[Resolved]  Dish TV — False Commitments

This is my first email sent to Dish TV Customer Care. Seeing so many other complains I am not sure when my system will be activated.

From: Navin Shettigar [VFC] [mailto:[protected]@vibafluidcontrol.com]
Sent: 01 June 2008 18:22
To: '[protected]@dishtv.in'
Subject: Activation of VC No. [protected] installed on 30th May 2008

Dear Sir / Madam

I paid for Dish TV to your dealer "Techno Shop"; Airoli on 29th May and subsequently on 30th May your Technician from Service Centre, Kopar Khairne installed the system at my residence. After installation of Dish and Set Top Box no channels were visible, so your technician called up your customer care, Delhi and gave all the details of installation and in the same time your customer care representative spoke to me and took all my necessary information and gave me lot of information. As per him the channels should have been started in 4 to 24 hours. But even when I checked the system today morning i.e. on 1st of June still it was giving the same message Error 303 Call up customer care no.

When I called up your Mumbai customer care no., Ms. Damini told me that the Dealer has to send the request to complete the activation process. Since at that time I was not having dealer’s contact no. therefore my complain was not registered. Conclusion is that after speaking to your customer care on 30th May and giving all the details to complete register was waste, it was good for nothing.

Later I got the no. of the dealer so I called up your customer care no. and gave the details of the same. This time I was told my complain no. is 13590388 and to forward the complain it will take 24 to 48 hours. If I need immediate solution then I will have to fax or email the subscriber application form of Dish TV to your customer care. So please find attached the same with this email and please do the necessary to activate the system.

Really my initial experience with Dish TV was too bad. I don’t know why nor is neither your technician nor the dealer aware of the necessary procedures for installing Dish TV. Even to get the set top box from dealer was also a nuisance. That will be again a big story to narrate and I cannot spare so much time to type the same.

My request is to activate the system earliest by tomorrow or else I will return back the system back to the dealer and stop my payment paid thru credit card.
Regards
Navin Shettigar
Mob: +[protected]

Viba Fluid Control
W-96, MIDC, Industrial Area
Rabale, Navi Mumbai – 400 701
Tel: +[protected]
Fax: +[protected]
Email: [protected]@vibafluidcontrol.com
Web: www.vibafluidcontrol.com

Even if you to dish TV website and try to register as a new customer funniest thing is that you can enter text in the USER ID Feild and if you try to lodge complain then you cannot enter your name in the form that means you cannot submit any form on the website. You have totally depend on the customer care over the phone...

Useless service...