[Resolved] Eureka Forbes / Crystal Water Purifier

[Resolved] Eureka Forbes / Crystal Water Purifier — after sales service

G geetendra singh from Mumbai, Maharashtra

IT HAS BEEN 2 1/2 YEARS SINCE I PURCHASED THE WATER PURIFIER FROM SAGAR STORES, GODAVARIKHANI(I HAVE PURCHASED ON 19.05.07)PHONE NUMBER OF THE DEALER IS [protected]. WHEN I CONTRACTED SERVICE CENTRE FOR SERVICE AT HYDERABAD THEY TOLD ME THAT SERVICE CAN BE HAD FROM THE SUPPLIER . WHEN I CONTACTED THE SHOP WHERE I HAVE PURCHASED THE PURIFIER SINCE PAST ONE MONTH THEY ARE NOT RESPONDING AND GIVING NO REASONSFOR THE SAME IF THIS IS THE PLIGHT OF THE CUSTOMERS AFTER PURCHASING FROM SUCH REPUTED FIRMS THEN IT WOULD BE BETTER FOR SUCH FIRMS TO SHUT DOWN THEIR BUSINESS . MY C OMPLAINT IS REALLY GENUINE AND I CAN PROVIDE WITH ALL THE REQUIRED DOCUNMENTS IF REQUIRED AND IF MY PROBLEM IS NOT SORTED WITHIN A WEEK I MAY BE FORCED TO TAKE THE SERVICES OF CONSUMER FORUM. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
1 Comment	Share
Submit Close

Related Eureka Forbes reviews

View all 7762 Eureka Forbes Reviews

Comments

baranwalb

from Delhi, Delhi

Eureka forbes Water Purifier — Service after Sales

Sir,
We have purchased one water-purifier and signed an annual maintenance contract of 2 years for maintaining this product. The contract was signed on 10.11.2007 and valid upto 09.11.2009 .Invoice number of contract receipt number is 663 . This contract was signed with the Eureka-fobes's frenchisee M/s- CARE Enterprised, Chandmari Chowk, Motihari, W.champaran for Rs. 1690. But till date service of my water-purifier has not been done and my purifier is non-functional since may-2008. We have contacted the said frenchisee for several times on their contact number +91-[protected], but in vain. Now we are forced to drink boiled water since may-2008. This product was supposed to maintained at interval of every Six(6) months. So I request you to maintain my system as per contract and bring my system from non-functional to functional condition. My system was supposed to have one charcoal changing in May, which has not been done, so please extend my contract for another Six(6) months. We have talked to Muzzafarpur, b ut it has of no use. So please help us to bell out of this agony.