Your request will be attended soon.



In the meantime, if you need our help,
you can reach us at our Helpline number[protected] anytime or just reply
to this email. Our team of engineers would be glad to help you out.



Warm Regards,

Ishit.

Hitachi Home & Life Solutions (India) Ltd




05/01/2011 11:55 PM






To
[protected]@hitachi-hli.com




cc





Subject
Re: What Kind of service
hitachi has?







.

----- Original Message -----

From: [protected]@hitachi-hli.com

To: vivek

Sent: Sun, 1 May 2011 17:59:38 +0530 (IST)

Subject: Re: What Kind of service hitachi has?







Dear Sir,







Thank you for writing to us with regard

to the preventive maintenance service of your Air Conditioner.








Please accept our sincere apologies at

the severe discomfort faced by you. We regret the long unresolved experience


and the trouble you are undergoing in following up this matter again and


again.







In order to look into your request, we

need your contact details. Could you please provide these details so that


we can reach you and resolve this issue at the earliest.







Also, you can reach us at our Helpline

number[protected] anytime or just reply to this email. Our team of engineers


would be glad to help you out.







Warm Regards,



Evangelina.



Contact No:[protected]



Hitachi Home & Life Solutions (India) Ltd
























05/01/2011 11:28 AM

















To


[protected]@hitachi-hli.com








cc










Subject


What Kind of service hitachi


has?














































To whomsover It may Concern



( Hopefully it reaches the MD of hitachi)







The most pathetic AC service I have ever seen. Its been more than 5 days,


I have made numerous calls at your service center but so far no one has


been able to give me any answer. Every one says I will check and revert.


Its really sad that a company who calls them as the Best AC providers has


the wrst service and customer care. This is a big consumer dissonance and


I have decided that I will never buy any AC from you.







Please note that I will get the service done from local guys now. Please


dont send your guys.







Regards