Eureka Forbes — Malfunctioning of machine

Address:

Ahmedabad, Gujarat

06.10.2011
Dear Sir,
We purchased AQUAGUARD ATOM RO Water Purifier (Item Code-GWPDATOMR0000) vid Chalan No.-DC No.[protected] dated 25.08.2010 from Eureka Forbs Sales man Mr. Rohit Arora (Mob No.-[protected]) at Rs 7999.00. It was terrible experience of Eureka equipment & service provided by Eureka Forbs. However we managed & come up with solution that we will get replacement with extra charge of 7010.00. As we have no option & we agree for replacement Mr. Jatin Patel Service man (Mob No.-[protected]) of Eureka Forbes replaced the machine on 23.09.2011. Contract Receipt No.[protected] & it was found that same problem we are facing in new machine also, from day first machine start malfunctioning.
We are facing water leakages, adaptor failure, filter & pump malfunctioning. At every time when we call to Eureka Forbes service man either he will not pick up the phone or simply saying that parts are not available.
At present machine is not working since three days, we are facing a lot of problem to get drinking water from other sources.
This is really upsetting & disappointing.
Regards,
Rajesh Rathod
Vandematram City, New SG Highway,
Ahmedabad (Guj)
[protected]