[Resolved]  Dell — Mis-selling & poor service

Hi,

I had purchased a Dell Inspiron 1545 laptop in the month of May last year. The service tag no is 6K2C3BS. The booking was done by a dell representative, Namita Srivastava in Croma, Pune and I had opted for payment by Citibank credit card in 12 installments. While booking, Namita told me that the installment would be at 0% interest. Later when I received my credit card bill, I came to know that I was being charged interest for the laptop. I contacted Citibank and they said that there was no such agreement with Dell. I tried contacting Citibank through e-mails but did not receive any satisfactory reply. Most of the times, they did not bother to reply also. They did not even give me proper service and they also did not reply to my e-mails regarding after sales service.

I tried innumerable times to reach them but all my efforts were in vain. I have wasted a lot of money and energy on them to get the issue resolved but nothing happened. I demand an apology and compensation from them and if they do not give me proper reply, I would be forced to approach the consumer court.

Regards,
Manjari