[Resolved] Eureka Forbes — Product failure | |
June 2, 2008 Dear Sir, We had purchased the latest product for water purification from Eureka Forbes. It is Aquaguard Total Sensa with Blu G RO & UV. We had purchased this machine in the first week of May, 2008. After only a day the machine started to give problems. The water became salty, unfit for drinking. We registered a complaint in the morning and the technician came in the evening. He said there was some salt collected and that he had removed it. At that moment water was fine, but next morning same problem arised. We called the Branch Manager, Noida and requested him to replace the machine. He said ok. After 3-4 days the machine was replaced (After intense followup and more than dozen calls. After a day the same problem cropped up. The water was salty from the machine. We again registered a complaint, technician came and corrected the problem. At that instance the water seemed ok, but this time the problem repeated within 4 hours. I think there is problem with this product line. Please suggest what we can do? For the past 4 years we were drinking 20 ltrs. bottled water. But, I personally advised my family to switch to RO & UV systems. I suggested Eureka Forbes to them. More than for you people, it's extremely important for me that my family drink safest water at all times. Eureka Forbes have seriously let us down. If I don't get a valid response from the company's side then I will be bound to drag the company to court. Sincerely, Prateek Sharma [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Same problem we are facing same problem. Water purifier stop working after some beep or blanking Green light. Now machine is out of order. Please do the needful. very poor product. Quality. no service at all.
Uday Gupta