Comments
AQUAGUARD EUREKA FORBES — No service provided!
Sir,I had taken AMC from eurka forbes.Once in six months i was been told that i would have to call eurka forbes helpline number to get product serviced,i had requested for service in he month of november but still giving repeated calls no one has turned up for servicing.I a being givn assurance by the company that i would be getting a call by next day.Still 3months have passed,no one is taking action.I am totally fed up with their service.My request to readers of this complaint NEVER BUY AQUAGUARD PRODUCTS.
Eureka Forbes- Aquaguard — Complaint not attended for product under warranty
My Aquaguard is not working since Saturday morning. Complaint number: 83651887I had launched a complaint at around 12 noon by calling on the Eureka Forbes helpline 3988 3333 and was told that this would not take more then 24 to 48 hours. On requesting that this is urgent, the call center guy – Susheel (couldn’t get his name correctly over phone) assured that he will try his best and try to send the person on Saturday itself or positively by Sunday afternoon also, assured us that technicians will be working on Sunday also and wouldn’t be a problem. But no one turned up.
On Monday after waiting for a lot of time we called up the sales office around 12:30 on 25881992 we were given contact of complaint officer Naveen ([protected]) to check the updates. We were very disappointed to find out that no technician is available to attend the complaint which was raised 2 days back. This person was not ready to take responsibility and said that we can escalate the matter and contact of his supervisor- Sagar-[protected]. This person took full guarantee to get this matter resolved today (Monday) at any cost. At around 4 pm he told that the technician had left for our place to attend complaint. After waiting till 5:30 pm as no one had arrived when we again called him up but his mobile was switched off. We finally called the customer care number (Rashi) again who asked us to ring up again tomorrow morning after 10 am and did not give us any time when we shall expect the technician.
We mailed the above details to few folks in Eureka forbes including [protected]@eurekaforbes.com. Finally a technician came to attend the complaint today but said he doesnt have the required spare parts and on questioning - why didnt he bring the spare part along, he answered that our machine is aquaguard total and he has got that spare part for aquaguard RO.
The matter is still not resolve.
Eureka Forbes/Aquaguard — Purifier capsule not changed
Hi,This is Anupam Bani.
I have several complaints reagrding EUREKA FORBES
Firslty, I have given request for address change but its has not been updated in your records yet.
My new address : 703 Jupiter Appt, Shimpoli Chikoowadi, Boriwali (W) but still old address of andheri is updated.
Secondly, I have signed an agreement in the month of Aug 2010 so that i will get services twice a year regarding purifier change.Almost 8 months has been passed away but no executive has visited us. Whenever we are calling your helpline.....there is no proper response ....every executive says that they are forwarding my complaint....and when ever i want my call to be transfeered to supervisor....they are giving me some phone no on which nobody is available....
I m feel like cheated......
Pls HELP as this is a serious issue now......
If m not getting the purified water what's the point of having an aquaguard.....just to make us feel that we r drinking a non purified water from a purifier......
Looking forward to hear from you......
Regards
Anupam Bani
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7767
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Eureka Forbes / Aquaguard — Service not provided
I purchased Aquagaurd last year. As per the waranty, Eureka Forbes has to service the Aquaguard twice a year within warranty. They came once and cleaned the cartridges six months back. Next six months, no one turned up. I called their customer support and they sent one technician to home. He checked the Aquaguard and refused to clean the cartridges which he was supposed to. Instead he is asking to get into another service contract and get the cartridges changed. This is something which is not fair.Please help.