[Resolved]  EMI Card — Grievance Redressal Team & We Care Team

Address:

Ahmedabad, Gujarat

Hello,

Grievance Redressal Team & We Care Team

This email is to inform you that I am holding a platinum EMI Card no : [protected] with Bajajfinserv. In Oct,12 my loan amount was cleared. I have taken 3 to 4 loans form Bajaj and have paid them all. I have had a very good history with Bajaj and have paid all my loans to date.

Now my issue is my EMI Card has been blocked without any prior intimation. Reason for my card block is insufficient funds on Aug,12.. Every month my EMI amount use to debit from my bank account and my a/c from which EMI's are debited is 0 bal a/c. But in Aug,12 it happened that Rs. 15/- were less in my a/c against my EMI amount and we were not aware about it or else we would have paid such lil amount of Rs. 25/- i mean no one wants that their EMI gets bounce only for lack of Rs. 25/- and above all that was my first and last installment that was bounced and that too by mistake and unknowingly.But as a deli gent citizen I went online and paid the emi along with the penalty.

I was not even aware about it that my card has been blocked. I have been always paying the ecs in time. And when one day few weeks back when i tried to purchase Consumer Durable, I was been informed that my card is blocked. I felt so annoyed and insulted at the shop, at least they could have informed me over that they have blocked the card for such a small reason so I would not have gone to take any product only.

This is really frustrating and disappointing to me I really don't understand that why my card has been blocked, when I have paid all my loans and I have no dues pending now, you would have activated my card instantly and which was not done yet.

They have also suggested me to purchase the product by producing the documents,

However I request you to please activate my EMI Card so that i can use your services and i also promise you that they wont be any bounce back from my end. I have been a loyal customer and I should be given a second chance.

I am with Bajaj from last 3 years and have cleared both the two loans I took from them. Would request you to kindly check my history and records too with Bajaj which will clearly show my good record. Humble request to you to kindly re-activate my card again and in case if there is any error or mistake from my end again then you can immediately block the card. Also if activation of this card is not possible then kindly send me a new card.

I would be highly obliged.

Alisha B Patel