[Resolved] Dish TV Zee Network — deducted amount

h.d.phadtare

from Ghugus, Maharashtra

Address:

Pune, Maharashtra

my vc no is [protected] for dish tv service zee network. my old pack was running gold. i have not upgraded pack. but their system automatically upgraded pack. when i inform them regarding that, at that time they again changed to my old pack and dedudted rs. 40 as a degradation charges. i talked their representative, they said by mistake our system automatically upgraded package.
but now they are reluctant to accept their mistake and not rfund me degradation charges.
at every recharge they are doing same mistake that means they are cheating people.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

keyurconsumer

from Hyderabad, Telangana

DishTV — Deducted Rs. 40

Dear Sir,

I am 3 years old customer of dishtv. I had recharged for Rs 250 for silver pack for 2 months, and they have deducted Rs. 40, and said me this is downgrade charge. Which was not mentioned while i was recharging. I had complained to customer care but they are not listening. Their service is very poor and thatys why they are loosing not the customer of DishTv but Zee Group of business.

sin_amar

Well when ever you change your package from higher package to lower package the these downgrade charges are aplicable to you these are basically the package handling charges. And it was well informed by dishtv. and even the customer care also told me while i had changed my package earlier.