[Resolved] Electrolux — Poor Customer service | |
To The Chairman Electrolux-Videocon Industries Pvt. Ltd Plot No. 248 (1st Floor), Udyog Vihar Phase IV, Gurgaon – 122015, Haryana, India Respected Sir, This is for your kind information that I had purchased 445 liters a Electrolux refrigerator Model No. ER45FF from Vijay Sales in The Hub, Western Express Highway, Goregaon East, Mumbai, dated 25/05/2009. Exactly one month after the warranty period was over the refrigerator started giving me problems. It goes as follows:- 1. The refrigerator was not getting cooled effectively, so called the center and the sales person came and changed the TIMER. I ended up paying Rs. 3100.00 for the part and the service. Date 08/07/2009. Technician Mr. Zubair – mobile [protected]. 2. It stared giving me problems immediately, my refrigerator turned into an ICE BOX, all the vegetables started becoming solid rock and water kept in the refrigerator shelves froze. 3. Called the service center again the person came and made some changes in the timer settings and left. 4. The problem continued this time placed a complaint and started maintaining the record, Complaint placed – 9th September, 2009, Number MUM[protected], Sales person came and changed the Infrention ( sorry not able to read the parts name), I paid Rs. 400.00. 5. The problem persisted my tomatoes were rock solid, placed a complaint again on 16th September, 2009, Complaint Number MUM[protected], this time a senior person came and chaged a part called Temper for Rs. 1850.00. Iam still left with the same problem, there is no follow up from the custromer service and Iam fed up of calling them, I call and tell them the details and ask them to send a more senior Executive they keep me on hold and the phone line gets disconnected, later the do n ot pick the phone. I I NEED MY MONEY BACK FROM ELECTROLUX. SERVICE IS PATHETIC. Hoping you will do the needful. Thanking you Srilatha Suresh C – 1003, RNA Heights, JVLR, Andheri East, Mumbai – 400 093. Phone –[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I bought an Electrolux Refrigerator on 16th Nov 2009.The bill number is 8180.
Model - ER180
serial number[protected]
After one month from the date of purchase, the compressor produced over noise and has been changed with free of cost.
Again on 22 Nov 2011, the refrigerator has lost its cooling effect.
I called for the service.
The technician came and did something and charged Rs 1400.
Within two days(24th Nov'11) the refrigerator stopped its cooling effect.
Again i called for customer service. The same technician Karthik called us and inform that freezer has to be changed.
He didn't came in person, he didn't check the actual problem.
But he suggest to change the freezer over phone call.
From then, i have given so many complaints asking for senior technicians.
The complaint reference numbers are follows,
ECOM[protected]- 30th Jan
ECOM[protected] - 2nd Feb
ECOM[protected] - 7th Feb
The company is sending the same technician named Karthik.
His service was so poor that he could not found the actual problem in the refrigerator.
He came for first service on 22nd Nov 2011.He refilled the gas in the compressor and charged Rs 1400.
Within two days(24th Nov'11) the refrigerator stopped its cooling effect.
We called for the customer service.
Again the same technician Mr karthick came and suggest to change the freezer.Also he ask for extra money rs 1500.
He is not giving proper reason that why he didn't check the freezer when he came for the first service on 11th Nov.
Also he is not giving any assurance that the fridge will work after spending the Rs 1500.
So, how much money do i have to spend to make the fridge work?
I have made phone call to customer service many times asking for some senior technician. But no proper response.
From 24th Nov, the refrigerator is kept idle in my home.
It stopped working within two years of purchase. We lost all the hope that it will work again.
Is there any solution for this problem?
Will the company send some other technician who knows something about the hardware?
Model - ER180
serial number[protected]
After one month from the date of purchase, the compressor produced over noise and has been changed with free of cost.
Again on 22 Nov 2011, the refrigerator has lost its cooling effect.
I called for the service.
The technician came and did something and charged Rs 1400.
Within two days(24th Nov'11) the refrigerator stopped its cooling effect.
Again i called for customer service. The same technician Karthik called us and inform that freezer has to be changed.
He didn't came in person, he didn't check the actual problem.
But he suggest to change the freezer over phone call.
From then, i have given so many complaints asking for senior technicians.
The complaint reference numbers are follows,
ECOM[protected]- 30th Jan
ECOM[protected] - 2nd Feb
ECOM[protected] - 7th Feb
The company is sending the same technician named Karthik.
His service was so poor that he could not found the actual problem in the refrigerator.
He came for first service on 22nd Nov 2011.He refilled the gas in the compressor and charged Rs 1400.
Within two days(24th Nov'11) the refrigerator stopped its cooling effect.
We called for the customer service.
Again the same technician Mr karthick came and suggest to change the freezer.Also he ask for extra money rs 1500.
He is not giving proper reason that why he didn't check the freezer when he came for the first service on 11th Nov.
Also he is not giving any assurance that the fridge will work after spending the Rs 1500.
So, how much money do i have to spend to make the fridge work?
I have made phone call to customer service many times asking for some senior technician. But no proper response.
From 24th Nov, the refrigerator is kept idle in my home.
It stopped working within two years of purchase. We lost all the hope that it will work again.
Is there any solution for this problem?
Will the company send some other technician who knows something about the hardware?
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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Let me add to this that Electrolux does not encourage customer email service. their site does not help you with an e mail id to get in touch with the company. This is sad and pathetic, does not work like a credible MNC.