I have purchased a DELL computer in April 2009, which had a hardware problem. On contacting DELL for rectification of the problem, it has suggested software solutions (3/4 times) followed by hardware replacements (3 times). None of them worked and this has consumed 2 months. After a lot of follow ups, DELL has agreed to replace the system and assured that new system would be delivered in 10-12 days’ time but after picking the old system first (which is also conveyed as company policy). This has created a lot of inconvenience to me as I am not able to use computer.
My system was picked up on 26th July 2009 and I haven’t received the replacements yet even after more than a month. I have sent them many reminders in this regard but DELL is not responding and I am without computer since more than a month and facing loss of work.
DELL has defaulted on every occasion right after placing the order which include delay in delivery after placing the purchase order by 2 weeks (though the delivery time was one week), delivery of sub-standard product, incompetent advices and repair to remove the fault, delayed/improper responses every time, and now the long delay in replacement.