[Resolved]  DishTV — Error 201 since 4th may 2011 pending

Address:

Pune, Maharashtra

Hi,
After being complaining regularly for more then 20 days the problem
remains as it is and no one is taking the initiative to solve the
problems.

Problem started on 3rd May 2011 regarding recharge your card but my
validity is till 6th June 2011. on 4th May 2011 I got the error 201
(pairing problem) and could not see the paid channels. The error was
all of a sudden displayed while watching movie. I called up the toll
free number given on the screen and also SMS was sent to 57575. Spoke
to the executive Mr.Amit, he suggested us to take the setup box with
VC card to the nearest dealer and he will solve the problem. The
dealer could not do anything and said that he will send a mail to the
customer care and get back to you. I was waiting for the reply from Dishtv on 4th May but???? They never turned back...
After this the second day i.e on 5th May 2011 again I called your
customer care and spoke to Mr.Rahul and Mr. Saif (Supervisor)
complaint No. 58467841 was and said will be solved within 24 hrs.
Again next day till 11th May2011 we spoke to various executives giving
the same information, same complaint, same discussion with every
executive. This was frustrating for us,but no one came with proper
solution only gave the commitments.

Second complaint no. 58612116 dated 07/05/2011. To tell you a joke is,
I received SMS twice after each complaint stating " Your dishtv
complaint no:58467841 / 58612116 is resolved. We hope you are
satisfied with the resolution. Incase of any concern, call on
[protected] with you com" without solving the problem you have sent
such message and that too without any cross verification with the
customer. when spoke to your people again your people they only say "
So Sir " will look into the matter. What non sence people you all are.
You trouble the customer for 15 days and still you want that customer
should not shout, use harsh/hard language. How do you aspect that the
customer should still speak in polite way.

Now your people say that the setup box no. is changed. I want to ask
you people how it has been changed now for i am using this for last 3
years. I have not changed the VC care nor the Setup Box. I have the
receipt given to me at the time of installation in the year 2008 and
on that also the Setup Box no is 0860ABF23DS73906 ( My original STB
No. which is mentioned on the receipt, and behind the setup Box
sticker).

There is a problem with you software which is updated recently. This
might by at the time of importing the old data to current data.

From 3rd may 2011 to 11th May 2011 the executives i have spoken to and
yet till today the problem is not solved and you executives have not
even verified whether the problem is solved or not.

Date Spoke to Executive Comments
03/05/2011 Mr. Amit Asked to take the setup box to the
dealer
05/05/2011 Mr. Rahul/Mr.Saif Complaint No.:58467841 Got SMS
reply against the complaint: " Your dishtv complaint no:58467841 is resolved. We hope you are satisfied with the resolution. Incase of any concern, call on [protected] with you com..

06/05/2011 Mr Amit (Sr.Exe) Will Send the Technical person
(Technical person did not turnup that day but visited on Sunday07/05/2011. The person just checked the VC.NO. and STB NO. and saidthe problem will be solved till monday morning before 11.00 am, but
still the solutions)

07/05/2011 Mr. Sudeep/Mr.Prashant Complaint No.:58612116
Got SMS reply against the complaint: " Your dishtv complaint no: 58612116 is resolved. We hope you are satisfied with the resolution. Incase of any concern, call on [protected] with you com.

09/05/2011 Mr. Anthony / Sunny Same old question as asked by all
(Regional Office) those people mentioned above but no
proper reply or solution.
Mr. Sunny :said we cannot do it from our said this
call will be transferred to the customer
care center.

09/05/2011 Mr. Amit (Noida) Same commitment but no solution

11/05/2011 Miss. Sariu / Mr. Hitesh I asked her to transfer me to your senior manager so she transfered me to Hitesh stating that he is a Floor Manager,
but after taking to him i got to know that he was Sr. Exe. again fooling me/customer stating that he is a Floor Manager. Same old story discussed with Hitesh and he said that he will personally look into the matter and solve the problem.

On 12/05/2011 Mr. Hitesh Called up again to verify the VC and STB No. and till today no action on the complaints.

These people gave me the commitment that the problem will be solved within 48hrs and what ever lost will be reimbursed. i.e. till the problem is not solved we will extend your validity and i don't know that will happen.

If these people do not take immediate action on this mail and solve my problem i have to search for legal option, where few people earlier from Dishtv customer care have said, you are open to go to legal action we don't mind. The answers are such that it makes customer angry.

VC No.: [protected]
Setup Box no is 0860ABF23DS73906
Reg. in the Name: Maria W.Gard

These all things are already done for last 20 days. Now I want the
solution and action. I should be able to see all the channels and you
should reimburse my losses.

Last i spoke to Mr. Rakesh Kumar who had asked me to send SAF receipt copy which I have already sent but still no reply nor any progress in service.

Waiting for your immediate reply and action against this complaint in
writing. I have sent Distve customer care REMINDERS 4 TIMES BUT STILL THE ACTION IS NOT TAKEN AND THE PROBLEM IS THE SAME.

With Regards,
William Sebastian Gard
[protected]