[Resolved] Eureka Forbes — AQUAFLO (AQUA SURE) - BAD PRODUCT and POOR SERVICE | |
To people who read this note:- DO NOT BUY EUREKA FORBES PRODUCTS. I have purchased an Aquaflo (Aquasure) Water Purifier and a Vacuum Cleaner from the NEXT shop (34240/1/4239) - M G Road Ernakulam on 27-10-08. The Aquaflo product is simply a complete hog wash. Within 2 days of installation there were water leakages in various points. The technician since that till the date of posting has not been able to resolve the issue. The entire service delivery for the product is done through a franchisee network in Cochin city and hence the company effectively does not want to give a sufficient (read cost intensive) and effective service platform to service sales. The Vacuum Cleaner is also giving problems. The retractable cord simply winds up without pressing the cord retractor button. This creates a lot of issues while once is vacuuming. In addition to this the company provides a single appliance for collecting dust from hard surfaces - tiles and soft surfaces - carpets. There is a small knob which needs to be used to switch from one to the other. The locking arrangement for the same does not work effectively. This creates scratches on your floor surface. The NEXT shop coolly palms off the complaint to a call center no. The call center gives the feedback to the same franchisee creating a never ending loop of service issues for the customer. Two months have elapsed in this cat and mouse game to no avail. I hope there is some change to this entire process and people at EUREKA ( my foot) FORBES wake up. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
My Aqua sure filter got damaged by fallen over floor. Please suggest any service provider in INDORE city bywhere we purchased it.
Reply
i bought a aquasure water purifier worth 2990/- from an authorised sales person mr. Modi & Mr. prajapati of eureka forbs in 06/2008, on the time of sales he gave full service commitents, but now he is not ready to recieve my call. i am trying since last 5 months in regard of service issue but thare is no responce from them, even they have not attempt single visit to us.
i think company is waiting of 1 yr warranty period to be expired then they will make contact to earn money also.
Kanal saluja
Indore
i think company is waiting of 1 yr warranty period to be expired then they will make contact to earn money also.
Kanal saluja
Indore
bought a aquasure water purifier worth 2990/- from an authorised sales person mr. Modi & Mr. prajapati of eureka forbs in 06/2008, on the time of sales he gave full service commitents, but now he is not ready to recieve my call. i am trying since last 5 months in regard of service issue but thare is no responce from them, even they have not attempt single visit to us.
i think company is waiting of 1 yr warranty period to be expired then they will make contact to earn money also.
Kamal saluja
17, Bajrang nagar
Near Bajrang nagar
Indore 452011
[protected]
i think company is waiting of 1 yr warranty period to be expired then they will make contact to earn money also.
Kamal saluja
17, Bajrang nagar
Near Bajrang nagar
Indore 452011
[protected]
I have Purchsed Aquaguard water purifier but it is not having RO system, and dealer had misguided us about the same, i CAME TO KNOW THAT RECENT SYSTEMS HAD UPGRADED WITH RO, ALONG WITH CARBON /SAND FILTERS, AND UV.
I REQUEST TO GIVE ME A OPTION OF EITHER UPGRADATION OF MY PRESENT SYSTEM WITH RO, OR PROVIDE ME ONLY RO CARTRIDGE THAT CAN BE FIXED ON LINE TO PRESENT SYSTEM
I REQUEST TO GIVE ME A OPTION OF EITHER UPGRADATION OF MY PRESENT SYSTEM WITH RO, OR PROVIDE ME ONLY RO CARTRIDGE THAT CAN BE FIXED ON LINE TO PRESENT SYSTEM
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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