Dell Inspiron 14r T540514in8 — customer service sucks!!!

Address:

East Delhi, Delhi

This is with reference to my new laptop Dell Inspiron 14R T540514IN8, purchased from Dell Exclusive store Indirapuram dated 8th June 2010 for Rs. 44,059.

TAX INVOICE NO.-0511902
SERVICE TAG NO.-38HZ5BS
ORDER NO.-0615874
CASH RECIEPT NO.-172

It was delivered on Tuesday, dated 15th June 2010 by the Blue Dart courier company (Delivery No. [protected]) at around 3pm. But to my dismay on opening the sealed carton I realized that a broken laptop was sent by the company. At the same moment I contacted Dell customer care at[protected] and the concerned person told me to click and send the pictures of the same. Then I mailed the pictures and a copy of proof of delivery on the very same day at 5:19pm on
[protected]@dell.com, [protected]@dell.com and foodds.ghaziabad.[protected]@gmail.com .

The whole incidence was narrated to Mr. Charanjit Head of Dell Exclusive store Indirapuram, he said that the matter has been bought under the notice of Mr. Pradeesh Sreedharan and confirmed that the broken laptop will be collected on the very next day i.e. Wednesday, dated 16th June 2010.

To add to the disgust, no action was taken on the company’s part. This is really disappointing and is not expected out of a company like Dell. Later on 17th June 2010 at 8pm I again spoke to Mr. Charanjit he said its company’s process and I cannot help you in anyway. After a long conversation, he asked me to call after 12 noon on 18th June 2010 to give Mr. Pradeesh Sreedharan’s contact number. As said by him on the very next day he gave me the number ([protected]) which was not answered by Mr. Pradeesh for about an hour. Then I again called Mr. Charanjit, he said that he will call Mr.Pradeesh and will also let us know the status. But no response came from his side till date.

After such a disappointing experience, I again contacted the Dell customer care on 18th june2010 at 5pm. After narrating the whole disgraceful incident to the concerned person, she transferred the call to Mr. Naveen to whom I again had to narrate the whole experience once again. The call was then transferred to Mr. Ravneek and then to Ms. Rati, whom after listening the whole incident told me that our case is with Ms. Veena and she does not have the permission to collect our damaged laptop. Then I asked Ms. Rati to connect my line to Ms. Veena to which she responded that her telephone line is busy and our broken laptop will be collected within a week.

From all this I have understood that the English proverb ‘Great Cry Little Wool’ fits in here and dealing with Dell is a hard nut to crack. As I have to be present at home at all the times because I don’t know when the concerned person would come to collect the damaged laptop and then again have to wait for at least 10 days for the new replaced laptop.

Now finally I had asked them to refund amount of Rs.44,059/- which would again take 10 days.Such harassment is given to us by the company