[Resolved] Eureka Forbes / Aquaflow Water Purifier — Service quality worse than pathetic | |
I have a Forbes water purifier, about a year & half old. It has stopped working. I complained to their service center, on phone, and requested a service (paid as the device is out of warrenty) on the 19th of April. They are yet to turn up. I have made 5 follow-up calls after that, but has not helped. I am still waiting for their service person to turn up or even hear from them. I was also given 3 telephone numbers of some Ms. Yogita, who is supposedly their service manager. However, calling then I found that 2 of the number keeps on ringing and no one picks up and the third number is perpetually busy. This is the worst possible level f service commitment I have ever seen in my life. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Eureka Forbes / Water Purifier Aqua Flo — Bad Service!!!
Have registered a complaint with Eureka Forbes on 21st Apr 09. This has not yet been attended even after 11 days and in spite of a reminder every two days. The standard response given is -- we have forwarded the complaint and we dont know why service dept has not taken action.This is very inconvenient for a customer. If the customer care of a company does not know why the service is lost then how is the customer supposed to know.
Eureka Forbes — Service Contract for Aquaflow
This company is the worst in after Sales Service, they do NOT have any care of customers once they sell their products.Twice in Last 3 years I took the AMC spending Rs.2000/- first time and 1500/- second time, thinking that may be second time they will give good service.
I urge other Customers that if they are willing to buy WATER PURIFIER, please go for ay other company than EUREKA FORBES...because WATER is the MOST IMPORTANT THING IN LIFE...for which we should NOT do any SUCH COMPROMISES AND BIG MISTAKES
Mr. Rahul Pawar--
If your machine is within warranty period and if you have entered in an annual maint. contract then please IMMEDIATELY approach Consumer Court in your area. Please keep all the papers in tact.The phone calls donot stand as a proof in Consumer court, a Registered Ack Due letter will do the needful. The Consumer Forum is a Government Body with semijudicial powers. No lawyer is required, you can argue the case yourselves in your own mother tongue. No stamp fixing is required. The consumer Forum will impose penalty on Eureka Forbes. If penalty is not paid then they have powers to issue arrest warrants. Please claim full refund of cost of machine, the cost of annual maintenance costs paid and damage to your health and you family's health, also claim damages if you have senior citizens in you house.
If your machine is within warranty period and if you have entered in an annual maint. contract then please IMMEDIATELY approach Consumer Court in your area. Please keep all the papers in tact.The phone calls donot stand as a proof in Consumer court, a Registered Ack Due letter will do the needful. The Consumer Forum is a Government Body with semijudicial powers. No lawyer is required, you can argue the case yourselves in your own mother tongue. No stamp fixing is required. The consumer Forum will impose penalty on Eureka Forbes. If penalty is not paid then they have powers to issue arrest warrants. Please claim full refund of cost of machine, the cost of annual maintenance costs paid and damage to your health and you family's health, also claim damages if you have senior citizens in you house.
sir,
my aquagard total robot wp system in that the service light was on from last 3-4 days i have complain but yet my problem is not solved
mobil no [protected], 86
my aquagard total robot wp system in that the service light was on from last 3-4 days i have complain but yet my problem is not solved
mobil no [protected], 86
I am having RO plant for which yearly contract cost was approx.Rs 1600/-.This time I am told by your rep that it shall cost about 3600/-.It seems to be unfair to enhance the rate so much.I have tried to speak to concerned people to reasons for enhancement. I have not renewed the contract.can you intimate reason for the same to enable me to proceed further.
thanking you
thanking you
Eureka Forbes, forbes aquaflo water purifier — no service
Nov 2, 10 regd. a complaint on wed oct 26th 10 and for aquaflow repair as the green light is not turning on (have AMC) service center promises the service yet no one come came to rectify the problem. And they are adamant to give any managers name and tel. #.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes / Aquaflo Water purifier — No service
I have a two year service contract with the Co. for service of my water purifier. They were supposed to visit every 3 months, which they haven't done. My water purifier failed on 15/03/2009 morning and I immediately lodged a complaint. They are supposed to attend within 48 hrs. On repeated complaints, they merely give assuarances, increase the priority, but till 20/03/09 they have not attended the complaint. My earlier experience with their service is also pathetic. Fresh buyers of Aquaguard products BEWARE.A.C. Bidaye