[Resolved]  DishTV — Repeatedly missing service commitment form DishTV

Address:

Bangalore, Karnataka

I have a DishTV connection for last 1 year. I recently wanted to upgrade and go for HD alacarte services. Since March 5th I have been calling their customer service but the problem is not resolved. Everytime I have to repeat the whole history of my complaint, the person will either direct me to a wrong option or commit that my problem will be rectified without fail within 24 hrs and then I will have to call back because there is no response at all. A person from DishTV authorized service came and changed my Monoblock in the antenna but customer care says there is no record. They have made me so frustrated that I want to have nothing to do with DishTV or ZEE network for the rest of my life and future births. I have noticed that DishTV customer care is the worst I have seen so far. There are other worst providers but DishTV tops the list. Their customer care executives have been taught to just repeat the same mundane stuff and commit to 24 hrs without any sanctity of the commitment and they are shameless in making the same commitment again and again. If you have a lot of patience and lot of time with you please opt for them. Otherwise never even think of opting for DishTV.