[Resolved] DishTV — Customer Care | |||
Logged a request for re-installation on 2 Jul 2011, ref no[protected], has not been re-installed as of today 11 Jul 2011, not even getting a call back on sending DISHTV CALL ME to 57575. Got a call from technician, got a time fixed; stayed back till 10:30 AM (delayed mt office). At 10:30 called the technician only to know that he is sicks and has dropped the plan of coming today. Same day 1:30 PM tech. calls me to tell I am at your location, obviously I could not have gone back just for the sake of getting a dish connection installed from my work (not aware if he was really there). Now even the customer care not responding to Call requests to 57575. Please consider after sales before buying a DISHTV (Zee group). I will try my luck with some locally available technician, thanks to dish tv for their great customer service. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
The complaint has been resolved, the antena reinstalled. After regestring complaint on the consumercomplaint site got a call from DISHTV for an immediate resolution. The resolution was not smooth but still completed. The story was again same, got an appointment fixed with the tech for 13th Jul 10:15 AM on 12th Jul, but he was not there on time, gave a call to him, then sent a call request to 57575, talked to the executive for 2-3 mins put on hold for 5 mins, talked to some other supervisor for 3-4 mins explained the story, put on hold for 7 odd mins. Technician arrived 12:15 PM, installation done by 1:00 PM. Lost half day from office. Now need to check if DishTV extends the validity by the number of days they took get the reinstallation done (2nd Jul to 13th Jul, 11-12 days), this too was promised by one of there cutomer care team member.
Reply
Requested for validity extension today, 14th Jul 2011, got a complaint ID and assurance of quick resolution.
They are not receiving a call immidiatly. we need to wait a long time even though they are not responding to our call.
Really its too bad
Really its too bad
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