[Resolved]  Electrolux Double Door Refrigerator — NON FUNCTIONING OF THE COMPRESSOR THOUGH CHANGED TWICE WITHIN WARRANTY PERIOD

Address:

Puri, Odisha

In drawing herewith your kind attention for consideration of my claims, I would like to cite the following for your kind perusal: 1- That I had purchased a double door refrigerator of Electrolux Brand worth Rs 14,100/- on instalment from AABANS, Puri, on dt: 3.11.2004 and paid the full amount i.e., Rs 6000/- in cash as down payment vide their M/R no: 246 dt: 3.11.2004,(annexure-I) and 6 nos of periodical instalment cheque payment of Rs 8,600/- bearing Rs 1350/- each vide receipt no: nil dt: 3.11.2004. 2- That the User’s Manual guide reflects that the Warranty period of the Electrolux Kelvinator is 12 months and additional 48 months warranty period is sought for the COMPRESSOR. This indicates that the warranty period of the compressor of the refrigerator bearing Model no: EKP235FF extends up to 2.11.2009. 3- That as the compressor of the refrigerator became non- functional, I lodged a complaint in the Prabhu traders, Puri to which the messrs responded immediately and sent an expert who replaced the same on 25.3.2009 as the warranty period was still in vogue, and I was charged Rs 1286/-(Twelve Hundred and eighty six rupees only) for the same vide S.Tax Bill no: 185 dt: 25.3.2009 4- That after a few days from the date of repair the compressor became again defective and I lodged another complaint vide log in no: BB29A05002 Dt: 5.10.09 (again within warranty period)to which the service provider again responded and the compressor of the refrigerator was subjected to repair and delivered on dt:25.11.2009 for which I was charged Rs 2000/- vide Receipt no: 07 dt: 25.11.2009 5- The next day i.e. on 26.11.2009 the compressor became mal-functional and the upper section sometimes remained cool thereby giving an impression that it has probably attained normalcy. But the next moment it again became non-functional. When it gave the impression that it has become normal, valuable food products were put inside only to be found rotten the next day, thereby causing severe loss. 6- Although I have been contacting the service provider several times since then, yet no one paid heed to look into the problems. 7- Since the first day of the complaint made, the refrigerator has been functional only from 25.3.2009(Ist date of repair) till 5.10.2009, i.e., for 5 months and 10 days in irregular fashion i.e., some times it cooled while some other times it became non-functional. After 5.10.2009 the situation of the compressor became even worse. It was hard to predict whether the refrigerator was in working condition or not. Although the light of the lower section was on, yet it didn’t cool. But it gave an impression as if it was working. Hence, whatever food items were placed therein was found rotten the next day. 8- The last login date was on 26.11.2009 but there is no response to it. Again written complaint was sent to the concerned party through registered post. 9- Inspite of the replacement of the compressor at the Ist instance on 25.3.2009, it was not functioning properly. Sometimes, the cooling effect was much higher while some other time it became defunct. Such unpredictable malfunctioning of the refrigerator incurred great loss of costly food items till 05.10.09 Therefore, I would like to put forth the following claims against the COMPANY of Electrolux refrigerator with the reasons thereof: 1- Since 5.10.2009 till date, the refrigerator is lying due to damage of the compressor, thereby causing a loss of products worth Rs 200/- per days for more than 5 months till date. So, I have incurred a loss of Rs 30,000/- approximately till date in that connection. 2- The mechanics have replaced and repaired the compressor twice and charged Rs 1286/- at the Ist instance while Rs 2000/- on the IInd instance, which incurred a loss of Rs 32,86/-in total, in that regard. 3- I have also spent Rs 600/-against transportation of the refrigerator to and fro from my dwelling house to the workshop on both the occasions. 4- I have lost my valuable times for lodging complaint several times and had been to the workshop several times by means of different conveyances which incurred great lossof my precious time which could have yielded me lots of money otherwise, as I am having a private shop and assist my son in his real estate business after my retirement. 5- The entire scenario has given immense agony and physical and mental strain to me which incurred irreparable loss to me and my family members. Let no such private company take any lay man or ordinary customer for granted and put him in such mental agony any further. 6- Due to malfunctioning of the compressor, the rise and fall of temperature was not properly regulated manually since 25.3.2009 till 5.10.09, which incurred wastage of valuable foods approximately worth Rs 25,000/- within a period of 6 months. Therefore, I request your kind self to consider my claims and impart direction to the concerned company to do needful to compensate to the loss faced by me by both compensating me with the monetary loss of Rs 58,886/- in total and replacing the refrigerator with another new one and oblige. Yours faithfully Laxmidhar Nayak, S/O: Late Sri Charan Nayak House no: EWS/10, Srikhetra Colony, Puri, ORISSA 752772 (PLAINTEEF)