[Resolved] Dish TV — Wrong Commitment

sunjaeysing

Address:

Rewari, Haryana

I took a new DISH Tv connection from Balaji Electronics, Dharuhera. At the time of purchase it was committed that for Rs 1390 I will get the Dishtv connection+Hardware(Set Top Box)+Installation+1 month free subscription of platinum plus package. Where as I got Family pack instead of Platinum Plus pack.When I contacted the dealer with complaint he kept postponing working on my problem after repeated visits he finally told me that this is not his fault because he forwarded the request for activating Platinum Plus Pack while giving the activation instruction to Dish TV office and there is nothing he can do, he asked me to contact customer care for this.
I contacted the customer care and explained the issue to them however its been over 3 weeks I am in conversation with the customer care people and others over email. even spoken to their Nodal officers and regional sales head but no one bothered to assist instead asked me to furnish proof. Finally I sent them a copy of my SAF along with the dealers details but now they have even stopped responding to my mails. As a proof I am attaching the copy of my email conversation.((Sorry Email copv. could not be attached as it only except JPEG file)
So finally I have made my mind to take the issue to the District Consumer Complaints Redressal If I do not get any positive responce.

Sanjay Sirolia [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

bobby1973

from Delhi, Delhi

Dear c c,
I called dish tv on sunday many times for renewal of my
package.They offered me Titanum package which includes all the channel for
Rs3500 -for one years.I made the payment on line by my credit card.after making
payment I called again in evening time becz (utv channel & hd channel ) is not
showing.now they informed me abt wrong payment, as it costs (5050 rs )for
Titanium package.I agree to pay rest of the amount executive mr dhiraj told me
is not possible.I d,nt know what to do.Becz I feel cheated.I made the payment
according to the c/care executive direction.You can check recording as I don't
know the name of executive.please resolve this thing.my account details are
below-now they providing this packages for less then six month.dish tv cheated with me.know they have my money they doing want the want. I want my money back I mail dish tv no reply form there.

1- payment -3550
2-v c -[protected]
3-[protected]-
4-bobby chouhan

nilesh amin

from Mumbai, Maharashtra

Resp Sir, I name VIJAY B AMIN, the customer of dish tv dth service since 2009 and VC no [protected].I renewed and recharged my connection in march 2012 and last time i recharged on 12/6/2012 by paing Rs 235/ for SUPER GOLD PACK as DISH TV advertisement in its networks but some few channels are not broad casting as dishtv announced in advertisement.Sir, DD 11GIRNAR, ASTHA, ZSMILE, ENTER 10, ENTER MOOVIE, 9X, 9XM, SANSAKAR, B4U, LIFE OK, Z JAGARAN, KATYAYANI, are not broadcasting yet i have contacted dish tv on mobile toll no [protected] often and often but no any respond from dishtv inspite of contacting by SMS on 57575. It announced that in its aderyisement that CALL ME on ITS NO We will shortly contact you and respond but it is false and null and voide so the service is the most worst service among all the DTH SERVICE. I paid for one month subscription of Rs 235 but it broadcasts the service for only 25 days and in addition to this few channels are not displayed on tv. so in spite of full payment for a month, 5 days are deducted from 30 day and few channels are also deducted so i bear a great loss from both side as in days and in no of channels.So you request to kindly needful action against DISHTV DTH as earlly as possible before my subscription ends. Your Faithfully, VIJAY AMIN