I HAVE PURCHASED VACCUME CLEANER FROM M/S. SHARANG SALES,KOTDWARA PAURI GARHWAL ON 01 DEC2009. WITHIN TWO WEEKS ITS CABLE ROLLBACK SYSTEM STOPPED WORING. I INFORMED THIS TO SHARANG SALES. HE HAS TAKEN IT FOR REPAIR IN DEC MONTH ITSELF.
SINCE THEN NOTHING WAS DONE ON THIS PRODUCT. ALSO AS PER HIS INFORMATION ASSEMBLY OF PRODUCT SENT TO THE COMPANY. NOW HE IS DAILY INFORM ME THAT YOU CONTACT TO THE COMPANY.
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We have purched Model Classic Rs 7, 000 at the time of selling sales team convenence that this model is the best and remove floride and calcium and when we called them they told that this will done in two three months. but now after 2 years Eureka peoples is telling that this machine is not having that facility now you need to sale your current machine in 1, 000 and buy our new model.
We need help if this is the way to deal with the customer then who will trust as we normal peoples never aware about the models and their functions. Need help.