[Resolved]  Domino's Pizza — Order not delivered

I ordered for a couple of Pizza and a Chicken Kicker online to Domino's but it was never delivered. My order number is 173 (receipt attached). When i called after half an hour then they told it has been dispatched it will reach anytime soon. Again, after one hour same thing, however when i called the third time, they told me to order online again or else order on phone. I actually ordered online because there was an offer going on and did not want to order on phone. The Brookfield manager told me that there is another person's order is booked on order number 173. Domino is such a big brand however their system is so pathetic that one order is registered twice... as a consumer how should i bother about their system problem.

Hi,

Today I placed an order for Dominos Pizza(Order # 299) at 7:39:57 PM but it was never delivered to me. I received a call from the delivery boy(Mobile No # [protected]) at 8:03 PM for the confirmation of my order and he stated that he is standing outside my home in Phase 10, however the delivery address which I had provided was # 796, Phase 4, Mohali. The delivery boy was not aware of the complete address so he said he will call me back within 2 minutes but nobody even bothered to call me back. After 15 minutes I tried to call the delivery boy on his mobile number but he disconnected my call. Then I tried to discuss the same concern on their given phone number #[protected] but the lady over the phone told me that my order has already been delivered as reported by the delivery boy.

I would appreciate if your management at least try to look into the matter and have a check on the staff whether they are doing their job perfectly or not.



Thanks and Regards,


ANKUR ARORA.
Senior Technical Support Associate.
Dell International Services India Pvt. Ltd.
40-A, Quark City, Industrial Area, Phase 8-B, Mohali (Punjab) | Pin:-160055 | Mobile : [protected]

my number : [protected]

Please Refund the Money back to my Bank Account.

Order Details.

Requested Delivery Time: 7:45 PM IST 26th April 2014

You will be served by:

SRILINGAMPALLY,
Upper Ground Floor Plot No. 85, Survey No.103/1, "Serilingampally Village" under GHMC, Serilingampally Mandal, Ranga Reddy District, Hyderabad, Andhra Pradesh- 500032 PH[protected]

Your order will be delivered to:

308, Bonsai Homes Tower 2, LAKSHMI VIHAR PHASE 1, NALAGANDLA, HYDERABAD

Order Number: 157
Time of Order: 4/26/2014 6:33:08 PM
Final Total: 466.00
Payment Type: credit
Trace No: cc[protected]

Your order

Gourmet[1]
Crust : Wheat Thin CrustnToppings : Black Olives + Golden Corn + Jalapeno + CheesenSize : Medium (serves 2) 390
Double Cheese Margherita[1]
Crust : Wheat Thin CrustnSize : Medium (serves 2) 325
Net Price 390
Tax Price 75.83
Total Price 466

order no 570, time of order 05-09-14, 09.23.25 pm, by 10.30 i went there in person, they told me order is on the way, before you reach at home order should have reached before you. but i am afraid its 11.10 pm order is still on the way.kindly refund the amount debited for the same.its Rs, 1795, trace no :nb[protected], txnno 672963e3b57c147148d4
.

kindly do the needful.


Rupinder
[protected]
# 872 phase 11 mohali.

I am regualar customer at Dominos, Keelkatlai, Chennai. I placed an order at 4:30pm today and have asked for a delivery time at 7:30pm evening. I was waiting till 8:30pm and have not received the delivery. When i enquired about my order there was no proper information on when my order can be delivered. Atleast there was no communication when the delivery is getting delayed. Poor service. Finally i have cancelled my order.

My order no is 496 .We have placed order on sector 39 gurgaon Domino's at 09:35 PM but till 11:10 PM we have not received my order ... This is highly disgraceful . I am attaching a snap shot for this also

late arrival

it took like 1 hr 10 min to come . and domino's is like at a distance of 5 min from my place .