[Resolved] E - Zone Delhi (Vikas Marg) / Whirlpool Refrigerator 405 Litres. — Very Bad experience of Customer Services | |
Hi, I bought a Whirlpool 405 Ltr. Refrigirator from e-Zone Delhi (Vikas Marg) branch on 5th March 2009. They promised to deliver the product to me by 7th March 2009. I told them to deliver the product to me on Sunday 8th March 2009. Company promised me to deliver the product on March 8th 2009 and I got the confirmation call from their warehouse on Saturday 7th March 2009 that I will get the refrigerator in between 12:00 PM to 5:00 PM on Sunday 8th March 2009. I sold out my old refrigerator on Sunday morning and waited for the product to be received in the evening. At 2:30 PM I just called warehouse and ask for the status then I came to know that because of some Transport vehical problem it had not been dispatched and they will confirm me the status in 5-10 minutes by calling me back.I did not receive any call from them and after 30 minutes I called warehouse again and they confirmed that because of No Entry in our area in Delhi Transport Vehical will reach there in the night and I will get the refrigerator by 8:00 PM to 9:00 PM in between and people will call me. I did not receive any call and at 8:00 PM when I called the showroom for status I got the answer that because Vehical was been caught because of No Entry Area they did not deliver my product and took that back.I told showroom that I had not received a single call today and only I have been following up to get my product with them. They should have called me at least once to inform me the status of delivery. First if they knew that our area in Delhi is a No Entry area and vehical can not enter in area before 6:00 PM why they promised that I will get the delivery of my product between 12:00 PM to 5:00 PM. I told showroom that since this is a festival time and summer have been started without refrigerator everything will be in vain by tomorrow and since I have to go to my Native place how will I take the delivery on Monday 9th March and I will have to change all my plans. When I asked them to cancel the order they told me that it will take at least 15-20 days to return your money back.If I would not have bought the product from e-Zone I could have bought the product from any electronics showroom on the same rates to which they could have delivered to me within 1-2 hours. e-Zone showroom was not able to help me at all and they told me that I have to bear this till tomorrow because of their mistake and Refrigerator will be delivered to me by tomorrow by 4:00 PM positively. I am not sure how will they deliver the refrigerator to me by 4:00 PM if the area is a No Entry Zone till 5:00 PM but they have promised me this and it seems they were just rationalizing their mistakes and want me to bear everything because of their bad services. I am not sure if the Refrigerator will also be actual which has been promised to me or of the latest make and model as I should get. They should not provide me from their old stock. The promises of this company seems ot be unbeliveable and they do not complete on what they say. Thanks Vivek Gupta Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Pethetic Product & Service of Whirlpool. We had puchased whirlpool AC, 11106 WPL WINDOW AC- 1 TON(WAWR12G20) on 28/04/2008. 2 Free Services were promised. The first pethetic thing was that after the first dry service, instead of our reoeated reminders the wet service was not offered. The Second and the most petthetic thing was that within a very short period of our purchase( 28/04/08) on 20/09/09, there was no cooling in the product. When we complained of this to your service center, they sent a executive named Hardeep Singh on 23/09/09, our service request No:17692, who inspected your product and said that there is no gas in the product and had taken Rs394/- on account of visit charge and told a further expence of Rs.1800/- for the filling of gas. Now the Company need to see the Quality of the product and the quality of its services offered. In such a short duration your product is demanding refilling of the gas. Instead of our repeated our free wet service is not offered to us. On visiting instead of compensating you charge a visit charge. I request the concerned authorities to kindly look into the matter and do the needfull or else I will be forced to knock the doors of the consumer court as well as publish the matter in the press.
Thanx for the informartion. I was on the way to purchase a new TV from Ezone. I will rather buy it from my local electronics shop and be a happy customer. This is what is called corporate culture in our country amd our government wants to stop all retail shops to make way for their rich business friends by making such chain stores.
Ezone is known for not fulfilling its delivery commitments. They take money but do not deliver asper agreed commitments. in india even consumer court system is weak hence consumer keeps suffering. I bough tow laptops but two past they did not deliver. No body shold patronize them since they are bad service providers.
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1 - The lack of BUSINESS ETHICS, which leads to such practice of false promises.
2 - The lack of effective RULES and REGULATIONS which can protect consumers' rights by the government, this leads to the shopkeepers and suplliers' careless behaviour even if they are the defaulters.
3 - TELLING LIES, 'pyar me aur vyapar me sab kuchh jayaz hai', unless our sales counter staff or marketing persons are taught to base their business prostpects on 'customers' service' rather than 'befooling customers' they will not realize that the former option can lead to progress and the other can lead to bad-publicty. Poor education can be held responsible for this.
Best Luck, Mr. Gupta.
Mrs. C R Arora