Electrolux AC — Faulty AC given and wrong installation

Address:

Surat, Gujarat

I had purchased 1.5 ton split AC from Vijay Sales Surat on 15th June

Model No. EA09SCRXWH

Installation was done on Saturday, 18th.

Job No. PAHM [protected]

However after installation I found that the AC is faulty and there is absolutely no cooling. Two people who came for installation were very rude and unprofessional and they have done a very shabby job.Also note that AC manual, remote cover and batteries were missing.


After that I have raised complaint 3 times on call centre number and every time I am given assurance that this will be done soon

Problem is identified as “Faulty Outdoor unit”. My questions are

• Why was I given faulty unit at first?
• I[censored]nit was faulty, why was it not detected by person at the time of installation. Why no demo was given?

I was told that installation will cost Rs 1800 but the person who came has charged me Rs 2000 without any extra work


I have been following up with Vijay Sales (Mr Manish -[protected] ) and manager from company ([protected]) but till date no one has even visited my house. Moreover the person concerned at SS Services ([protected]) is also totally non responsive


Shubham Sooden
[protected]/[protected]