Comments
Dear Sir,
Our company is having Eureka Forbes Water Purifier (Aquiaguard Nova), having some problem, when we switch on the same red light continues to blink and beep.
Pls suggest what to do and where to contact in Guwahati.
Your cooperation in this matter will be highly appreciated.
Thanking you,
Sanjay Paul.
Our company is having Eureka Forbes Water Purifier (Aquiaguard Nova), having some problem, when we switch on the same red light continues to blink and beep.
Pls suggest what to do and where to contact in Guwahati.
Your cooperation in this matter will be highly appreciated.
Thanking you,
Sanjay Paul.
Water Purifier (Inova) — Non Attending Fault
I have service contract w.e.f. 06/11/2008 to 05/11/2010.A defect in machine has arised. Your service centre tried to rectfy it but cold not rectified. Now they are not atteding it inspite of my repeated telphones.Teliphone no of service centre at Dehradun is 2772659.Eureka Forbes / Aquaguard — Malfunctioning water purifier not attended
I purchased Aquaguard Infinity water purifier approx. 6 months ago. The water purifier is now malfunctioning. Water keeps dripping from the outlet of water purifier even after the power is switched off.I had been lodging complaints from 27/12/2010, however, the water purifier is yet to be rectified. Also, the company has not yet furnished original invoice for the water purifier.
Service request numbers with dates are as below;
1. 84087900 dated 27/12/2010
(Technician came on 28/12/2010, but could not repair the machine)
2. 84112170 dated 01/01/2011
3. 84154064 dated 08/01/2011
4. 84160899 dated 09/01/2011
5. 84183973 dated 12/01/2011
6. 84200521 dated 15/01/2011 (As per call centre, complaint for defective part was recorded on complaint no. 4 )
The call centre where complaint is lodged keep giving assurance that the service personnel would attend the problem tomorrow. However, nobody turns up.
Dear Sir,
1. Refer contract receipt no[protected].
2. I have made a service contract on 22.12.2009 For a period from
22.12.2009 to 21.12.2011. I have forward service request to you throuh
your web. many times. The details are as follow:-
(i) Web service request No 296e507982ed dt 19 Jun11.
(ii) Web service request No 744287decdt 22 Jun11
(iii) Web service request No 9659e40660c6 dt 22 Jun11( For
Guwahati branch)
(iv) Web service request No 95376fba466edt 25 Jun11
(vi) Wi) Web service request No 95376fba466edt 25 Jun11
( vii) Web service request No 188623alfe1dt 27 Jun11( For
Guwahati branch)
3. The above details have not yet been attended till date.The request
for replacement of candle of aquaguard Model no inova water Filter of
eurakafobs.You are requested to send their representative to replace
the same at the earlist . Please send your representativ to my
present address.My present address is as under:-
Col SK Rath
261/3 Joshi enclav
Rangapahar
Dimapur
Nagaland
Mob NO - [protected]
1. Refer contract receipt no[protected].
2. I have made a service contract on 22.12.2009 For a period from
22.12.2009 to 21.12.2011. I have forward service request to you throuh
your web. many times. The details are as follow:-
(i) Web service request No 296e507982ed dt 19 Jun11.
(ii) Web service request No 744287decdt 22 Jun11
(iii) Web service request No 9659e40660c6 dt 22 Jun11( For
Guwahati branch)
(iv) Web service request No 95376fba466edt 25 Jun11
(vi) Wi) Web service request No 95376fba466edt 25 Jun11
( vii) Web service request No 188623alfe1dt 27 Jun11( For
Guwahati branch)
3. The above details have not yet been attended till date.The request
for replacement of candle of aquaguard Model no inova water Filter of
eurakafobs.You are requested to send their representative to replace
the same at the earlist . Please send your representativ to my
present address.My present address is as under:-
Col SK Rath
261/3 Joshi enclav
Rangapahar
Dimapur
Nagaland
Mob NO - [protected]
Sir,
At the outset I would like to convey my New Year greetings.With due apology I do hereby regret to inform you of the poor response of your service providers based in Jorhat, Assam.After repeated calls from our side they would neither respond nor would attend calls to redress our grievance. An RO (Enhance)which was sold to us through the selling agents of Jorhat office has been asked to replace with "Reviva" as the earlier model's technical specifications is not supporting our water supply system. But to our utter displeasure the RO has been lying unused since July and your regional service providers has been turning deaf ear to our requests. this is for your kind information and necessary action. and if further negligence still continues from your side the matter will be pursued to your higher authorities.
At the outset I would like to convey my New Year greetings.With due apology I do hereby regret to inform you of the poor response of your service providers based in Jorhat, Assam.After repeated calls from our side they would neither respond nor would attend calls to redress our grievance. An RO (Enhance)which was sold to us through the selling agents of Jorhat office has been asked to replace with "Reviva" as the earlier model's technical specifications is not supporting our water supply system. But to our utter displeasure the RO has been lying unused since July and your regional service providers has been turning deaf ear to our requests. this is for your kind information and necessary action. and if further negligence still continues from your side the matter will be pursued to your higher authorities.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
On 08.02.06. I have purchased an AG Classic water purifier. Following the expiry of the free servicing period I opted to accept the annual maintenance contract scheme offfered by the company and everything was going on smoothly. But in the third quarter of 2008 when some maintenance was required, the service center requested for the renewal of the AMC first, accordingly I went to the service centre and paid Rs.800.00, as asked for, on 10.10.08.Yet afterwards, when I did not receive attention, I talked to the local Manager of the Forbes who informed me that they have discontinued authorisation of the said Franchisee and shifted to another firm. He does not know about the payment I made and if I want the service any more, that may be obtained from the new Franchisee on cash payment.
This is in my openion, is breach of trust and loss to me & my family members.
My address: College Road (North), SILCHAR-788 004.