[Resolved]  Eureka Forbes / Aquaguard — RETURNED A BADLY DAMAGED PRODUCT AFTER SERVICING

AFTER ONE AND A HALF MONTHS OF COMPLAINING THAT THERE IS A LEAK IN THE AQUAGUARD THE LOCAL AUTHORISED SERVICE CENTRE SENT THEIR MECHANIC AND TOOK THE PRODUCT. AFTER A WEEK AND STATING THAT THE PART WAS NOT AVAILABLE THEY RETURNED IT TODAY BROKEN AND IN A TERRIBLE BAD CONDITION. AS I WAS NOT AT HOME AND ONLY MY MAID, WHO IS UNEDUCATED, SHE DID NOT KNOW ABOUT RETURNING IT BACK, BUT DID COMPLAIN TO HIM ABOUT THE CHANGE OF THE TOP COVER AND TOLD HIM TO GIVE ME A CALL. HE SAID HE WILL DO SO AND DID NOT BOTHER. I NOW WANT THE PRODUCT REPLACED OR I WILL TAKE UP THE MATTER WITH THE CONSUMER COURT. I REQUEST YOU TO TAKE UP WITH YOUR LOCAL AUTHORISED CENTRE AT TAMBARAM, CHENNAI WHOSE TELEPHONE NUMBER IS 22265355. I HAVE A THREE YEARS SERVICE CONTRACT FROM 19.6.08 TO 18.6.2011. I AM APPALLED AT THE TYPE OF SERVICE THAT HAS BEEN DONE. I WANT A REPLY FROM YOU IMMEDIATELY.