Eureka Forbes Complaints & Reviews

Complaint date 18.09.07

1600
job sheet no 32034
date 18.09.2007...

I hv Royal Model aquaguard under amc,the person who comes for servicing is poorly equipped.These people should be provided with:
1)small/handy vacuum cleaner to clean up the insect/dirts from inside the machine.
2) cleaning agent to clean up the synthetic body inside and outside.
3) cleaning brushes to clean up the corners.
4) stoppers required for the tap.
5) soft self adhesive tapes to seal up the borders and openings from insects to enter.
Hope to hear from you what action you have taken and from when you will implement.You may find thousand excuses for not implementing,but please put your heads together to solve these problems earliest.

I am using borewell water.On 7th Oct 2007 i installed Aquaguard classic-e boiling.Before that i asked them to check the supplied water in their lab and provide proper arrangements accordingly.Even after repeated request to the salesman nothing has been done.


This is for your kind information and necessary action.Thank you....

Hi,

Please improve on your service .....since last 5 Months I am following up with EUREKA FORBES HELPLINE for My (Aquaguard i-Nova) Service request. 4 to 5 month's back I had registered one complaints (L****), Till date no one has attended the complaint. When today again phoned HELPLINE (4th time called HELPLINE since last 4 to 5 Monts). Today they assigned new URGENT complaint no (L****).

I do not know...

We have been following up for repair of the water purifier of the company which is under maintenance contract from 2006 to 2008, which is not functional from the past 2 months.

However, for the current year 2007 the company has not bothered to service the water purifier as a result the machine has stopped operating, We have been repeteadly calling them their call centre since the past 1.5 months and informing that their technician can come any time after 6.30 p.m. in the evening or on Saturday or sunday or any holiday, but to no avail.

Is this the way customers are serviced by the company, even though they are promt in claiming their AMC every year, Infact now a days they claim AMC for 2 years and do not bother after that, but they would definately come during the last days of the warranty expiry and furnish the new contract for AMC.

This thing should be stopped by reputed company like Eureka Forbes.

Regards,

Sunil Kamath