[Resolved]  Dell — Airtel- Pathetic service

Hi,

I purchased an Airtel Data Card last year in October with SNR: ML36C5083 and IMEI: [protected], bearing the number [protected] for rupees 6099/-. I opted 599 plan as per the plan posted on www.airtel.co.in/datacard. Since then every month I am getting a bill in excess of 700 irrespective of my low internet usage. I was dealing with supervisors in Airtel regarding the incorrect/excessive billing, in April this year as suggested by one of the supervisors I have changed the plan from 599 to 999 which is supposed to be an unlimited plan. Unfortunately the plan change was never updated and I continued to get the excessive amount of bill irrespective of my less utilization of internet service. One fine day Airtel has send me a bill of about 6000 rupees and discontinued my internet services, I personally met the so called supervisor Mr. Gyaneshwar from Airtel in their office located in the Whitehouse building, begumpet to discuss about the same, after multiple reminders this gentleman send a request to wavier the excessive amount they have billed so far.
After all this drama, my number still remains to be barred. I have now decided to discontinue this pathetic service of Airtels and opt for a better service provider. I sincerely request all not to opt for Airtel data card especially as their plan is not transparent and moreover it gives lots of mental pressure. Airtel customer service is the worst as their agents doesn’t know what they speak and to my surprise they don’t know what a DATA CARD is. I have undergone the pain and mental trauma, I request other’s not to.


Regards,
A frustrated Airtel customer.