[Resolved] Electrolux — Poor and faulty after sales service | |||
I purchased a electrolux refrigerator from T V Radios, Udaipur on 02/07/07. After a couple of months its timer went out of order. It was changed after repeated requests. Again, the timer went out of order. The local representative do not pay much attention to the complaints. I lodged a complaint to the customer care in march 2012, with complaint no EJAI [protected]. Subsequently,it was repared. The timer and the biometer were changed and I was made to pay in cash a sum of Rs 1200/- As per the shope keeper it is still under Warranty period. Morever, the bill and the cash receipt has not been given to me. I hope the company would look into the matter. J K Surana 37, Ravindranagar Pratapnagar, Udaipur Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Electrolux Refrigerator — Refrigerator do not work in summer
Despite several complaints and even several time (8 to 10 times)after change of compressor by the authorised service centre, refrigrator is not working properly.I had paid fare as well as other parts change charges, still it is not working.
Purchased from Sabharwal Electronics & Co., 1H/42, NIT, Faridabad invoice No. 5429 18.5.2006, Model 285 LTR S.No. 60903794
Electrolux — POOR AFTER SALES SERVICE
I BOUGHT A FULLY AUTOMATIC WASHING M/C (MODEL: ACTIVE CARE), ELECTROLUX MAKE. BASE COVER SUPPLIED WITH THE M/C DID NOT FIT INTO IT. FOR PAST THREE MONTHS I AM CONTACTING THE DEALER, SERVICE CENTRE, & VARIOUS OFFICIALS UPTO CEO LEVEL, BUT NO ONE HAS BOTHERED TO REPLACE THE DEFECTIVE PART. MY E-MAIL & FAX SENT TO CO.HAVE NOT BEEN REPLIED.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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Electrolux Refrigerator — poor after sales service
Respected Sir / Madam,I am Ruchika Singh writing this complaint after two weeks of harrasment by the Elctrolux Cusotmer service team. I had purchsed electrolux refrigerator in 2007 (Model Number ER 180 PR ER 180l) from Vijay Sales, Borivali (West), Mumbai outlet.
The refigerator stopped working and I had lodged a complaint to the Electrolux cusotmer service center and my COMPLAINT NUMBER - CSER8B25032. A technician had come to check the fault after seven days. I was informed by the technician that the Compressor of the fridge was not working and had to be replaced, so, he repaired the compressor so that it works temporarily. He had given me a time frame of two days and that the part would be replaced within that period.
Now when the technician did not come after seven days,and my fridge stopped working again, I called the electrolux customer service center (where the don't give proper response) in Mumbai and requested for an explanation. They said they had spare parts problems and the part will be replaced in two working days.
My refrigerator is within the warranty period.
I am requesting the kind and timely intervention from the consumer complaint forum and please help me in using my Refrigerator again which has been kept shut for the last few days. Please help me on this issue as these companies do not want to serve there cusotmers after the product is sold.
I look forward to receive urgent attention and help.
Thank you.
Grieved Customer
Ruchika Singh
Borivali (W), Mumbai