[Resolved]  Dell Inspiron 1525 — Plugged in, not charging

Dell Computers, Laptop Inspiron 1525) — Poor Quality Laptop was delivered by Dell

Sir,
I purchased my dell laptop online from dell sales division in Aug'08. The salesperson name was Mr A M Ansar.Right from the very first day I realized that the laptopwas not charging consistely. Sometimes it was showing as plugged in while sometimes not. However I thought that mightbe a function provided by Dell to protect overcharging. However this problem continued. Very recently the laptop completely stopped charging.I contacted Dell technical support person, who first tried to play it down and putting pressure on me.when I insisted, they sent technical support person who found 'motherboard' faulty in the laptop. I requested Dell representative to change the laptop who didnt agree and is forcing me to accept the faulty laptop.

Please do the kindful.

dell - laptop inspiron 1525 — regarding the response for the complaint

dear sir,
I "Uttara Sakuntala Simhadri" is one of the customers of dell. i had taken my laptop in august 2008 and still have the warranty period till august 2009. my service tag no is "B3VZ1BS". i had called amny times and no response and finally these people picked up the phone on[protected]. actually my problem is i got sound blasters cd which is used to increase the sound quality is not working as such i had installed once and i had to format again then it didnt get installed from then and telling some internet connection is required and with the interent connection also i tried but it is not getting installed. when these people are answering hey are telling that the sound blasters are taken from creative by dell only but i should call creative to solve the problem. but i got it from dell whe laptop but they are telling that they are not responsible for that i should contact creative. but dell has givne me ok sir. please solve the problem as soon as possible before my warranty expires. i have put many amils also but i didnt get any reply from them past four months.please kindly oblige the request and sorry for causing inconvienece if any.


thanking you

tours truly
uttara sakuntala simhadri

Crax — Out of date product sold

Purchased crax from Paryavaran store situated in paryavaran complex, ignou raod, saket, new delhi - 110030. It causes me health problems, vomitings etc.

Dell India Private Ltd / 90w Adapter For Inspiron — order non delivery

Hello

I had placed an order with dell for a 90w adapter for my dell pc. The payment was made immediately for the same using credit card. I had sought confirmation for the same on mail and the person attending (Mohit Midha) had confirmed that the order had got downloaded properly. The person had confirmed that the order would reach me in 9 days.
I waited for around a month and several communications with their service center and call center people who always forwarded my calls to a number that never got picked up, the person (Mohit) answers my call after 3 days and says he was on vacation. The mails were forwarded to his manager, service center and everyone before. A total negligence from their side.
The ultimate blow was still pending. The response was he would call me back in 30 mins for the same. Well he did after which he said the part(adapter) is no longer made by dell and he will give me a refund.
Now you cant buy dell parts anywhere else but online. SO what do i do with my laptop? stash it away or let it work on an off market unreliable product just because the adapter has gone bad?

thanks and regards
Ajeesh

DELL Inspiron 1318 laptops — Warranty issues

Hi,
I have bought a dell 1318 laptop, the Service tag number is 54S86G1 and the express service code is[protected].

I wanted to buy a Dell so I looked on the site however the site did not give any options of Customizing the Inspiron 13” laptops, instead I was advised to check with a reseller, I then called up the dell call center (Bangalore) and asked them if the same could be provided to me over the product customization, but they refused that as well advised to check with a reseller again.

I then checked with Com care (reseller) and they confirmed that the product is available and I can purchase it directly.

So I purchased the above mentioned laptop from Com care (reseller) on the 10th May 2009 but when I checked my warranty on site it said that it is only left for couple of more months (180 days only). I was shocked and very disturbed.

I being a customer and as per Indian Consumer Protection Act, 1986 I have right for full one year warranty from the date of purchase and that is not given

Its been more than 2 weeks now and i have still i no responce from these people, i will definately take this up.

