no responce from the company
March 14, 2011
The Director (Marketing)
M/s Dell India Ltd,
I had purchased a Desktop no.560 Inspiron vide Invoice No 1124 dt 16/01/2010
S.Tag No C57M4BS and Service Code 26436508264 from your esteemed company’s authorized dealer M/s Clutec Solutions, 104, Sarsawati House, 27 Nehru Place, New Delhi-19
Since I have purchased the computer system, I have faced to much problem due to improper working of Desktop, monitor and CPU. These automatically shut down without pressing any key. No power supply from CPU to Monitor. The window 7 also not working upto the mark. My file and others material automatically erase or shifts. Though, I don’t have any knowledge in this regard or don’t have any training. I have done the complaints thrice a time during the period of last six months. But no satisfactory reply was given by your executive. The company’s executive also pressurizes me to do the complete job through telephonic conversation and also said to open the CPU as per instructions given by your executive on telephone. Though company executive should visit the site and try to resolve the problem.
Sir, as I have already told that I am not a technical hand to do such type of job. This is the company’s responsibility to attend the complaints and remove the technical fault. I think the company is passing the time to cross the guarantee period (till March 2011) so that company may charge the extra amount if the seal is broken. It looks clear that the company’s aim is only to charge the money without removing the complaint. Sometime, the company’s executive assured me that he will call me back but no response was given by them and not to lodge the complaint till date. Only once, the executive gave the complaint No. 6749656 dt 11/03/2011 in between 2-3 pm, instead of thrice a time. The company can check my dialogue between your executive through your telephonic record. I request you to please instruct your company’s executive not to harass the customers as such type of negative approach will bring a bad name of your esteemed company in the competitive market.
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In the last, if my problem doesn’t remove in time by your company, then the company will be held responsible for any damage and wastage of my valuable time and all internet charges and other charges.
It is, once again, requested to depute your executive to remove the technical fault of my computer immediately.
(Dr. Rafique Ahmad Khan)
CC: 1) Consumer Cell
2) Grievances Cell
They are requested to please look into the matter and help me to resolve my problem in this regard.