Eureka Forbes / Aquaguard Gold Nova

Eureka Forbes / Aquaguard Gold Nova — Useless Service

N Nitin Pandav from Chennai, Tamil Nadu

Hi, I've registered a complaint with the Eureka Forbes Customer Service Center in the month of August 2008 - The complaint was about leakage from the outlet of the machine. One technician came he said it is normal the leakage will stop automatically. The problem was never solved. Even after making reminder calls couple of times, nobody turned up. I registered the complaint (Complaint No.[protected] again on 25 Nov 2008 for the same reason. The technician came on 29 Nov 2008 (after 4 days). This time he said, to stop the leakage he will have to change a particular part of the machine. He said that he'll come on 30 Nov 2008 and replace the part. But he never turned up. I called Eureka Forbes Customer Service Center on 30 Nov 2008 about the incident. They said don't worry it will be taken care of on priority. I again gave a reminder call (Complaint No. 0111) on 1 Dec 2008 to the Eureka Forbes Customer Service Center. I got the same reply 'that it will be done on priority'. I did not get any reply on this neither my problem has been solved. It's been almost a week now. I don't understand whether these guys really understand the meaning of 'PRIORITY'. Please help me get it done asap. Thanks & Regards, Nitin Pandav Viman Nagar, Pune [protected] Was this information helpful? No (0) Yes (0)

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Comments

sunil kumar gupta

from Delhi, Delhi

Aquaguard Gold Nova — free servicing for the 1st year of purchase

sir,
free service request have been made but the service personnel have not attended to the same even after 7 days. my complaint number is 52115610.

Bhoomi Desai

from Chennai, Tamil Nadu

Eureka Forbes / Aquaguard Gold Nova — Defective goods & deficiency in service

I have purchased Aquaguard Gold NOVA in September, 2009. Within 15 days machine started giving troubles and completely stopped functioning in one month. Compaint lodged with helpline. After 2 days a technician comes and does something. On the same day machine again stopped working !!!! Requested for replacement. No response from company yet. Only false assurnaces given every time I give a call to helpline. Absolutely defective peice supplied by the company. The sales person who had sold the product also not responding, who used to give frequent calls before purchasing the machine.

Extremely disappointed with the product and services.

Anand Mutha

from Mumbai, Maharashtra

I too experianced same kind of service(?) from Aquaguard. I made about 30 calls requesting the guy who sold me the water purifier for my first free servicing of the product.

I will never sudget anybody to buy Aquaguard products.

bkkvijesh

from Chennai, Tamil Nadu

Aquaguard Gold Nova — water discoloration after purification

We own a "aquaguard total gold nova". Since the beginning, the water that is purified and comes out of it has a yellowish discolouration. It is more evident when we store the water in a plastic bottle which also becomes stained yellow in due course of time. Having complained about that ,the eureka forbes personnel asked us to store the water in a metal container and not in a plastic container. whats there in a container when the water itself is discolored. we are in doubt that the colour is due to some particles present in the filter for purification, and worried that it may cause some health hazards in long run