[Resolved] Eureka Forbes / Aquaguard I Nova — AMC cleaning not attended | |
AS PER CONTRAACT RECEIPT NO.AG.96B/14084846 DT.11-1-07 VALID UPTO 10-01-09 SIGNED FOR EUREKA FORBESS LIMITED BY ONE T.ANANDKUMAR OF CHENNAI SERVICE CENTRE, THE SERVICE IS NOT GIVEN FOR THE PAST ONE MONTH, EVENTHOUGH I CALLED AND REQUESTED THEM OVER PHONE GIVEN BY THEM AND THE WATER PURIFIER HAS COME TO DEAD STAGE, SINCE NONE OF THE SERVICE ENGINEER VISITED FOR THE LAST ONE MONTH. SINCE THE AMC AGREENET HAS NOT BEEN SATISFACTORILY DONE BY THE AGENCY, THE EUREKA FORBES SHOULD PROVIDE ME THE SERVICE IMMEDIATELY, OR ELSE A NEW WATER PURIFIER SHOULD BE REPLACED TAKING BACK MY OLD ONE FREE OF COST FOR NOT RENDERING PROPER TIMELY SERVICE WHICH RENDERED THE MACHINE DEAD CONDITION. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Eureka Forbes — AMC NOT DONE TIMELY
I had purchased water purifier NOVA GOLD. The complaint is regarding the AMC for the period 14/05/10 TO 13/05/11. The Service franchisee of Eureka Forbes has not approached for service during this period. At the time of entering into the contract the technician commit us 2 six monthly service however till date no service have been done by the company. They charged us Rs.1475/- for the same. Now after calling at the centre they are replying that "the technician have left the job and generally all technicians commits any thing at the time of contract and we should go through the contract note given to us".Kindly look into the matter as there should be punishment for such acts for taking the customers for granted. MOHAN RATHI [protected].
Model No.Classic purchase by us is not working properly, our contract No.20050422 dt.16/11/2011, valid up to 15/11/2012, authorise service center phone No.02582/645502 is not attending.
Our office timing : 9.30 AM to 6.00 PM & (Saturday & Sunday closed)
Kindly arrange to attedend & do the needful.
Thanking you,
Our Address : The C.Rly.Employees' Co-Op. Credit Society Ltd.,
8-Bunglow, Opp. Senior Institute,
Bhusawal 425201
Dist - Jalgaon
Phone No.02582/227765
Our office timing : 9.30 AM to 6.00 PM & (Saturday & Sunday closed)
Kindly arrange to attedend & do the needful.
Thanking you,
Our Address : The C.Rly.Employees' Co-Op. Credit Society Ltd.,
8-Bunglow, Opp. Senior Institute,
Bhusawal 425201
Dist - Jalgaon
Phone No.02582/227765
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Eureka Forbes — NOT ATTENDING COMPLAINT TIMELY
Date:[protected] Place: VadodaraI have purchased aquasure water purifier (Model Star LX with UV elctronic monitoring system) from Siddhi Sales & Services, Raopura, Vadodara on 2nd April, 2010 with extended warranty of 02 years. After knowing about the completion of Filter cartridge through indicator, I have intimated the Customer care unit (phone no.[protected] and[protected] to solve the problem on 30th September,2010. Even after three days, complaining frequently, nothing has been done with regard to my complain. I have been compelled to live without pure and safe water by this hopeless customer care unit of Eureka Forbes.
From:
Dr.Satish P. Pathak