DELL — Enormous delay in supply of Dell batteries

First the batteries for our Latitude D630 laptops died as soon as one year was over and then when we ordered new batteries and even made the payment in advance, the batteries were not delivered. It has been more than two months since the payment was made but there is no trace of batteries or even an estimated date when we will get them.

Seems like recession has hit Dell pretty hard and that has badly affected their customer support. Never expected such lousy service from Dell even in my dreams.

- Disappointed

DELL — not replacing the part under warranty

I have bought the dell laptop the indicator light is not working. Dell technical support is saying since it is a minor problem so we can not solve because for solving this problem we have to change the keyboard

Dell Inspiron 1525 Laptop — Not Replacing battery which is under warranty

Respected Sir,

I have purchased the dell inspiron laptop 1525 in month of july 08. they have given me one year warranty. now the laptop battery is not working properly. it is at end of its life. i have told them to replace the battery, as my laptop is under warranty period. but they are saying that they won't replace the battery and we have to purchase a battery from them...how can i purchase a battery if my laptop is under warranty period...?

i want to know that my dell inspiron 530s has include graphics card if yes then which.

Dell / Inspiron 1520 — Battery not available with Dell

I had purchased a Dell Inspiron Laptop last year after hearing from one of my friend about a good Customer Service of Dell.

I was using a R50 series of IBM previously. Keeping in view my friend's advice, this time I had gone for purchase of Inspiron 1520 that too with a three year complete cover (keeping in view his advice of Good customer service) with Service Tag No. B337S1S.

I am very disappointed with the kind of performance & response i've received from Dell till date, which is listed below:

1) While purchasing the machine (Inspiron 1520), I was not told by the executive that certain applications do not work on Windows Vista, as I told him that I am using applications such as AutoCAD etc.
2) The battery of my machine started creating problem of giving shorter backup soon after the purchase & started giving message to change the battery soon after one year of purchase. Though the machine I was using previously did not create problem during its use for more than 2 years.
3) Now, I have been trying to place an order for replacement of the battery from the last more than a month, but every time I am told that the battery is out of stock I need to call after 15 days when the battery arrives. Even today, when I called the customer care, I was again told that the battery is out of stock & I need to call again after 15 days & the order of the same will be taken only after that.

Battery being an integral part of a laptop, I could not understand that how can it take such a long time & how can a customer wait for so long for a battery. I am facing the battery problem from the last more than 1 month & it seems that the issue cannot be resolved before another 15 days. If I purchase a battery from open market, the 3 years Complete Cover (what I have paid for) will be void. I’m unable to understand what to do.

This all indicates negligence on the part of Dell representatives & it seems nobody is bothered. I’m feeling like I have made a big mistake of opting for Dell brand. During my use of the laptop I had recommended Dell to a number of friends of mine but I feel that was my mistake.

In case the problem is not resolved soon, I will have no choice but to knock the door of the Regulatory Authorities like Consumer Forum.


(B.S.PUNDIR)

I fully agree with Faye Sullivan observations. I also have the same problem. I bought a DELL Inspiron 1525 laptop in April 2008. The warranty has expired in April this year and I am having "Plugged in, not charging" issue. I called DELL and DELL is asking me to purchase a warranty by paying Rs. 16500 for servicing 1 year old laptop with outdated configuration and known DELL Design Issues.

Are there more people having these issues with DELL laptops? If yes, can we all initiate legal action (consumer court??) together against DELL?

Thanks.

Regards,
Renga

I'm having the same issue (and many others) with my Dell Inspiron 1525. I'm so frustrated. I will never order a Dell again (I was even iffy about it at the store). They have such horrible customer service. I'd be all for initiating legal action against Dell if it were possible.

hi guyzzz
same problem with my lappy too
i purchased inspiron 1525 in april 2008
now after warranty expired, its not charging, just plugged in
can u ppl tell me if this problem is related to charger or battery???
thnxx n regards
saurav

DELL — battery

I am having dell laptop in that charging of battery and discharging done properly but one dialog shows that battery no battery is detected

Yup, same problem here. Can we get some more people and start a class action suit. I just want to give them a hard time because they sell such a piss poor product.

