[Resolved] Ebay.in — Refund not given by EBay | |||
I had bought a Tablet from E-bay iBall i6516 Slide Table and the PaisaPay ID [protected] from seller mobtab. The product received was a faulty one so I tried contacting the seller but was not able to. So I put a Guarantee claim in e-bay and because of that the seller called and agreed to refund my money instead of replacing the product after I send the faulty product back to them. So I contacted E-bay claim department and shared the agreement. So they told they will close the claim as I have agreed with the seller to refund my money. They told me to send a confirmation mail from seller to EBay that they received the product. So I sent the product back to the seller please find the receipt and the tracking status attached. No after sending back the product they are telling me that they will not refund the money that the product was under manufacturer warranty. Please find the below mail to E-bay. "On Wed, May 15, 2013 at 12:59 PM, Adarsh Vargis <[protected]@gmail.com> wrote: Hi Team, My ID is adarshvargis13 and I had orederd I-Ball i6516 Slide Tablet through E-bay from seller mobtab. The Tablet which I got(24th April) was a defective one so I contacted the claims(03258) department and after that the seller called me for the issue. Then we came to agreement that once I ship the product back to them they will refund my money. So the claim was closed and they told me after the seller sends eBay a mail regarding the product they will refund my money. I had not heard back from the seller or from e-Bay regarding this. So I raised a case twice and the latest one is #203258. I am hereby attaching the receipt of the DTDC courier and the status of the delivery. Please refund my money as it has been a long time since I shipped the product. -- Regards Adarsh -----Original Message----- From: [protected]@gmail.com Sent: 5/20/2013 10:46:38 AM To: [protected]@ebay.com; [protected]@ebay.com Subject: Re: Refund status of I Ball Slide Hi, Can you please update me on my refund status? Regards Adarsh RE: Re: Refund status of I Ball Slide SR# 1-[protected] Hello Adarsh, Thank you for writing into ebay India customer support. With reference to your email, we wish to inform you that the claim 203258 for item[protected] against paisapay ID [protected] has been rejected as the product is under manufacturer warranty. An email was also sent to you regarding the same. We understand that the resolution is not as per your expectation. We regret personally because we are not able to assist you only because of the Terms and Conditions or else we would have done our level best to assist you regarding your concern. If you have any query in the future, visit www.ebay.in/customersupport and enter keyword(s) in the search box to find instant answers, or reach us by phone, chat or email. Before calling us, don’t forget to generate a unique PIN by clicking Contact Us and select a suitable topic for which you wish to speak to us. This will enable us to save your precious time and quickly connect you to a suitable executive to assist you. Regards, Minal N. ebay India Customer Service Team To know about safe trading on ebay kindly see below link: http://pages.ebay.in/securitycentre/index.html [THREAD ID:1-44YJ41G]" Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
EBAY — Refund Issues.!
I've purchased a product from ebay and when I received the delivery the product was not similar to the one as described when sold.As per the observation I’ve noticed that the Kingston Pen Drive is significantly not as described. Moreover the Pen Drive is not functional and is deemed to be faulty because of the respond it shows whilst using the same. It can also not be termed as a brand new product because the product has scratches all over its body and can clearly be seen as a used product.
A claim was filed and I've received an email stating that the matter will be looked into. All this happened in the month of June- 2009.
There was no communication from the team till November- 2009. I drafted a mail asking them to let me know that status of the request.
They replied back stating that I will receive my refund in 60 days. Its been approx a year and I am still fighting for my refund.
Can you please assist me with this?
Best Regards,
Nazim Kapadia
Seller on Ebay — Parcel Not Received
i ordered an item of ebay from china in February and still have not received it yet - the tracking number is RA[protected]CN - can you let me know what is happening with this. hai sir i am bavajan, i recive one mssage mh number has been awarded 500000 gbpin british telecoms mobile draw.when my prize will arrive my home tell me sir
EBAY — unethical policies about negative feedback
EBAY allows it's power brokers (large volume sellers) to rip off customers who buy with hard earned money and honesty by removing NEGATIVE FEEDBACK from a posting by a buyer who got ripped off! This is UNETHICAL and CRIMINAL on Ebay's part.EBAY — Item not received and not able refund
Order an mobile cover on 23/5/2012 and paid online through their website. The item was supposed to be delivered by 1/6/2012 but it wasnt.So they asked for confirmation msg if item was delivered or not. so by messaging eBay N 02 it was supposed to confirmed that the item was not received, but they confirmed it that item was received and marked the item as delivered.
Further I raised a complaint through the ebay guarantee site Request# 96704 about this case and asked for refund. the complaint was raised on 5/6/2012 but no one has responded yet for it. I also had an online chat with the ebay member and asked them to escalate and look after the the complaint. Still I havent got any response from them.
Below are the transaction/ product details:
Item number: [protected]
Seller info: gspmall (2110)
PaisaPay ID: [protected]
Details for the Claim Request Id: 96704
Item Id [protected]
Seller Id gspmall
Claim Type Item not received
Case Status In Progress
Creation Date [protected]
hello Mr ebay
this is sonee sharma
i bought sony xperia M2 from u, but its fault .
there is some problem it .
soo after many time call they said after 5 days then.so on so
my pay paisa id is-[protected]
date of pay -06 dec-2014
plz plz plz refund it and give me nice piece.
waiting for ur respond
sonee sharma
this is sonee sharma
i bought sony xperia M2 from u, but its fault .
there is some problem it .
soo after many time call they said after 5 days then.so on so
my pay paisa id is-[protected]
date of pay -06 dec-2014
plz plz plz refund it and give me nice piece.
waiting for ur respond
sonee sharma
Ebay.in — ebay is doing fraud with customer and wrong ppromise
Promised to pay claim amt of 110% of purchase value but after 15 days also there is no communication . claim id - 933901Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
4742
Pending
328
Resolved
2636
View all 4742 eBay.in reviews & complaints
14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East), Mumbai, Maharashtra, India - 400063
View all eBay.in contact information
EBAY — not recieved parcel from america
dear sir,i had ordered a collection of cerrency notes from e-bay from a dealer called caz-10..i had made payment thru paypal.this deal was done in arnd mid november but still have not recieved the parcel...i have got parcels from other ebay dealers ...caz-10 says to check in the local post office...i checked but it wasn'tder...the pakage was supposed to be parceled at "ahbhai shetye, peninsula centre, h-no 850, opp.SBI, porvorim, bardez, goa-400052, india...kindly do the nedful
thanks