[Resolved]  DishTV India — dth change name to directly making your life hell

Address:Delhi

VC no[protected]
Talked to customer care official at at customer care number[protected] around 4 00 pm 0n 19th June 2010 when some Mr. Tariq picked up call. I apprised him of irregularities during last recharge and that different tariffs were given to me even when I described the then customer care official somewhere in June 2009 which led to so many difficulties throughout the year. So, much so that I mailed so many complaints including call at customer care number[protected]. I mailed the same contents at different blogs and all available numbers/ mail addresses of DTH. Atlast when I used harsh languages at different Indian Complaint Boards and to higher official then only then they did respond that too bleakly. Till a person named Mr. Bijoy sahoo came to my rescue and helped understand matter. There were frequent disconnections/ disruption of services without my prior knowledge though I already paid the amount as suggested by customer care officials of DTH but it continued throughout year that either one pack or another pack of any of my four VCs . Its Bijou shoo who gave me his personal number to bypass customer care number and other hurdles of waiting at calls like to call in English press1 for Hindi 2, so forth and so on? You will be surprised to see a pica which I clicked from my TV screen after going into my account to see my last date and you yourself will appreciate the FUNNIEST ACCOUNT DETAILS by you.( see below).
Now, to avoid all this hunch and bunch today I asked Mr. Tariq to connect me to floor supervisor and he did connect me to escalation department of which Ms. Sanjana picked the phone. She was also ignorant about most of policies and tariffs of the DTH and were frequently using the commonly used words by any customer care officials anywhere like:---- I am sorry for inconvenience/I sincerely apologise/I will do my best so forth and so on.When I did ask her about the amount I need for recharging by explaining the number and channels I want on particular VC she calculated amount for 4 VC as Rs. 13860/- whereas same explanation were given to Mr. Tariq and he gave me amount to be deposited as Rs.14676/-. Two persons of same organization giving such difference in amount for same channels and VC means that customer care of DTH needs complete renovation in order to survive the market else the negative impact of the same is as clear as res ipsa liquotor ( speaks for itself). She did promise me to call back at 7 00 pm as mostly floor supervisors / officials of escalation department give but never get back same happened as no call back is received as I am writing this mail at 7 35 PM. Such horrible experiences with DTH is deterring me to again opt to DTH but its only that I have to change all four VC numbers along with set top box will need further expenditure from my side and for DTH it would be nothing just losing a mug from sea water.
Keeping in mind the above facts I request you to please send me in written the amount to be deposited as per details narrated to Ms. Sanjana of Escalation department and Mr. Tariq who first picked up the phone coz it wud be quite difficult for me to narrate all things again and again at the earliest at my mail [protected]@sify.com.
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Aug 13, 2020
Complaint marked as Resolved 
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Dish TV — frequent change of channels

Ms./ DISH TV had been switching of many channels off and on. They have so far stopped ETV- Rajasthan, CNN IBN, CNBC AWAAZ, and now Star one. They are clearly voilating the MRTP Act, but the Government Department controling them is silent, may be some burocrates have got their hands full ??

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