RE: Web Complaint Why is my account still deactiva
From: Pranshu Dubey ([protected]@msn.com)
Sent: 20 December 2008 17:01PM
To: [protected]@dishtv.in
Cc: [protected]@dishtv.in
1 attachment(s)
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Sumit:
Did you read the email your customers send to you? I just clicked the PHOTO of the message which is coming till now! You bloody people should atleast have the eyes to SEE the image if you could not read the english which the customers keep complaining about.
I need an escalation contact, I can NOT keep dealing with filthy people like you who do not have the least patience of comprehending to the customer's issue and resolving it, forget about those issues which keeps popping all the time like POP corn!
Pranshu
> From: [protected]@dishtv.in
> To: [protected]@msn.com
> Subject: RE: Web Complaint Why is my account still deactiva
> Date: Fri, 19 Dec 2008 10:51:14 -0800
>
> Dear Sir/Ma’am,
>
> Thank you for writing to dishtv.
>
> This is in reference to your e-mail regarding VC [protected].
>
> We would like to convey that currently your VC is active under scheme Dish Dhcp Maxi Hindi/Punjabi w.e.f 17/12/2008 and next renewal date for VC is 15/1/2009.
>
> This is to inform you that in grace period we give only Dish Free package to subscribers for 4 days which is not chargeable in this package we provide few paid channels with Free to Air channels.We could not deactive your VC we had given Dish Free package on your VC in grace period.
>
> It has always been our endeavour to enhance your television viewing experience and reassuring you of our commitment towards best services.
>
> Thanks and Regards,
> Sumit.
> Customer service
> dishtv
> "The future of T.V. entertainment"
>
> We are pleased to inform you that we have added a new feature ‘Messages’ in dishtv menu. This will keep you up to date with the latest buzz, programmes and latest deals being offered by dishtv. To access ‘Messages’, go to Menu, scroll down to my dishtv space and select ‘Messages’
>
>
>
>
> Pawan,
>
> Thank you for sharing info which I ALREADY KNEW!
>
> You have DEACTIVATED MY STB WITHIN THE GRACE PERIOD IMMEDIATELY AFTER I MADE THE PAYMENT! I CAN UNDERSTAND HOW WELL YOU WANT TO WORK WITH YOUR CUSTOMERS WHEN I CALLED YOUR TOLL NUMBER TO SPEAK WITH MAYANK WHO PROMISED TO CONNECT TO THE SUPERVISOR AND DISCONNECTED THE CALL AFTER PUTTING ME ON HOLD FOR SEVERAL MINUTES!
>
> I FEEL BLESSED THAT I ACTUALLY REACHED YOUR CALL CENTER TO SPEAK WITH AN EXECUTIVE WHO SOMEHOW LEARNED TO TELL THE CUSTOMER HIS NAME. NOT SURE WHAT HE ACTUALLY MEANT WHEN HE WAS TRYING TO SPEAK ENGLISH.
>
> I NEED TO UNDERSTAND WHY WAS MY VC DEACTIVATED IMMEDIATELY AFTER I PAID 2 DAYS BACK? DO YOU LIKE DOING SUCH THINGS TO YOUR CUSTOMERS ON A REGULAR BASIS AS THIS HAS BEEN NTH TIME IT HAS HAPPENED AND YOUR FOULING SYSTEM WOULD SHOW THAT MY ACCOUNT HAS BEEN "UPGRADED" FROM YOUR FILTHY FREEDOM SUBSCRIPTION.
>
> AWAITING A QUICK TURN AROUND. AND I NEED TO ESCALATE AS USUAL AND NEED ESCALATION CONTACT DETAILS.
>
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