My Dell Inspiron battery is also showing not chargning. Shows only 0% charging.
I purchased Dell Laptop because heared that Dell is good company but now i say Dell is worst company. Please dont buy Dell notebooks. My Laptop is only about 6 months old. My 3 Years old Compaq Presario still gives backup of about 40 minutes.

I am sorry to say this, but there are other forums that discuss this problem occurring on other laptops, from other companies. The problem is not the Dell, it is a problem with a driver error in windows vista. Chances are there is nothing wrong with your battery at all. I'm having the same issue right now, I thought I had it fixed when I tried some stuff awhile back with a 35% not charging. That was about three months ago. Good luck to all o[censored]s, Vista seems to have been the experiment before the release of Windows 7 and we were the guinea pigs. I wish they would just release quality instead of getting so wrapped up in quantity. I guess there is always Linux, but I don't have time to mess with all that right now.

Hi All,

Even I am facing a similar issue with my dell inspiron 1525 which I bought in May 2008. The battery icon shows a 'No Detected', 'Plugged in, Charging' and 'Plugged in, not charging' turn by turn. Not really sure if its battery issue or motherboard problem or a Windows vista problem.. If anybody has any insights or solution to the problem would request to write back on this forum. But one things for sure won't recommend anyone to buy a Dell product...

I've bought dell inspiron 1525 on feb, 2008 after two months I notice a crack on palm rest. I called customer care and they told me that I mishandled the laptop which was totally wrong. Then they told there are only two option now 1) I should purchase new palm top (which was costly also) or 2) I should buy complete warrenty for a year. Here also they told me one condition that warrenty will end on one year from originial date of purchase of laptop not from current date and the complete cover price was 3 times higher than normal purchase time cost. With no other choice left I purchase the complete cover and they change the palm top. After six month palm top again got crack which I reported back to dell and they changed the palm top again. This time engineer told me that previous engineer did not fixed the screws properly. May be due to that it happeed. After he left when I was using the volume buttons on top they've stop working normally. When I check those people they said this is normal. I don't know this is normal or previous was normal This time they asked me to take next year warrenty also which was more then some 16k bucks. Now in feb, 2009 my so called one year complete cover is over and again crack on palm top and suddenly battery is also gone. The some feature so this product is good but QUALITY OF THIS PRODUCT IS REALLY VERY HORRIBLE.

DELL — Regarding the Replacement of my DELL Inspiron 1525

Hello Sir,

I have Purchased the DELL INSPIRON 1525 about 9 months back.
Since the time of purchase the Laptop is having some problem like Over Heating, Hard Disk, and other.
After some time I replaced my Harddisk bcoz of its was crashed.
After some time my Laptops LCD screen, Speakers, Touch Pad, Mother Board were also replaced bcoz of Problem.
After the Replacement the Over Heating problem was also not solved and my CD Drive is also now not working Properly. Same CD is being readed by Friends Laptop but not by Mine.
I launch a Complaint to the company o 4th June 09 for the replacement of my Laptop as every thing is changed in this but the Problem remains the Same. Company replied me by call that w'll be replacing ur Laptop in 15-20 Days, but after all most 1 months of Complaint, my laptop is not being even taken by the company for the replacement and by that time my Mouse is also giving me some Problem.
My Laptops Service Tag no. -- 31562BS.
Complaint No. is -- KMM7717722I23241L0KM.

I want some help from ur side in this matter as i'm a student and my vacations were going on so i launched the complaint as it will take 20 days for the replacement and by the time my Laptop is replaced my colleges will be open and i won't face any Problem in my Studies, My classes are going to start within 2 weeks i.e. by 13th of July so Plz help me so that i won't face any problem in my Studies.

Hoping for a Positive Responnse from ur side.

Thanking You
Nikunj Bhasin
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[protected]@gmail.com