Eureka Forbes / Aquasure Nano Ro — No After Sales Service - Only False Promises

singh.uttam84

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I have taken one Nano RO water purifier and since 3rd July I am facing an issue with the purifier. I raised a Service Request # 67285966 with the Customer Care department on 3rd July. The service man said that there is a problem with the Membrane of the filter. I had been told that faulty membrane will be replaced within 2 days but till date that has not been replaced. I have been following it up with the Customer Care Executives every day and I am being told the same thing every time that “this case is already escalated and will be resolved today”.

I remember I had a talk with Hari Krishnan twice and Pratap once and few other lady executives too on this case. They all promised that it will be resolved on the same day I had called. I am pretty much disappointed by the false promises kept by the Customer Care Executives.

Why is it that no action been taken for my case? Till date I have to buy water from outside. The purifier has a warranty of 12 months on the Membrane and is still under warranty but it is not replaced by the Service team. I am frustrated to call everyday to get this resolved. Can this matter be escalated immediately?

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Mr. Uttam Singh,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

kshitijkadam

from Mumbai, Maharashtra

Use the fightback services of various finance news channels for ex [protected]@utvmoney.com. They will take ur your matter with the Eurekaa forbes.

pavgada

my complaint no 67805728.the service man visited and informed that the filter should be changed.he informed that right now he is not having 25 litres capacity and informed that within two days he will replace. it is already 8 days he has not turned up.