[Resolved]  Eureka Forbes — faulty unit no refund

Dear Sir,

SUB: Return of Aqua RO system



This is to inform you that I, Deepak Singhal residing in B-120 Jal Vayu Vihar, Kamanhalli, Bangalore 43 had purchased Aq Reviva RO on 15/10/09..Receipt no.028728…full receipt 257 paid by Axis bank Cheque no. 019426 amount of Rs.9990/-…same was installed at my residence on 16/10/09.



That day itself we had a problem..the taste of water was so bitter that my family member and I started vomiting…we complained about it to Mr. Haribabu who had installed the sytem..he forwarded me to Mr. Lokesh… he refused… then they asked me to call Raja and Anil…they refused… so I called Mr. Satish and Mr. Arjun from Sales department…

They both said they will get in touch with me asap…they never did…I complained in customer care they gave my mobile no. [protected] as my complain id…nobody attended to the problem for three days… they came to my house on 19/10/09…changed the membrane…they noticed that the tap of the system was leaking so he said he will get it changed… the person came for this on 23/10/09…even after the tap was changed the leakage was there…then I spoke to Mr Mahesh your sales person he told me to write a letter saying I am not satisfied with the service ..I want it to be taken back and refund my money.. I did the same and took acknowledgement from your sales representative Mr. Arjun.





So if you go through the whole episode you shall realize that the guys in your company have been highly irresponsible…Today when I spoke to Mr. Ali from service department he tells me do whatever you can we shall not take the unit back..u can go legal if you want to.. it shall not harm me in anyways…



This is not how you speak to your client..



I finally, humbly request you to take the unit back and refund the money to me…





Thanking you,



Yours sincerely,



Deepak Singhal



Attached: - copy of receipt

Acknowledgement letter fro Mr. Arjun